AIIM - The Global Community of Information Professionals

John F. Mancini

John Mancini, president and CEO of AIIM, is an author, speaker, and respected leader of the AIIM global community of information professionals. He is a catalyst in social, mobile, cloud, and big data technology adoption and an advocate for the new generation of experts who are driving the future of information management. John predicts that the next three years will generate more change in the way we deploy enterprise technologies and whom we trust with this task than in the previous two decades. His passion about the evolution of information workers into information analysts spurred John to establish the Certified Information Professional (CIP) program to enable anyone, anywhere to benchmark and develop new and strategic skills. His commitment to education includes the continual development of leading-edge training and publishing of ongoing industry research to help guide new thinking. As a frequent keynote speaker, John offers his expertise on the transformational challenges and opportunities facing information professionals and attracts over 100,000 visitors annually to his blog Digital Landfill. He has published six e-book titles including “#OccupyIT — A Technology Manifesto for Cloud, Mobile and Social Era” and the popular “8 Things You Need to Know About” e-book series. He has a Klout score in the high 60s, is ranked #5 in online SharePoint influence by and #42 in the KnowledgeLake SharePoint Influencer50. John can be found on Twitter, LinkedIn and Facebook as jmancini77.
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Recent Posts

In a paperless office it’s difficult to get everyone on the same page

Jan 7, 2015 5:49:00 PM by John F. Mancini

[ This is a guest post from Jason Cassidy, CEO at Shinydocs Corporation which is responsible for Shinydrive, which focuses on bringing your corporate data into compliance, with 100% of your users, and with no user training. @shinydocs ]

It’s tough to find definitive stats. No one’s altogether eager to clarify their shortcomings and it’s remarkably hard to pin down in the best of situations. But colloquially we’re hearing it over and over again. No one is using their ECM.

OK, so “no one” is a bit dramatic but the numbers are as abysmal as 5% implementation. Despite being a mature market, less than 1% of all organizations world-wide have an end-to-end ECM solution deployed across functional areas.

Departmental holdouts in finance are balking at using systems that can’t seamlessly handle complex linked documents. Most companies are sitting on at least 3 legacy systems splintering data across repositories. So much for a single version of the truth.

The hidden cost of data

At least the information is being saved right? Storage is cheap after all. The truth of the matter is storage is cheap to BUY. 1GB of storage costs 20 cents to purchase but costs the organization $3,500 to search and review. Legacy and dark data scattered across repositories bring associated costs and risks in the form of regulatory investigations and litigation. Consolidating and reducing your information footprint cuts eDiscovery costs, improves efficiencies, mitigates risk and creates significant IT savings. Why aren’t we doing a better job of this?

How’d we get here?

Lack of executive support is often cited. What’s implied in that statement is you need a big stick to effectively implement Information Governance. Workers prefer the path of least resistance. As soon as processes get in the way of getting work done, users simply create alternatives that work around these roadblocks. Unauthorized and unregulated alternatives that slip through the cracks in IT. Successful systems corral all the outliers and demand 100% adoption.  

The stakes are only getting higher

We need to rely on the individual user to manage their information. The growth rate for information far exceeds IT’s ability to manage it. Within the next decade information will grow by a factor of 50 while IT resources tasked to handle it will only grow by a factor of 1.5. They can’t do this alone. 

Bottom-up compliance

So it’s just a matter of transforming your ECM solution as a single point of access, governance and management for all your enterprise content. Identify, order and exterminate your redundant, obsolete and trivial dark data scattered across repositories. All while staying out of your workers way. Simple right?  

Top-down commitment to a unified system has historically been a brute force solution that requires tireless diligence, extensive training and constant course correction. It’s fraught with gaps and it quite simply hasn’t worked. 

Start thinking of ECM as a journey not a destination. Forget about trying to change user behaviour and simply let users work as they always have. Connect your shared drives, line of business document repositories and legacy systems to your current ECM investment and get out of the way. User-led migration lets them direct migration efforts by the simple act of accessing documents. No user training, no new business processes to manage and 100% adoption. Maximize your digital potential and own your enterprise data. 

“Doing the same thing over and over again expecting a different result is the definition of crazy” How much of your enterprise data is still unmanaged?

It’s time to take a look at a different way of getting your workers and your information into compliance.


If you haven't taken a look at my e-book, Information Chaos v. Information Opportunity, download a free copy now.

Download Your #InfoChaos e-book


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An open invitation to join AIIM's new oil and gas special interest group

Jan 4, 2015 9:03:00 PM by John F. Mancini


A direct link to my invitation to join AIIM's Oil and Gas Special Interest group.

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Topics: oil

The #AIIM14 #InfoChaos Hot Seat: Saving Time With ECM

Mar 19, 2014 4:45:31 PM by John F. Mancini

As we start to think about #AIIM14, I thought I would ask a number of our sponsors a few identical questions and put them on a bit of a hot seat with regards to how they see the future -- and let attendees start thinking about your own questions to ask them in Orlando.  Here are the three questions I'll ask:

  1. What are the three most important business problems related to Information Chaos facing YOUR customers?
  2. What do you see as the three most important trends related to Information Chaos facing organizations over the next 18-24 months?  What will be different in our industry two years from now?
  3. What are the three most important things attendees should know about your company?

Ben Vierck, KnowledgeLake’s VP of Engineering, points out that while managing content is hard saving time looking for information is a key benefit, whether you use that time to spend with loved ones or to do more work. 

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Topics: ecm

You Won't Believe the Knowledge Worker Who Nearly Died Under a Pile of Documents!

Jan 23, 2014 5:28:00 PM by John F. Mancini

More about my title in a moment.

Anybody on Facebook has noticed an explosion of those Upworthy articles and those very catchy headlines:

“14 Fact-Checked Things To Make Your Pessimistic Friends Realize 2014 Might Not Be A Factory Of Awful”

“9 Out Of 10 Americans Are Completely Wrong About This Mind-Blowing Fact.”

“While We Weren’t Looking, 1.3 Million People Just Got The Shaft. Happy New Year.”

“Watch A Student Totally Nail Something About Women That I've Been Trying To Articulate For 37 Years”

Those of us who are of a marketing bent in the B2B arena always struggle with the question of how to get people to pay attention in a cluttered landscape.  Add to this equation the fact that many of the people with whom I work are marketing content, records, and information management solutions, and the challenge becomes exponentially greater.  

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Inside #Content #Analytics -- 6 Key #ROI Trends

Jan 23, 2014 9:00:00 AM by John F. Mancini

From AIIM's recent Industry Watch, "Big Data and Content Analytics -- Measuring the ROI," 6 key

 ROI Trends...(Downloads of full report are free)...

62% of actual and potential users would find content analytics applications “very valuable” including 20% who would say “hugely valuable”. There is particular value in linking structured and unstructured content together.

Biggest potential business value would be in improving data quality, detecting policy compliance and speeding up customer service. Improved decision-making and enhanced profitability also score highly,as do more accurate marketing and improved product quality.

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Topics: content analytics, big data

#InfoChaos Perspectives -- Using Openness to Harness Extreme Information

Jan 22, 2014 9:00:00 AM by John F. Mancini

How often do you hear the buzz terms, "We are going to have to do more with less" or "This is the New Normal?"  These are not the only buzz terms being tossed around in the industry.  The effect of the slow growing economy is obvious, yet we are all being asked to build complex, integrated and adaptive systems.  These systems need to utilize the latest and greatest tools and be modeled for future growth.

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#BigData Adoption Trends -- 5 Things You Need to Know About #Content #Analytics Adoption

Jan 21, 2014 5:06:31 PM by John F. Mancini

From AIIM's recent Industry Watch, "Big Data and Content Analytics -- Measuring the ROI," 5 key Adoption Trends...(Downloads of full report are free)...

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There seems to be a lot going on at #EMC today re #ECM announcements

Jan 21, 2014 3:51:13 PM by John F. Mancini

There seem to be a number of product announcements going today on at #EMC on #ECM.  

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#InfoChaos Perspectives -- Getting Focused on the Content Silo Problem

Jan 21, 2014 12:49:00 PM by John F. Mancini

As it gets a little bit closer to #AIIM14 (April 1-3 in Orlando), I thought I would go back and share some of my favorite presentations from last year's event.  

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10 #InfoChaos Insights from the Big Bang of Social, Economic, Political and Evolutionary Change

Jan 16, 2014 11:06:00 AM by John F. Mancini

As many of you know, well-known futurist Thornton May (and a former AIIM Board Chair) is one of the keynote speakers at #AIIM14 (April 1-4, in Orlando).  Thornton is one of those keynote speakers you won’t forget – suffice it to say, he is not a shy person!

I usually start my research for introductions at Conferences not by looking at all the boring CV/Resume data points about schools and jobs, but rather by looking at things a speaker has actually said and whether these things jar my conventional assumptions.  With Thornton, there is no shortage of great quotes.  

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