AIIM - The Global Community of Information Professionals

John Mancini

John Mancini, president and CEO of AIIM, is an author, speaker, and respected leader of the AIIM global community of information professionals. He is a catalyst in social, mobile, cloud, and big data technology adoption and an advocate for the new generation of experts who are driving the future of information management. John predicts that the next three years will generate more change in the way we deploy enterprise technologies and whom we trust with this task than in the previous two decades. His passion about the evolution of information workers into information analysts spurred John to establish the Certified Information Professional (CIP) program to enable anyone, anywhere to benchmark and develop new and strategic skills. His commitment to education includes the continual development of leading-edge training and publishing of ongoing industry research to help guide new thinking. As a frequent keynote speaker, John offers his expertise on the transformational challenges and opportunities facing information professionals and attracts over 100,000 visitors annually to his blog Digital Landfill. He has published six e-book titles including “#OccupyIT — A Technology Manifesto for Cloud, Mobile and Social Era” and the popular “8 Things You Need to Know About” e-book series. He has a Klout score in the high 60s, is ranked #5 in online SharePoint influence by harmon.ie and #42 in the KnowledgeLake SharePoint Influencer50. John can be found on Twitter, LinkedIn and Facebook as jmancini77.
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Recent Posts

Ten November Information Management Posts That Made Me Think (a.k.a., 10 Articles I Wish I Had Written!)

Dec 5, 2016 6:00:20 PM by John Mancini

Here are some articles that particularly inspired me during November.

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Topics: information management, content management, ecm

The 10 Most Popular Digital Landfill Posts in November

Dec 5, 2016 4:51:23 PM by John Mancini

And the envelope please…

Here are the 10 most popular Digital Landfill posts for November.

 Interestingly, 2 of the 10 are more than 5 years old, proving that content does indeed have a long tail.  Take a guess before clicking which X2 are the long tail – no cheating – and then see if you’re right! 

11 Cool Quotes About Big Data

The Journey to Simpler Information Management Begins With Going Paperless

3 Ways Document Capture is Changing

5 Examples of Digital Disruption -- the Flip Side of Digital Transformation

Tired of File Shares?  8 Things You Need to Know About Cloud Content Management

8 Risks Organizations Can Avoid by Using a Document Management Solution

10 Things You Need to Know About Content Analytics and Case Management

9 Ways Modern Business Applications Create Business Agility

5 myths about ROT - Redundant, Obsolete, and Trivial Files

Some Thought-Provoking Resources on ECM and Capture

Now that you’ve looked at which two are more than 5 years old, what does that tell you about the continuing risk-centered challenges associated with unmanaged content.  Much as I think the business driver for content management HAS to change to the value side of the equation if we’re ever going to get more widespread adoption, there is still a VERY LONG tail of risk and compliance concerns that haven’t gone away – in fact, I think they’re getting worse.

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Topics: information governance, content management, ecm

7 Trends That Are Changing the Content Management Landscape

Dec 4, 2016 2:55:21 PM by John Mancini

It’s the best of times for those in the content biz -- content has never been more important in creating and delivering value to customers.  And it is also the worst of times – ECM is increasingly viewed as a dated and artificially narrow term, creating an untethered feel to the content “industry” right now.

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Topics: compliance, content management, ecm, trends, Industry statistics and research

Analytics and Digital Transformation are the REAL Reason to Automate Financial Processes - Part 3 of 3

Dec 1, 2016 3:41:56 AM by John Mancini

This is the third of three posts.  The first two in the series:

According to the American Productivity and Quality Center, an amazing 74% of organizations are currently engaged in a finance process improvement initiative. Why are they doing this?  And how does this tie to broader Digital Transformation initiatives?

The APQC survey notes that 50% of these initiatives are being driven by “the realization of the need for better business analytics.”  This business driver is even higher -- and far more strategic -- than the traditional driver for financial process automation, cost reduction.

Ding, ding, ding, we have a winner in the Digital Transformation sweepstakes.  

Demands are rising for finance executives to playing a more fundamental role in the transformation of the business and to provide the analytics and data needed to document and drive that change.  Per Mary Driscoll in the APQC blog,

“Business managers are changing their tune when it comes to what they want from finance. They now insist that finance re-imagine itself and deliver a step-change in the quality and relevance of insights it generates. What used to be called decision support is now branded—with large doses of aspiration—as predictive business analytics. Finance is expected to keep pace with the enterprise’s data-driven race toward competitive advantage. That means mastering the analytical methods, tools and terminology of the day.”

Gabriel Zubizarreta from Silicon Valley Accountants noted some of the structural impediments to fundamental financial process transformation in an interview on the APQC blog:

“There are significant structural disincentives to change. The deadline-driven nature of the accounting close makes implementing changes risky. If a change goes well, typically the rewards are small, but if a change goes badly and impedes or delays the close, the consequences for the accountant championing the change can be severe.  When you consider that up to 70 percent of process improvement projects fall short of expectations and/or go significantly over budget, it makes total sense for accounting departments to be risk averse.

In the past, many process improvement initiatives have focused on the “big bang” such as the implementation of a new ERP system or other significant automation. Even if this kind of big bang improvement is successful at first, underlying conditions will change, requiring that processes will need to continue changing or they will become outdated.

And there is one more thing to consider. Since the implementation of Sarbanes-Oxley, companies have added layers of controls. Often, these controls are implemented in a way that becomes inflexible and resistant to change. We understand that compliance is crucial, but it can’t be the sole focus. Companies need to implement compliance and agility; controls and continuous improvement. Finding the balance is not easy, but it is crucial if companies are to thrive as conditions change.”

Information Capture is a proven first step in digitizing information and improving financial processes.  According to AIIM’s Paperfree Progress: Measuring Outcomes, 72% agree – “Business at the speed of paper will be unacceptable in a few years’ time.”  But mere “Digitization” (getting stuff digital) is not enough, even though the ROI of this simple step is impressive (59% of users achieved payback in 12 months or less (a single budget cycle), including 28% seeing positive returns after just 6 months).

In addition to “Digitization,” organizations need to pursue “Digitalization” -- getting the business to execute and adapt with the benefit of information in digital form, using the availability of information as an engine for customer experience, business transformation and adaptation.  Leveraging the capture and mailroom technologies and capabilities you already have, and applying this experience to get the fat out of financial processes is a great place to start. Capture doesn’t just occur in the mailroom anymore:  It includes distributed capture, real time/mobile capture and capture as a service, all critical to the task of automating financial processes.

No C-level executive ever woke up in the morning, slapped themselves on the head, and said, “Wow. The sexy Digital Transformation thing I want to do today is transform my financial processes.” But they need to get serious about these processes.  Yes, automating them can cut costs -- savings that can be used to fuel other initiatives.

But more importantly, automating financial processes sets in motion two critical Digital Transformation value propositions -- 1) back-end processes are often the difference between cutomer experiences that feel good initially, but then wind up being frustrated and disjointed; and 2) financial processes are a key source of the analytics and business intelligence needed to transform customer experiences.

Free White Paper - 4 Facts Savvy CFOs Know About Business Process Transformation

DOWNLOAD WHITE PAPER!

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Topics: finance, digital transformation,, accounts payable, financial process, accounting

11 Cool Quotes About Big Data

Nov 28, 2016 9:00:00 AM by John Mancini

11 Cool Quotes About Big Data

  1. Hiding within those mounds of data is knowledge that could change the life of a patient, or change the world.” (Atul Butte, Stanford)
  2. "Information is the oil of the 21st century, and analytics is the combustion engine” (Peter Sondergaard, Senior Vice President, Gartner)
  3. “War is 90% information.” (Napoleon Bonaparte)
  4. "Big Data will spell the death of customer segmentation and force the marketer to understand each customer as an individual within 18 months or risk being left in the dust.” (Ginni Rometty, CEO, IBM)
  5. Without big data analytics, companies are blind and deaf, wandering out onto the web like deer on a freeway.” (Geoffrey Moore, author and consultant)
  6. “The world is one big data problem.” (Andrew McAfee)
  7. “I keep saying that the sexy job in the next 10 years will be statisticians, and I’m not kidding.” (Hal Varian, chief economist at Google)
  8. “The temptation to form premature theories upon insufficient data is the bane of our profession.” (Sherlock Holmes, fictional detective)
  9. "The most valuable commodity I know of is information."  (Gordon Gekko, Wall Street)
  10. "If we have data, let’s look at data. If all we have are opinions, let’s go with mine." (Jim Barksdale, former Netscape CEO)
  11. “Processed data is information. Processed information is knowledge Processed knowledge is Wisdom.”  (Ankala V. Subbarao)
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Topics: content analytics, case management, big data

3 Ways Document Capture is Changing

Nov 15, 2016 6:29:40 PM by John Mancini

That nice comfortable world we knew as “document capture” is changing and it’s ABOUT TIME.  Capture is becoming something much more strategic.  Here are three key changes I see.

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Topics: mobile capture, scanning, capture, information capture

10 Things You Need to Know About Content Analytics and Case Management

Nov 9, 2016 9:00:00 AM by John Mancini

We use Case Management to improve the way we serve our partners and customers by grouping all of their related information together, front-and-center, in an easy to access “case.” At the heart of serving customers is the daunting task of trying to put all of the information included in a case to work by making a decision or an informed action. But, in a world that seems to triple its information output every year, this task is becoming harder and harder to manage. So, how can you possibly know all there is to know to run your business?

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Topics: content analytics, case management, bpm, auto-classification

How can Mobile Capture Help You DIGITALIZE Your Business?

Nov 7, 2016 9:00:00 AM by John Mancini

Information capture is one of the most important elements in an organization as it brings the information into the information ecosystem, places it under proper control, and makes it accessible and available for action.  

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Topics: mobile capture, digital mail, scanning, information capture

The Journey to Simpler Information Management Begins With Going Paperless

Nov 4, 2016 9:00:00 AM by John Mancini

In pursuit of the paperless enterprise it is often easy to lose our way. Projects stall, months pass and ROI is nowhere on the horizon, and all the while paper continues to rifle through our processes like stubborn weeds. Paper overwhelms the enterprise, and the difficult task to remove it all can cause a crisis of motivation.

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Topics: business process, world paper free day, wpfd, paperless

Tired of File Shares?  8 Things You Need to Know About Cloud Content Management

Nov 2, 2016 9:00:00 AM by John Mancini

Organizations must provide a flexible and secure environment supporting the agile needs of their remote workforce, partners, and clients.  Organizations must look beyond corporate walls and extend their business processes and access to business information in an effective, and secure manner regardless of device type.

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Topics: cloud, content management, ecm, cloud computing

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3 Ways to Power Your Case Management with Content Analytics

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