AIIM - The Global Community of Information Professionals

John Mancini

John Mancini, president and CEO of AIIM, is an author, speaker, and respected leader of the AIIM global community of information professionals. He is a catalyst in social, mobile, cloud, and big data technology adoption and an advocate for the new generation of experts who are driving the future of information management. John predicts that the next three years will generate more change in the way we deploy enterprise technologies and whom we trust with this task than in the previous two decades. His passion about the evolution of information workers into information analysts spurred John to establish the Certified Information Professional (CIP) program to enable anyone, anywhere to benchmark and develop new and strategic skills. His commitment to education includes the continual development of leading-edge training and publishing of ongoing industry research to help guide new thinking. As a frequent keynote speaker, John offers his expertise on the transformational challenges and opportunities facing information professionals and attracts over 100,000 visitors annually to his blog Digital Landfill. He has published six e-book titles including “#OccupyIT — A Technology Manifesto for Cloud, Mobile and Social Era” and the popular “8 Things You Need to Know About” e-book series. He has a Klout score in the high 60s, is ranked #5 in online SharePoint influence by harmon.ie and #42 in the KnowledgeLake SharePoint Influencer50. John can be found on Twitter, LinkedIn and Facebook as jmancini77.
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Recent Posts

The convergence of analytics, cognitive computing and machine learning

Jan 18, 2017 4:38:24 PM by John Mancini

AIIM’s resident Podcaster Extraordinaire, Kevin Craine, recently sat down with Andrea Chiappe, Director of Innovation and Strategy at Systemware to discuss opportunities in the convergence of analytics, cognitive computing and machine learning. The following is a short synopsis of the interview.  You can find the full podcast interview HERE.

Part two of the interview was a discussion with Claudia Kieran, Corporate Senior Accountant at Wildman Business Group, about their efforts at Wildman to become more paper free, and how they did it.  I’ll be following up this post with a second post to tell Claudia’s story.

Kevin:  Why do you feel that the scope and idea of information governance needs to more than just records management?

Andrea:  When I look at the words “records management,” I have to admit that even I think it sounds a little bit boring. It implies a singular objective and a singular solution. I look at information governance as not so singular. Traditional records management is linear in nature – we classify records, we maintain and retain records, and after their retention period is past, we get rid of records.  Information governance is more of an ecosystem. Although records management absolutely is still a legitimate endeavor, I think we need to think in terms of an overall umbrella or ecosystem of governance. 

Kevin:  When you say that content management is critical enabling technology for digital transformation but not in its traditional form, what do you mean by that?

Andrea:  First generation content management systems look at information control as king – “I better hold my information tightly and never let it go.” I see the future as our industry as an absolutely open information ecosystem where yes, compliance and security are key, but the emphasis in on allowing for curated information to get out and be put to use.  I don't think that the traditional way we define content management will be the dominant definition in 2020.

Kevin:  We hear a lot about analytics, cognitive computing, machine learning, and how these technologies can be leveraged to improve things like customer experiences.  What are the things that we should consider now as we map our strategies with respect to analytics and machine learning?

Andrea:  First and foremost, this is not an overnight deal rather it is a journey. Your road map and strategies must align with the objectives and use cases we identify as benefiting from these technologies and know that they will evolve. Benefiting from cognitive technologies require that you measure outcomes and continue to tune and train your systems and users. In fact, ensure that you plan to govern the tuning mechanisms and training sets closely whether human built or system generated. The competitive advantages that businesses stand to gain are undeniable and as these technologies continue to evolve they will take on a life of their own.

Kevin:  You say that we can no longer just put on band-aids onto our infrastructures as we think about moving forward. How can we adjust our focus to include a more transformed governance approach as part of our strategy and not as an afterthought?

Andrea:  It is important to take a step back and consider if the technologies that we leverage in our organizations are providing a foundation and environment to move forward. The current pace of innovation demands that we identify those things that are helping versus hindering our road map initiatives in order to remain competitive. Keep in mind that testing our business plans and technologies against the vision of where we want to be seven to ten years from now should not be a happening it should be an ongoing endeavor.

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Download this free white paper -- Process Improvement and Automation 2016
Research shows many business leaders understand now more than ever before, that information and process form an integrated component of business operations as a whole. This report from AIIM Market Intelligence and underwritten in part by Systemware, takes a look at the current state of BPM.

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You might also be interested in this.  27% of organizations see content analytics (CA) as essential now, with 59% citing they see it as essential within the next 5 years. Beyond “big data” style business intelligence, analytics is driving auto-classification, content remediation, security correction, adaptive case management, and process monitoring and modeling.  Get a copy of the executive summary of AIIM's new market research study -- Using Analytics: Automating Processes and Extracting Knowledge -- to find out more.

DOWNLOAD YOUR EXECUTIVE SUMMARY

 

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Topics: ecm, analytics, machine learning, cognitive computing

3 Lessons from Japanese Trains - Information Management and the Internet of Things

Jan 11, 2017 4:54:21 PM by John Mancini

I recently spoke at the ABBYY Partner Conference in Tokyo (thanks to ABBYY for the kind invitation – for the second year in a row).  My subject was “5 Strategies to Avoid the Digital Riptide.”

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Topics: metadata, information management, content management, ecm, internet of things

2016 Round-up -- Top 10 Must-Read Content Management posts

Dec 28, 2016 5:00:59 PM by John Mancini

Here’s the list you’ve been waiting for – the top 10 Digital Landfill posts in 2016.

Watch this space for a lot of exciting new developments for our blog in 2017.  For now, catch up a bit.

Some Perspectives on the Documentum Acquisition by OpenText

Well, the other shoe called Documentum dropped that everyone was expecting once Dell and EMC got together.  And in somewhat record speed.  AIIM does not take positions on things like acquisitions, but obviously the extended AIIM community is buzzing about this.  I thought I would find as many articles as I could and put them in one place and let folks form their own opinions. 

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Free webinar -- How to Plan Your Information Management Strategy in 2017

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Current State and Future Trends in Enterprise Content Management [Infographic]

Information management is boldly on the horizon. Everyone from C-level thought leaders to end users are dreaming up enterprise content management possibilities and asking an important question: how can my organization go beyond its current ECM state?  In order to determine which enterprise content management component(s) an organization requires to take the next step in their ECM capability– whether it be a technology, methodology, or human resource – begins with taking stock of what is already in place; only then, can it be resolved where we are currently, and where we desire to go in the enterprise content management space.

EU Regulation eIDAS: what it means for your business in Europe

Today the use of E-Signatures is an acceptable business practice that is admissible in times of litigation and audit. The key to success is to identify and understand regulations based on particular business processes for E-Signing. In Europe one regulation is changing the game.  Effective July 2016, the new EU regulation on electronic identification and trust services 910/2014 – typically referred to as eIDAS - goes into force. It is designed to propel digital transformation a as a major corner stone for a single European Market. One of its major goals is to fuel E-Signature adoption in Europe by largely replacing 28 nation laws on E-Signatures. eIDAS comes with new options to go digital with both identification and signing processes. 

5 Examples of Digital Disruption -- the Flip Side of Digital Transformation

I've been collecting examples of "Digital Disruption" -- the negative flip side of Digital Transformation.  In other words, examples in which a well-entrenched incumbent just failed to see the writing on the wall.  My experience has been that when Digital Disruption sweeps through an industry, it usually meets this test:  In less than 10 years, 90% of a company's/industry's value DISAPPEARS.  Here are just five examples.

The Journey to Simpler Information Management Begins With Going Paperless

In pursuit of the paperless enterprise it is often easy to lose our way. Projects stall, months pass and ROI is nowhere on the horizon, and all the while paper continues to rifle through our processes like stubborn weeds. Paper overwhelms the enterprise, and the difficult task to remove it all can cause a crisis of motivation.  Stakeholders ask: “What is the point of driving out paper? What destination is this digital journey leading us to? And is it worth it?” The short answer: yes, and here’s why. 

The Problem with SharePoint - Technology or People?

I hear people from around the globe, complain about SharePoint that it doesn’t do this, or we thought it did that. Yet the AIIM Industry Watch Report titled “The Impact of SharePoint 2016” finds when it comes to SharePoint meeting organizational expectations, nearly half of our respondents are happy with SharePoint and the on-going product roadmap, with half also in agreement that SharePoint is providing good value for the cost.  Typically, these organizations have a focused plan, working as a cross-functional team rather than total reliance on IT to make it all happen. This should also be an on-going practice for every aspect of a SharePoint project from initial purchase through upgrades and expansion, to ensure SharePoint is addressing the business needs and solving business problems, and not put in place for technology sake alone.

8 Reminders About Why World Paper Free Day Matters

Here are 8 paper free nuggets to get the juices flowing.  Number 1 -- Paper in the Office -- only 17% of respondents work in what could be described as a paper-free office. 31% admit their office is piled high with paper documents and paper processes. 40% still use paper for filing “important stuff," and 56% are wed to signatures on paper for contracts and order forms. 

Is BPM the Digital Transformation Enabler? [Infographic]

Agility and efficiency have become the keys to meeting the growing and changing demands that come with digital disruption. Businesses can no longer afford to waste time with lengthy business analysis, development and implementation projects spanning two or more years. Organization leaders know that change must occur rapidly to remain competitive, retain current clients, and attract new business and BPM has become the method of choice.  Business Process Management (BPM) in a true sense is the combination of process, people, information, and technology focused on resolving operational business problems – making businesses run more effectively.

12 Things You Can Do NOW to Use BPM to Drive Digital Transformation

Process improvement and automation using BPM as the framework is an essential part of the Digital Transformation of businesses. The more paper is eliminated from processes and digitally born information is created, the greater the dependence upon and need for efficient, effective, and secure digital workflows. When assessing process improvement and automation opportunities, include the identification of and ways various information sets are integrated with the process and remember to look at the end-to-end process rather than just the departmental workflow. What gets changed in the department could have negative impact on other departments feeding this process or that this process feeds.

8 Things You Must Know to Automate Human Resource Processes

It is the best of times and the worst of times for HR professionals.  Many organizations have reaped enormous benefits from more effectively managing the unstructured information association with core Human Resources processes.  That’s the good news.  The bad news is that MOST organizations have not yet moved down the path of HR automation, creating huge inefficiencies and risks in their hiring, retaining, employee servicing and firing practices. Consider for a moment the huge variety and volume of documents associated with HR processes, each of which carries with it different regulatory and legal requirements.

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You might also be interested in  the following to get 2017 off to a GREAT start:

How to Plan Your Information Management Strategy in 2017 -- To help you, AIIM’s chief analyst, Bob Larrivee, has compiled the data from five community-wide surveys and identified the game-changing trends you need to know about. Join us as we outline these trends, the stats behind them, and offer strategies to approach these critical changes to the way you manage information in 2017

Sign Me Up

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Topics: information governance, content management, ecm, Industry statistics and research

Intelligent Capture and Digital Transformation

Dec 14, 2016 10:14:09 PM by John Mancini

Business Process Improvement is on every executive checklist, but I fear far too often, it is just that – an item on a checklist.  How can we rethink business process improvement and make it real and tangible?  I recently chatted with Sandy Kemsley about her keynote at the ABBYY Technology Summit, and she shared some observations with me.

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Topics: digital transformation,, intelligent capture

5 Ways Content Management Can Improve Profits in Mortgage Banking

Dec 14, 2016 7:52:19 PM by John Mancini

The mortgage banking industry is plagued by time-consuming and error-prone, paper and labor-intensive processes, front-end systems that do not communicate efficiently with back-end systems, and third-parties that are often not integrated into the process electronically. These problems are exacerbated by the huge volume of loans that are generated each year (nearly 5 million new consumer mortgages alone). Content management is a key enabling technology in solving these problems.

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Topics: content management, business process, Banking, mortgage

Ten November Information Management Posts That Made Me Think (a.k.a., 10 Articles I Wish I Had Written!)

Dec 5, 2016 6:00:20 PM by John Mancini

Here are some articles that particularly inspired me during November.

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Topics: information management, content management, ecm

The 10 Most Popular Digital Landfill Posts in November

Dec 5, 2016 4:51:23 PM by John Mancini

And the envelope please…

Here are the 10 most popular Digital Landfill posts for November.

 Interestingly, 2 of the 10 are more than 5 years old, proving that content does indeed have a long tail.  Take a guess before clicking which X2 are the long tail – no cheating – and then see if you’re right! 

11 Cool Quotes About Big Data

The Journey to Simpler Information Management Begins With Going Paperless

3 Ways Document Capture is Changing

5 Examples of Digital Disruption -- the Flip Side of Digital Transformation

Tired of File Shares?  8 Things You Need to Know About Cloud Content Management

8 Risks Organizations Can Avoid by Using a Document Management Solution

10 Things You Need to Know About Content Analytics and Case Management

9 Ways Modern Business Applications Create Business Agility

5 myths about ROT - Redundant, Obsolete, and Trivial Files

Some Thought-Provoking Resources on ECM and Capture

Now that you’ve looked at which two are more than 5 years old, what does that tell you about the continuing risk-centered challenges associated with unmanaged content.  Much as I think the business driver for content management HAS to change to the value side of the equation if we’re ever going to get more widespread adoption, there is still a VERY LONG tail of risk and compliance concerns that haven’t gone away – in fact, I think they’re getting worse.

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Topics: information governance, content management, ecm

7 Trends That Are Changing the Content Management Landscape

Dec 4, 2016 2:55:21 PM by John Mancini

It’s the best of times for those in the content biz -- content has never been more important in creating and delivering value to customers.  And it is also the worst of times – ECM is increasingly viewed as a dated and artificially narrow term, creating an untethered feel to the content “industry” right now.

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Topics: compliance, content management, ecm, trends, Industry statistics and research

Analytics and Digital Transformation are the REAL Reason to Automate Financial Processes - Part 3 of 3

Dec 1, 2016 3:41:56 AM by John Mancini

This is the third of three posts.  The first two in the series:

According to the American Productivity and Quality Center, an amazing 74% of organizations are currently engaged in a finance process improvement initiative. Why are they doing this?  And how does this tie to broader Digital Transformation initiatives?

The APQC survey notes that 50% of these initiatives are being driven by “the realization of the need for better business analytics.”  This business driver is even higher -- and far more strategic -- than the traditional driver for financial process automation, cost reduction.

Ding, ding, ding, we have a winner in the Digital Transformation sweepstakes.  

Demands are rising for finance executives to playing a more fundamental role in the transformation of the business and to provide the analytics and data needed to document and drive that change.  Per Mary Driscoll in the APQC blog,

“Business managers are changing their tune when it comes to what they want from finance. They now insist that finance re-imagine itself and deliver a step-change in the quality and relevance of insights it generates. What used to be called decision support is now branded—with large doses of aspiration—as predictive business analytics. Finance is expected to keep pace with the enterprise’s data-driven race toward competitive advantage. That means mastering the analytical methods, tools and terminology of the day.”

Gabriel Zubizarreta from Silicon Valley Accountants noted some of the structural impediments to fundamental financial process transformation in an interview on the APQC blog:

“There are significant structural disincentives to change. The deadline-driven nature of the accounting close makes implementing changes risky. If a change goes well, typically the rewards are small, but if a change goes badly and impedes or delays the close, the consequences for the accountant championing the change can be severe.  When you consider that up to 70 percent of process improvement projects fall short of expectations and/or go significantly over budget, it makes total sense for accounting departments to be risk averse.

In the past, many process improvement initiatives have focused on the “big bang” such as the implementation of a new ERP system or other significant automation. Even if this kind of big bang improvement is successful at first, underlying conditions will change, requiring that processes will need to continue changing or they will become outdated.

And there is one more thing to consider. Since the implementation of Sarbanes-Oxley, companies have added layers of controls. Often, these controls are implemented in a way that becomes inflexible and resistant to change. We understand that compliance is crucial, but it can’t be the sole focus. Companies need to implement compliance and agility; controls and continuous improvement. Finding the balance is not easy, but it is crucial if companies are to thrive as conditions change.”

Information Capture is a proven first step in digitizing information and improving financial processes.  According to AIIM’s Paperfree Progress: Measuring Outcomes, 72% agree – “Business at the speed of paper will be unacceptable in a few years’ time.”  But mere “Digitization” (getting stuff digital) is not enough, even though the ROI of this simple step is impressive (59% of users achieved payback in 12 months or less (a single budget cycle), including 28% seeing positive returns after just 6 months).

In addition to “Digitization,” organizations need to pursue “Digitalization” -- getting the business to execute and adapt with the benefit of information in digital form, using the availability of information as an engine for customer experience, business transformation and adaptation.  Leveraging the capture and mailroom technologies and capabilities you already have, and applying this experience to get the fat out of financial processes is a great place to start. Capture doesn’t just occur in the mailroom anymore:  It includes distributed capture, real time/mobile capture and capture as a service, all critical to the task of automating financial processes.

No C-level executive ever woke up in the morning, slapped themselves on the head, and said, “Wow. The sexy Digital Transformation thing I want to do today is transform my financial processes.” But they need to get serious about these processes.  Yes, automating them can cut costs -- savings that can be used to fuel other initiatives.

But more importantly, automating financial processes sets in motion two critical Digital Transformation value propositions -- 1) back-end processes are often the difference between cutomer experiences that feel good initially, but then wind up being frustrated and disjointed; and 2) financial processes are a key source of the analytics and business intelligence needed to transform customer experiences.

Free White Paper - 4 Facts Savvy CFOs Know About Business Process Transformation

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Topics: finance, digital transformation,, accounts payable, financial process, accounting

11 Cool Quotes About Big Data

Nov 28, 2016 9:00:00 AM by John Mancini

11 Cool Quotes About Big Data

  1. Hiding within those mounds of data is knowledge that could change the life of a patient, or change the world.” (Atul Butte, Stanford)
  2. "Information is the oil of the 21st century, and analytics is the combustion engine” (Peter Sondergaard, Senior Vice President, Gartner)
  3. “War is 90% information.” (Napoleon Bonaparte)
  4. "Big Data will spell the death of customer segmentation and force the marketer to understand each customer as an individual within 18 months or risk being left in the dust.” (Ginni Rometty, CEO, IBM)
  5. Without big data analytics, companies are blind and deaf, wandering out onto the web like deer on a freeway.” (Geoffrey Moore, author and consultant)
  6. “The world is one big data problem.” (Andrew McAfee)
  7. “I keep saying that the sexy job in the next 10 years will be statisticians, and I’m not kidding.” (Hal Varian, chief economist at Google)
  8. “The temptation to form premature theories upon insufficient data is the bane of our profession.” (Sherlock Holmes, fictional detective)
  9. "The most valuable commodity I know of is information."  (Gordon Gekko, Wall Street)
  10. "If we have data, let’s look at data. If all we have are opinions, let’s go with mine." (Jim Barksdale, former Netscape CEO)
  11. “Processed data is information. Processed information is knowledge Processed knowledge is Wisdom.”  (Ankala V. Subbarao)
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Topics: content analytics, case management, big data

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