John Mancini

John Mancini, president and CEO of AIIM, is an author, speaker, and respected leader of the AIIM global community of information professionals. He is a catalyst in social, mobile, cloud, and big data technology adoption and an advocate for the new generation of experts who are driving the future of information management. John predicts that the next three years will generate more change in the way we deploy enterprise technologies and whom we trust with this task than in the previous two decades. His passion about the evolution of information workers into information analysts spurred John to establish the Certified Information Professional (CIP) program to enable anyone, anywhere to benchmark and develop new and strategic skills. His commitment to education includes the continual development of leading-edge training and publishing of ongoing industry research to help guide new thinking. As a frequent keynote speaker, John offers his expertise on the transformational challenges and opportunities facing information professionals and attracts over 100,000 visitors annually to his blog Digital Landfill. He has published six e-book titles including “#OccupyIT — A Technology Manifesto for Cloud, Mobile and Social Era” and the popular “8 Things You Need to Know About” e-book series. He has a Klout score in the high 60s, is ranked #5 in online SharePoint influence by and #42 in the KnowledgeLake SharePoint Influencer50. John can be found on Twitter, LinkedIn and Facebook as jmancini77.
Find me on:

Recent Posts

Financial Processes -- A Huge Untapped Source of Potential Cost Reduction -- Part 2 of 3

Sep 20, 2016 6:12:08 PM by John Mancini

This is the second of three posts on the theme -- CFOs and Finance Directors: Neglected Players in the Drive for Digital Transformation.  The first post was HERE.

The core point of the three posts is the financial process automation creates a value stream in two directions.  It is a proven source of cost reduction for companies looking for marginal but sustaining competitive advantage, something that Finance Directors can use to "manage up" in their organizations in making the case for resources to drive financial process automation, which is the focus of this post.  Financial process automation also creates the foundation for sound analytics and business intelligence, a priority of great concern to the C-Suite, which will be the focus of the third post.

The American Productivity and Quality Center notes that cost reduction is the key business driver for 43% of financial improvement initiatives.  Let's think about the role that content and more effective management of unstructured information plays in delivering upon this promise.

The Harvard Business Review ( notes the importance of permanent process change in the drive to cut costs, and automating the capture component of processes is a key part of insuring the permanence of change.

Often, internal administrative processes become frozen—despite the fact that, over time, they may cease to be efficient or effective. Asking questions in four areas can help you understand whether this has occurred in your department and whether you can cut expenses accordingly:

Reduced business requirements.  How have the business requirements evolved since you last fundamentally redesigned the process? Perhaps the need for certain data has diminished or disappeared altogether. How would you design the process differently today, to meet today’s needs?

Manual processes.  Where do you use people to process forms or information repetitively, rather than do it electronically, with little or no human intervention?

Exceptions to the norm.  Do the routine 90% of items cost much less to handle than the exceptional 10%? What would it take to do away with the exceptional ones? At a large health insurer, we found that a 'clean' claim cost 80% less to process than one that required special handling. By redesigning its claim forms and eliminating exceptions that did not matter, the client saved more than half the cost of exceptions.

Timing.  Could you save money by shifting the time of day, week, or month that you undertake certain tasks? For example, how about doing the work when activity in your department is otherwise slow? Could it be done more efficiently in batches? Is there a real penalty attached to being available online for fewer hours of the day? Could tasks be completed more efficiently if they were not tackled on a first-in, first-out basis?”

Financial processes have three key characteristics that make them a prime candidate for cost reduction efforts: 1) They represent significant cost to the organization; 2) They are characterized by wide variation in performance; and 3) They are typically very paper intensive.

Consider this data from the American Productivity and Quality Center (  and consider what this means in actual dollars:

Let’s break this down a bit.  There are five core processes characteristic of just about any finance department:

  • Accounts Payable
  • Accounts Receivable
  • Financial Close Process
  • Procurement & Purchasing
  • Vendor Management

What do these have in common?  They are all: 1) document-intensive; and 2) must integrate with your broader financial and/or ERP (Enterprise Resource Planning Systems).  Your ability to automate them and reduce cost – your key to moving from a bottom performing finance organization to a top performing one – rests on putting in place a common document management infrastructure for all of them. 

Financial process

Document challenges

Accounts payable

Automation cannot occur without strategy to capture documents that arrive from multiple locations and in widely varying formats

Accounts receivable

Disconnected and manual contracts, billing, sales order, and dispute resolution processes

Financial close process

Endless, frantic and manual end-of-month spreadsheet reconciliation

Procurement and purchasing

Manual purchase order processes disconnected with finance and ERP systems

Vendor management

Manual vendor onboarding

No central view of relationships with key business partners

Most organizations have not applied the lessons from the digital mailroom to their core financial processes.  According to an AIIM unreleased survey of 290 finance executives, there are still many green field transformation opportunities in you core financial processes.  Some would argue that most organizations automated their financial processes long ago.  Perhaps on the data side, but not on the content and unstructured information side. When we asked, “What is paper usage in the following processes?” here are the percentages answering, “% answering “A lot of documents are processed as paper documents”:

  • Accounts receivable = 38%
  • Financial close process = 40%
  • Accounts payable = 39%
  • Procurement and purchasing = 32%
  • Vendor management = 32%

Consider the differences in cost structure associated with invoice processing in top performing vs. bottom performing companies (source:

Information Capture is a proven first step in digitizing information and improving financial processes.  According to AIIM’s Paperfree Progress: Measuring Outcomes, 72% agree – “Business at the speed of paper will be unacceptable in a few years’ time.” 

Financial process automation has been one of the bread and butter content management applications for years.  But I think these initiatives need to be viewed not only through the prism of cost reduction, but also in terms of how back-end process automation and efficiency are now Digital Transformation table stakes.  In a world in which customers and suppliers are being drawn further and further into our organizations, no smooth and beautiful front end customer experience can compensate for weak supporting processes that are inevitably the next step in a customer experience.  Finance Directors need to understand this critical linkage and use it to "manage up" in their organizations in making the case for resources to drive financial process automation.


Free white paper -- 9 Ways to Reduce Costs in Your Accounting Processes.

Download 9 Ways to Reduce Costs in Your Accounting Processes



Upcoming Information@Work events in your area...

Washington DC event -- October 4 at the National Press Club


New York event-- October 6 at the Manhattan Penthouse


Toronto event -- October 13 at the Allstream Centre




Read More

Topics: content management, finance, digital transformation,, accounts payable, financial process, accounting

Capture Needs a Makeover

Sep 20, 2016 6:04:28 PM by John Mancini

I find the auto-complete functionality in Google fascinating.

What I am referring to is when you type in a few words, and the Google algorithm predicts what you might be interested in based on your own behaviors and that of the universe at large.  It’s actually more fun if you log out of your own Google account first, to get less biased result so that you can get a true sense of what is on the mind of your fellow citizens. 

For example, if I start typing “I have a problem with” Google promptly offers this assistance:

This is a rather fun game. Try it.  Here are the results for “John Mancini.”  I am glad for the 3rd result, and also pleased to note that I have never been to Youngstown, OH.

The reason I bring this up is that the algorithm is essentially offering up words and phrases that go together, based on a huge pool of data and interactions. 

In everyday life, sometimes this is useful – it creates a shorthand that allows us to speed communication.  However, at other times – especially when terms and language are changing rapidly – it is reactive – backward looking – rather than predictive.

I think about this often as I talk with “capture” vendors and customers for “capture” products.  Because we all have used the term “capture” for so long, the phrase is almost always with automatically or implicitly expanded to be “scanning and document capture.”

Now in some ways that’s OK.  Because while traditional “capture” technologies have been around a long time, this is still a relatively immature market with lots of opportunity, especially among small and medium-sized organizations.  At AIIM, I am constantly amazed at the demand for what I would call “Document Capture 101” content.  At times it feels like I’ve fallen into a black hole and arrived back in 2002. 

"Capture" Needs a Makeover

But the term “capture” now needs a makeover to take the next step.  “Capture” – or some other descriptor -- needs to assume a much wider meaning in the disruptive world into which we are headed. 

A world in which not only documents, but all kinds of information are being captured.

A world in which all the information we capture – or have captured in the past – is put into motion and becomes a rich source of intelligence, insight, and potential customer value.

A world in which customer and process information is being captured closer and closer to the point of its creation.

A world in which the “image” being captured is the least important part of the value equation.

A world in which information capture – intelligent information capture – becomes the key enabling technology for digital transformation, and sets the stage for the machine learning revolution.


We'll be exploring some of these concepts on our webinar on October 5th, 5 Ways to Turn Your Information into Assets with Capture.  Join us.

Sign Me Up

You might also be interested in:

Read More

Topics: ecm, scanning, capture, bpm, information capture, document imaging

Some Perspectives on the Documentum Acquisition by OpenText - Updated

Sep 19, 2016 6:07:44 PM by John Mancini

Well, the other shoe called Documentum dropped (haha - wrote this lead before finding Cheryl's post below) that everyone was expecting once Dell and EMC got together.  And in somewhat record speed.

AIIM does not take positions on things like acquisitions, but obviously the extended AIIM community is buzzing about this.  I thought I would find as many articles as I could and put them in one place and let folks form their own opinions.  If I've missed any, just put this link in the comments section and I'll add the link to the original article.

[Note:  After having watched/interacted/evangelized this weird content management space for 20+ years, I obviously have personal opinions on all of this, but this is not the right forum.  Maybe after a few drinks in a local pub. Let me know.]

Here’s the official press release -- OpenText Signs Definitive Agreement to Acquire Dell EMC’s Enterprise Content Division, including Documentum

Some thoughts from the Technology Services Group -- Documentum sold to OpenText – Detailed Analysis and Predictions

OpenText does not have a history of investing in their acquisitions.  The revenue streams seem to be there if OpenText chooses to invest in Documentum.  Unfortunately, a somewhat distrusting user base needs proof and more than just an announcement.  With 90 to 120 days of quiet before any announcement and then waiting to see any investment come to fruition, it might take a year or more to confirm the investment in innovation.  Would clients wait that long given newer, cheaper and innovative alternatives?  OpenText doesn’t necessarily bring the brand or clients that they could introduce to Documentum for some easy sales (think Oracle, SAP or Salesforce).  OpenText does bring other positives, particularly knowledge of ECM and of how to run a software company (something EMC was never able to understand).  With one less competitor on the field, the combination of OpenText/Documentum does position the combined company better in the ECM market.  Can they hold off upstart competitors and new technology?

 From Documentum and Alfresco co-founder John Newton -- OpenText swallows the Documentum pill.

It is just a sad outcome for those of us who built Documentum all those years ago. Although I sold off my stock a long time ago, because I knew nothing about the hardware business of EMC, doesn’t mean I don’t care. Even though just about every single person I ever knew in Documentum is gone, doesn’t mean I don’t care. It has been fun competing with what was once a competitive company. Now it is just time to help pick up the pieces.

From Sean Silcoff, The Globe and Mail -- Open Text bulks up on enterprise content with $1.62-billion Dell deal.

The latest acquisition marks a satisfying outcome for both buyer and seller. It offers Open Text a significant opportunity to consolidate the enterprise content management sector, whose vendors sell software that help business and government customers digitally store and access vast amounts of corporate information. It is a relatively modestly sized ($11.2-billion U.S. in 2015 revenue) but growing subsector of the enterprise software market, and Open Text has been a determined consolidator for years.

From Alan Pelz-Sharpe of the Digital Clarity Group -- OpenText acquires Documentum.

We wish the folks at Documentum well in their new home at OpenText. For the first time in over a decade, they will be in a place that understands what they do and appreciates both their technology and the strength of the Documentum brand. Hopefully Documentum will remain semi-autonomous within OpenText and be provided the support needed to return to strong growth. Of course only time will tell how it all works out but if nothing else a period of worrying uncertainty is over for Documentum and the real battle for supremecy in the ECM world can get underway.

From Mike Alsup, The Gimmal Group, on CMSWire -- So OpenText Buys Documentum: Making Sense of the Aftershocks

So when OpenText tries to convert Documentum users to Content Server, in many cases, they are just opening the door to a review of migration to an alternative ECM platform. All Documentum customers have SharePoint and Office 365. I expect that many of them will use this acquisition to accelerate toward the Microsoft stack a1s opposed to the OpenText visions of ECM. I also expect many of these customers will continue to use Documentum. And by harvesting the maintenance and subscription revenue streams, OpenText can still make this a winning acquisition.  Overall, I think Box and OpenText suffer from not having their own equivalent of the Azure and Office 365 cloud, so that they are dependent on others. OpenText has bought and built some cloud scale. And Box has partnered with Amazon Web Services and IBM, and is arguing that they are more of a layer above the dominant clouds. My bet here is that we get to the same sort of market consolidation as Microsoft Office in the 1990’s. One big winner. Guess who.

From Craig LeClair at Forrester -- Top Reasons The OpenText Acquisition Of EMC’s ECD Will End Up As A Positive For Customers

OpenText needs to be careful. It does not want to trigger shopping events for Documentum customers, and many are already in that process. Newer cloud-based content services, like Box and Drop Box are slowly becoming the next-gen repositories for content. And this means keeping the pedal on the floor for EMC’s Project Horizon, a platform-as-a-service offering for content services, it critical. Independently consumable capabilities, like secure collaborative document authoring and digital document exchange, which firms can use standalone or integrate into other consumable services, is the future.

From Lee Dallas, one of the Big Men on Content -- Strange Days

I have read many things this week written by friends in the ECM world, some lamenting, some celebrating the decline of the first generation of ECM vendors. Interesting inside drama, which I’m not above participating in, but as I look at the landscape, talk to partners and customers, and look for new problems to solve I don’t want to waste any more time than necessary emotionally processing the change. With the combined portfolio, customers have access to a broader range of potential solutions to their challenges in the enterprise information management space from a single source. This has real benefits for customers. It simplifies acquisition of commoditized capability and concentrates differentiation against the real competition. New business and delivery models.

From Greg Milliken at M-Files, a bit of a broader look at the ECM Space -- The End of the Beginning for ECM

There is a famous speech by Winston Churchill, Britain’s war time prime minister, to the House of Commons in London in 1942 after the Second Battle of El Alamein in Egypt in World War II. In this speech, he utters one of his more famous lines, “Now this is not the end. It is not even the beginning of the end. But it is, perhaps, the end of the beginning.”  The announcement of the acquisition of Documentum by OpenText earlier this week brought this historic statement to mind, as it sheds light on how we at M-Files perceive this milestone in the enterprise content management (ECM) market.

From Patricia Ames at Workflow -- OpenText Buys Dell-EMC’s ECD Division: The Market Continues to Consolidate Despite a Growing Global Market

Now the company [OpenText] has the complete picture: a portfolio that can accommodate small, growing businesses that desire scalability, SMB businesses that only want to buy what they need, and large, global enterprises with thousands of users and millions of documents across a broad range of vertical markets. OpenText can now market themselves as an end-to-end document solutions provider.

From Cheryl McKinnon at Forrester -- The Documentum Shoe Finally Drops...As ECM Undergoes a Changing of the Guard

Enterprises need to take a long, hard look at their ECM roadmaps and understand how content services will help them in their own customer experience and growth plans. The old guard is consolidating and the pace of innovation in those acquired portfolios remains to be seen. New vendors are working quickly to fill feature gaps, attract new customers, and demonstrate success in the regulated industries that rely most heavily on ECM. The new players - architected in THIS century, not the last one - are stepping up. Understand the role of cloud in your own content strategy and dig under the covers to understand which vendors have designed to exploit these elastic, flexible architectures, and which ones are just hosting their own legacy products. ECM is not a dead or stale market - but is one that will look quite different by 2020.

From Noreen Seebacher, CMSWire -- OpenText Acquires Dell EMC's Enterprise Content Division, Including Documentum.

From Jesse Scardina, Search Content Management -- Questions arise for Documentum customers after OpenText acquisition.

OpenText's purchase of Dell EMC's Enterprise Content Division is the latest example of the company buying up maintenance streams, consolidating the support and sales teams, and gaining profit.

From Craig Wentworth, The Advisor -- OpenText buys Documentum, but will LEAP be squashed or polished?

Right from when the shape of the new Dell Technologies (with EMC) became apparent, it was obvious that the Enterprise Content Division (ECD) would be hard-pressed to maintain core business relevance – and therefore secure enough attention and R&D investment to move forwards. Documentum helped the ECD post around $600M revenue last year, but that’s down on 2014’s $640M. So even as a cash cow, it was starting to lose its appeal. The Documentum customer base has become increasingly lured away, with many investing in newer cloud-based and hybrid information management solutions from competitors that are better-suited to today’s digital transformation agendas.

From Gavin Clark, The Register (and winner of the best article title) -- Kneel before Zod! OpenText claims mighty Documentum from Dell

For OpenText, Documentum is the motherlode: a customer base of marquee names in government and the private sector. Importantly, it’s a “stable, loyal and diverse” customer base” – so not ready to escape en masse any time soon.

From Apoorv Durga, Real Story Group – OpenText to Acquire Documentum.

If you are an existing customer of either OpenText or ECD, don’t expect anything to change in near future. Over the long run — and history tells us too — OpenText will not be able to focus equally on two big and complex product families. So eventually, one will decline.

From Laurence Hart, Word of Pie – Saying Goodbye to Documentum.

Well, it happened. OpenText acquired Documentum. This brings to end the Enterprise Content Management (ECM) wars that began almost 20 years ago. Back then, the leaders were FileNet, Documentum, Oracle, and OpenText. FileNet is buried at IBM who is flirting with Box. Oracle is struggling to reestablish itself after bringing on former Documentum leaders but they are fading away.

From Chris Preimesberger, eWeek -- Why Co-Founder Thinks Documentum Is Doomed Under OpenText

John Newton fears the new owner will promise customers new investment in their products but that the product lines eventually will wither away. 


I'm sure a lot of folks will still be talking about all of this at our upcoming Information@Work Seminars.  Join us.


Read More

Topics: opentext, enterprise content management, ecm, documentum

Linking the Physical and Digital Worlds -- a Growing Information Management Challenge

Sep 19, 2016 12:50:53 PM by John Mancini

Asset Lifecycle Information Management -- a Manufacturing Concept that reaches beyond manufacturing

One of the core issues for manufacturing companies – or for that matter, any physical asset intensive industry -- is managing the technical information associated with the vast array of physical equipment that is needed to make the business run. It is here that the physical world (which drives the Internet of Things) truly connects with the digital world (information and content assets).

Manufacturers refer to this “asset change management” and the information management solution set associated with it is called “Asset Lifecycle Information Management.” Because the information intersection between the physical and digital worlds is: a) changing rapidly; b) directly tied to health and safety; c) critical to compliance; and d) critical to security in an age of natural disasters and terrorism, it is fraught with content management challenges.

What are the 6 steps that must be addressed in any Asset Lifecycle Information Management Initiative?

  1. The state of each physical asset is a critical starting point.
  2. Physical assets are changing constantly.
  3. There are interdependencies between assets.
  4. The volume of information that must be managed can be overwhelming.
  5. Be prepared for a wide variety of file types and formats.
  6. You will face a variety of user requirements that sometimes can conflict.

Check out this Tip Sheet for 6 Tips on Asset Lifecycle Information Management.  It's a concept of direct relevance to any industry with lots of physical equipment that must be managed, but also one that I think can be expanded as we think about the implications of the Internet of Things.



Read More

Topics: content management, manufacturing

CFOs and Finance Directors – Neglected Players in the Drive for Digital Transformation - Part 1 of 3

Sep 15, 2016 4:56:51 PM by John Mancini

This is the first of three posts reflecting thoughts on the role of Financial Process Automation in Digital Transformation.  Yes, you read that right, and I realize it could be argued that this is one of the great oxymorons ever, combing "Financial Process Automation" and "Digital Transformation" in the same sentence.  But stick with me.

Every business operates on a pretty thin line between success and failure, and technology disruption is making this line sharper every day.

We all know the survival challenges faced by new companies.  According to the U.S. Bureau of Labor Statistics, only about 50% of all new businesses survive 5 years or more, and about one-third survive 10-years or more. 

But even when a business gets past the initial survival threshold, it must still constantly look for sources of advantage and efficiency.  According to the Yahoo!Finance database for 212 different industries, the median profit margin for U.S. public companies was 6.5% for the most recent quarter

6.5%.  That certainly isn’t a very large margin between success and failure.

So the question for any business executive is whether you want to operate as a bottom tier company barely scraping by or as a top tier company, generating profits and investing for the future.

So of course, the answer is “Duh!”  Alex Trebek, I will choose “Success” for $20.

How can you lay a solid foundation for digital transformation?  How do you systemically get to be a top tier company? How can you push your median profit margin well above the 6.5% survival level of the typical US company?   

According to the American Productivity and Quality Center -- an awesome organization, BTW -- an amazing 74% of organizations are currently engaged in a finance process improvement initiative. Why are they doing this?  And how does this tie to broader Digital Transformation initiatives?

APQC notes that cost reduction is the key business driver for 43% of these initiatives, and that will be the focus of my second post.  Financial process automation has been one of the bread and butter content management applications for years.  But I think these initiatives need to be viewed not only through the prism of cost reduction, but also in terms of how back-end process automation and efficiency are now Digital Transformation table stakes.  In a world in which customers and suppliers are being drawn further and further into our organizations, no smooth and beautiful front end customer experience can compensate for weak supporting processes that are inevitably the next step in a customer experience.  Finance Directors need to understand this critical linkage and use it to "manage up" in their organizations in making the case for resources to drive financial process automation.

The same APQC survey also notes an even more important business driver for finance process improvement initiatives.  They note that 50% of these initiatives are being driven by “the realization of the need for better business analytics.”  

Ding, ding, ding, we have a winner in the Digital Transformation sweepstakes.  

The focus of my third post in this series will be on how C-Suites need to drive finance improvement initiatives down through their organization, not just because they can save money and not just because customer needs require it, but because financial processes are a rich and untapped source of the data and analytics that is needed to fuel Digital Transformation.

So join me on the ride -- CFOs and Finance Directors – Neglected Players in the Drive for Digital Transformation.

Free white paper -- 9 Ways to Reduce Costs in Your Accounting Processes.

Download 9 Ways to Reduce Costs in Your Accounting Processes


Are you in the Research Triangle, Toronto, NY or DC metro areas?  We've got a process improvement seminar coming up in your neighborhood!  They're FREE.

Raleigh NC Information@Work event -- September 21 at The Capital Grille

Washington DC event -- October 4 at the National Press Club


New York event-- October 6 at the Manhattan Penthouse


Toronto event -- October 13 at the Allstream Centre



Read More

Topics: content management, finance, digital transformation,, accounts payable, accounting

10 Key Data Points You Need to Know About Sync and Share

Sep 14, 2016 8:50:18 AM by John Mancini

10 Things You Need to Know about Enterprise File Sync and Share

First of all, if you don't know what "Enterprise File Sync and Share" means, that's OK.  A colleague in a company recently asked a group of customers how many of them had unauthorized file sync and share usage in their organizations.  A total of 2 hands went up in a big crowd. Mystified at this -- since this is a BIG issue in organizations -- but committed to his faithful Powerpoint, he plodded on.  

Still mystified, he later asked his audience to be candid -- "Do you know what I'm talking about?" A few brave hands responded no, and he clarified -- "You know, lots of people using tools like Dropbox without any approvals or guidelines."  Every hand went up. Score one for the use of technology marketing labels that sound great to vendors and consultants.

That notwithstanding, the "Dropbox" phenomenon is a BIG issue for organizations.  We recently asked a group of end-user organizations for their perspectives, and the major findings follow:

  1. 38% of respondents say that 50% or more of their organization has a need to share files with someone outside of their organization. 
  2. 58% of respondents say they are using third-party cloud apps for sharing outside of the corporate network, with 49% saying they use FTP sites. 
  3. When asked about standards for cloud-based sharing, 35% say they have some level of sanctioned file-sharing standard in place. 
  4. Unsanctioned file sharing tools are in use by 65% of those polled.
  5. 21% of respondents say they have an information governance manager or director in place. IT is held responsible for ensuring proper use of tools, policies, and procedures for 45% of responding organizations.
  6. Lack of insight on what is being shared outside the company is a concern for 60% of organizations. Controlling who can share and data loss after termination of employment is of concern to 49% of organizations.
  7. Education is a key element in preventing unauthorized sharing for 65% of respondents. Monitoring of the user community is a practice for 46%. Integration/Interoperability
  8. Opportunity for integration is there for the 50% of organizations indicating they have no integration between their file sync and share tool and their core applications. A tightly programmed integration is in place for 11% while 16% say they use add-on products.
  9. The ability to easily revoke a user’s rights, especially once they have left the organization, is a top feature sought by 77% of respondents. The ability to gain insight and audit file-sharing activities is high on the list for 60%.
  10. Security is on the minds of 71% of respondents, indicating that the use of unique encryption keys is very important. Assurance that their information is siloed from other clients of a cloud provider is considered very important for 65% of respondents.

To respond to current customers, create new business opportunities and maintain an overall competitive advantage, organizations need secure, timely, and accurate access to key information. This requires a holistic approach to information and content management – developing and supporting an information ecosystem that offers an infrastructure for sharing, collaborating, and analyzing content in ways that enhance its value and maximize its use.

Here are some resources that may be of interest.  Check them out -- all free.

Here are 2 new Infographics:

Stop, Think, and Share -- an Employee Guide to Sharing Content

Download the

We've also released a White Paper, What's Happening With File Sync and Share?

Download Your White Paper


Read More

Topics: Hyland Software, sharepoint, efss, enterprise file sync and share, sharebase

Learn About Process Automation at Local Information@Work Seminars

Aug 31, 2016 8:24:23 PM by John Mancini

In today's business world, customers expect organizations to be able to adjust, respond, and deliver products and services effectively, efficiently -- and on their schedules.

Read More

Topics: business process, process improvement, automation

8 Things You Must Know to Automate Human Resource Processes

Aug 23, 2016 12:10:58 PM by John Mancini

It is the best of times and the worst of times for HR professionals.

Read More

Topics: document management, business process, bpm, human resources

Information Chaos Summer Catchup - 6 Tip Sheets and 28 "Must Knows"

Aug 19, 2016 10:23:32 AM by John Mancini

Digital Transformation Roundup -- 6 Information Management Tip Sheets and 28 "Must Knows" You Don't Want to Miss

In case you missed them while taking a few days off this summer, here are a few of my most popular tip sheets and posts from the summer. Check 'em out.

7 Tips to Create MORE Information Chaos

There are lots of ways to being to attack the challenge of information chaos.  But how might you inadvertently make things worse

Download Your Tipsheet!

6 Things You Need to Know About Emerging Markets and Information Management

Among both information management users and information management solution-providers, the digital disruption that is coming drives a number of opportunities and challenges.  On the user side, organizations must extend their content and information management capabilities into new markets, and understand how those markets are different from the traditional markets they serve, and think through how those different needs translate into different content management infrastructure requirements.  Similarly, content management solution providers have focused on established markets and economies. They will now face two pressures: 1) new “home-grown” content management competitors who really understand the unique issues of their home markets; and 2) pressures from their customer base to provide the tools they need to penetrate emerging market. 

Download Your Tipsheet!

3 Reasons Why Document Processing Should Matter to the C-Suite

Here’s the fundamental question for many organizations – When it comes to streamlined document processing, why bother? What business results can you expect if you go down this path?  Let’s take a look at intelligent document recognition and streamlined document processing through the prism of the 3 things that keep C-level executives up at night:  Cost, Compliance, and Customers.

Download Your Tipsheet!

4 Steps to Leverage What You Already Have and Know to Improve Customer Experiences

Digital Disruption. Digital Experiences. They are on the wish list for just about every C-level executive. But where do you start? How do you move from the hype to value? A good place to start is by leveraging the capabilities you likely already have – scanning, capture, and the digital mailroom – and extending them into the core processes that you use to run your business.

Download Your Tipsheet!

5 Faces of Information Chaos

For many years, I’ve watched people in organizations that I KNOW could benefit from content technologies politely listen to sales presentations, nod their heads and then back away from a decision.  I find this “reluctance to commit” mysterious, because most of the people that I’ve spoken with who have automated a previously paper-driven process swear by the results and wouldn’t return to life pre-content management for anything.  I’m convinced that this “reluctance to commit” is due to the fact that many on the sell-side of our industry (including AIIM at times, I’ll confess!) can’t resist talking about technology.  ECM! BPM! Taxonomies! Metadata! Capture!

Download Your Tipsheet!

3 Questions to Ask About Content Creation

Content is a valuable corporate asset, driven by value, created by many authors, and generated from many sources. Yet content creation is often taken for granted by business organizations as something that just happens as part of the daily business routine.

Download Your Tipsheet!


You might also be interested in these 6 blog posts...

8 Reminders About Why World Paper Free Day Matters

Digital Disruption and the Structure of Emerging Markets

7 Tips to Unstick Your SharePoint Implementation

Big Data, Content Analytics, Information Capture and the Hype Curve

Preparing for the Era of Intelligent Machines

What Part of Being Blockbustered Don't You Understand?  Digital Transformation In Action


In the Toronto, NY or DC metro areas?  We've got a process improvement seminar coming up in your neighborhood!  They're FREE.

Washington DC event -- October 4 at the National Press Club


New York event-- October 6 at the Manhattan Penthouse


Toronto event -- October 13 at the Allstream Centre

Read More

Topics: process management, capture, information chaos, digital transformation,

6 Things You Need to Know About Emerging Markets and Information Management

Aug 18, 2016 1:11:04 PM by John Mancini


Digital disruption is moving quickly past the surface level of disruption as technology innovation in the consumer realm gets incorporated into the very fabric of how business is done, creating radical disruption along the way.  All of this ultimately manifests itself in international trade, financial, and data flows and the impact these on the individual knowledge skills that workers need to have to survive and the organizational competencies in information management that companies and governments require to continue to be relevant and competitive.

I came across a great McKinsey study on this, Digital globalization: The new era of global flows which got me thinking about the six points below. 

6 Things You Need to Know About Emerging Markets and Information Management

  1. The global trade, services, and financials flows that have traditionally driven the world’s economy have stalled. 
  2. We are now in an era in which global data and information flows are the primary determinant of economic benefit.
  3. Digital disruption will be accelerated by the growing gaps between the world as it was and the world it is becoming.
  4. Emerging markets are where much of the growth in information management will occur in the next decade.
  5. Radical disruption and its impact on emerging markets is opening up a host of opportunities for new players.
  6. In order to capitalize on the opportunities arising in emerging markets, organization must look hard at their organizational structures and the information systems that support them – and that means content management

Download the full Tip Sheet for more information!

Download the Tipsheet!

 You might also be interested in this post:

Brexit, Presidential Campaign Follies, the Olympics and Disruption Déjà vu


Read More

Topics: data, content management, analytics, emerging markets

About AIIM

AIIM provides market research, expert advice, and skills development to an empowered community of leaders committed to information-driven innovation.

Subscribe to Email Updates

The Impact of SharePoint 2016