Per AIIM Survey, ECM Business Drivers Shift from Risk to Efficiency
John Mancini

By: John Mancini on April 19th, 2011

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Per AIIM Survey, ECM Business Drivers Shift from Risk to Efficiency

Enterprise Content Management (ECM)

What is the most significant business driver for ECM?

Per AIIM’s State of the ECM Industry 2011 Survey, improving efficiency is very much to the fore in the current economic climate, along with the optimization of business processes. Given the breadth of application of ECM, these improved efficiencies may arise from operations staff running document-centric processes, as well as from knowledge workers creating and sharing information.

When we group these drivers into the four “C”s of ECM – cost, compliance, customer service, and collaboration, we see that compliance continues to fall away from its peak in 2007, with collaboration rising quickly in the last year or so.

What is the most significant business driver for ECM?

 

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About John Mancini

John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics. He can be found on Twitter, LinkedIn and Facebook as jmancini77. Recent keynote topics include: The Stairway to Digital Transformation Navigating Disruptive Waters — 4 Things You Need to Know to Build Your Digital Transformation Strategy Getting Ahead of the Digital Transformation Curve Viewing Information Management Through a New Lens Digital Disruption: 6 Strategies to Avoid Being “Blockbustered” Specialties: Keynote speaker and writer on AI, RPA, intelligent Information Management, Intelligent Automation and Digital Transformation. Consensus-building with Boards to create strategic focus, action, and accountability. Extensive public speaking and public relations work Conversant and experienced in major technology issues and trends. Expert on inbound and content marketing, particularly in an association environment and on the Hubspot platform. John is a Phi Beta Kappa graduate of the College of William and Mary, and holds an M.A. in Public Policy from the Woodrow Wilson School at Princeton University.