AIIM - The Global Community of Information Professionals

Connecting the Dots Between Documents, Content, and Data

Mar 1, 2017 10:49:00 AM by John Mancini

Since the 1980s, relational databases have been used to store business information. They were a huge step forward over hierarchical databases, which organized data into rigid tree-like structures with connections between data elements defined by the links in the structures.

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Topics: data, content management, documents

Need a Content Management Quick Fix? Here's of 19 Them!

Feb 13, 2017 10:00:00 AM by John Mancini

In case you missed some of our new short-form "Tip Sheets," here's a full list. Happy reading!

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Topics: collabortion, data, enterprise content management, ecm, capture

6 Things You Need to Know About Emerging Markets and Information Management

Aug 18, 2016 1:11:04 PM by John Mancini


Digital disruption is moving quickly past the surface level of disruption as technology innovation in the consumer realm gets incorporated into the very fabric of how business is done, creating radical disruption along the way.  All of this ultimately manifests itself in international trade, financial, and data flows and the impact these on the individual knowledge skills that workers need to have to survive and the organizational competencies in information management that companies and governments require to continue to be relevant and competitive.

I came across a great McKinsey study on this, Digital globalization: The new era of global flows which got me thinking about the six points below. 

6 Things You Need to Know About Emerging Markets and Information Management

  1. The global trade, services, and financials flows that have traditionally driven the world’s economy have stalled. 
  2. We are now in an era in which global data and information flows are the primary determinant of economic benefit.
  3. Digital disruption will be accelerated by the growing gaps between the world as it was and the world it is becoming.
  4. Emerging markets are where much of the growth in information management will occur in the next decade.
  5. Radical disruption and its impact on emerging markets is opening up a host of opportunities for new players.
  6. In order to capitalize on the opportunities arising in emerging markets, organization must look hard at their organizational structures and the information systems that support them – and that means content management

Download the full Tip Sheet for more information!

Download the Tipsheet!

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Brexit, Presidential Campaign Follies, the Olympics and Disruption Déjà vu


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Topics: data, content management, analytics, emerging markets

Information Professionals -- What is YOUR take on the #Apple and #FBI #Encryption Controversy?

Feb 23, 2016 2:27:56 PM by John Mancini

Give us your thoughts on the Apple/FBI Encryption controversy.  

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Topics: isis, apple, data, privacy, security, fbi

The Full List - 6 Imperatives Facing Information Professionals

Mar 5, 2012 5:39:45 AM by John F. Mancini

A few readers requested that all of these be aggregated into a single post...So here they are! (Also, to get a copy of my new White Paper covering some of these issues in more detail, go to THIS LINK.)

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Topics: statistics, information management, cloud, governance, certified information professional, data, ecm, mobile, certification, big content, big data, social, trends

33 Fast Facts About the #ECM Industry

Apr 15, 2011 6:53:55 AM by John F. Mancini

We recently released our 2011 State of the ECM Industry Report, and I thought it timely to summarize the key findings in the report. 

Per AIIM's in-house analyst, Doug Miles, "Over the last few years, Enterprise Content Management has been one of the fastest growing areas of IT,outstripping traditional enterprise applications with its double-digit growth. Driven partly by the need to contain content chaos, but more positively, by the need to maximize employee productivity, improve knowledge sharing andreduce fixed costs, ECM has taken its place at the IT top-table, both as a concept and as a product."

Doug believes that organizations are struggling to achieve the vision of a single ECM system -- one that manages all types of content, across the whole enterprise. "The vision of 'a single source of information for all' can be achieved through many different strategies. It may involve linking repositories, integrating applications, and implementing search portals. For many organizations, SharePoint plays its part in this ECM infrastructure, but it is by no means an exclusive part. As we will see, industry-specific needs are an important factor in setting ECM requirements for a significant number of organizations, and may call into play vertical market specialists, robust repositories, best-of-breed integrations, open source components and SharePoint add-ons."

So without further ado, here are 33 things you need to know about the current state of the ECM/content management industry.  And as you look through them, remember that it is FREE (yes, as in we don't charge) to download the original 2011 State of the ECM Industry report.  Just do it. And also that you are free (with attribution - name of the report and a link) to use the data in your own presentations.
  1. Improving efficiency and optimizing processes are the key drivers for continued ECM investment across all sizes of organization. 
  2. Compliance is still a significant driver, especially in larger organizations, but has fallen from a peak in 2007.
  3. Improved collaboration is increasingly recognized as an important benefit of ECM. 
  4. Two-thirds of those without systems have concerns about information accuracy and accessibility, particularly with regard to emails. ECM systems improve confidence in the integrity and retrievability of electronic information by a factor of three. 
  5. 50% of all respondents describe their management of instant messages as “chaotic,” 31% feel the same about emails, and 28% for Office documents. “Content chaos” is by far the biggest trigger-factor for buying or replacing ECM systems.
  6. Although 39% are still filing important emails in personal Outlook folders, 18% now have automatic capture to document or records management systems, or dedicated email management systems, with 19% relying on manual indexing by staff. 
  7. 15% delete all emails over a certain age, whereas 16% keep them indefinitely. 27% have no policy.
  8. Within the AIIM community, 16% of respondents consider they have achieved an enterprise scale ECM capability, up from 12% in the 2010 survey. 29% are in the process of implementing one. 
  9. 72% of larger organizations have 3 or more ECM/DM/RM systems. 25% have 5 or more.
  10. Consolidation of existing systems into a single-vendor ECM suite is a preferred strategy for 42% of organizations surveyed, with 19% utilizing an existing suite and 23% buying a new suite. 29% have a chosen strategy to maintain and update departmental or dedicated systems.
  11. Amongst the largest organizations (over 5,000 employees), 4% are looking to a new single-vendor suite as their first content management project, compared to 16% of both small and mid-sized organizations. However, 15% of the largest organizations have no content management strategy in place. 
  12. Over 60% of organizations would look to their ECM system to provide management of physical (paper) records as well as long-term electronic records retention. 40% also look for compliance with ISO, DoD or MoReq standards - and not just in government organizations. 
  13. Case Management is important for 38%, and technical/large-format drawings for 33%. Overall, 30% cited a range of more specific requirements for their industry sector.  
  14. 18% of respondents chose an industry-specific vendor in order to achieve their particular requirements. For those who chose a generic ECM vendor or suite, 35% took careful account of the ability to meet their industry requirements. 
  15. 57% have some degree of local customization, and 27% have add-on products, or best-of-breed integrations. 
  16. 28% feel constrained by their ECM/workflow system when it comes to making process changes, and for 15% it has limited their ability to achieve an enterprise-wide solution. 60% feel that their industry-specific requirements may restrain their ability to use SaaS or Cloud solutions.
  17. Portalling is a popular option to provide employees across the enterprise with a single point of information access.
  18. 19% are using their main ECM suite as a portal to other repositories and 23% are using SharePoint as a portal.
  19. 28% are migrating content to a single ECM system.
  20. 68% of installed ECM systems have no browser or mobile access options. 
  21. 6% of organizations currently use Open Source ECM systems, and this is set to double in the next 2 years. In smaller organizations, 8% are using Open Source now and 13% have plans. 
  22. 32% of organizations use outsourcing for paper archives, but only 7% outsource their electronic document archive. 4% are using SaaS or Cloud for ECM or document management, and this is set to double in the next 12 months. 
  23. In particular, 6% are using internal corporate clouds, and less than 3% are using external public clouds. Use of outsourced corporate clouds is set to treble. 
  24. 53% of larger organizations are using social business or Enterprise 2.0 collaboration tools inside the organization, compared with 29% of smaller organizations.
  25. 55% have no policy on how long information stored on internal social business sites should be retained, and 32% have no acceptable-use policy for employees.
  26. 54% are using SharePoint tools for collaboration and social sites. Only 34% of users are using dedicated, paid-for products, or SharePoint add-ons. 
  27. Increased collaboration within and between teams is by far the largest benefit of social/collaboration tools. 
  28. 58% of surveyed organizations have now implemented SharePoint, compared to 45% in 2010 and 33% in 2009.
  29. This rises to 70% in the largest organizations. 6% are live on SharePoint 2010, with 27% in the process of upgrading. For 13%, the 2010 version is their first use of SharePoint.  
  30. 23% of SharePoint implementations can be considered as optimized and mature ECM systems. Governance is still a big issue for 40%, including 27% who have yet to commit to a full roll out. 12% of SharePoint users are not using it in an ECM or DM mode. 
  31. 49% have a defined strategy to integrate SharePoint with their existing ECM or DM systems, or even a new ECM system (6%). Only 4% are phasing out their existing systems in favor of SharePoint. 24% have yet to agree a strategy. 
  32. Implementing electronic records management and agreeing on a corporate taxonomy are the two highest ECM priorities, followed by integration of repositories. 
  33. Spending in most areas of ECM is set to increase once more in 2011, particularly for software licenses. Scanners and MFPs will hold their own. Outsourcing may fall slightly.
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Topics: statistics, oracle, E2.0, information management, compliance, IBM, erm, kofax, technology, data, content management, ecm, microsoft, sharepoint, Compliance and records management, aiim, emc, ediscovery, records management, IT, Hyland, trends, Industry statistics and research

17 Things You Should Know About Scanning and Capture

Dec 13, 2010 6:11:49 AM by John F. Mancini

The new AIIM Capture and Imaging Survey is out.

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Topics: statistics, information management, IBM, kofax, data, content management, ecm, asg, document management, sharepoint, Compliance and records management, aiim, emc, scanning, capture, trends, Captiva, Industry statistics and research

The Big Bang and Information Management

Jun 28, 2010 12:20:19 PM by John F. Mancini

First in a series of vignettes from a recent presentation I gave on the future of Information Management.

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Topics: statistics, information management, data, ecm, future, big bang, aiim, mancini, trends, Industry statistics and research

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