AIIM - The Global Community of Information Professionals

5 reasons we need a new approach to content management

Oct 19, 2017 2:04:08 PM by John Mancini

How did we get here, and where do we go now?

In the late 1990s, Enterprise Content Management became a mainstream technology (at least for large organizations) by first focusing on early adopters eager to automate high-value, mission-critical, and document-intensive processes critical to gaining competitive advantage. Organizations (and the suppliers who supported them) next applied ECM platforms to solving core back-office automation challenges – like accounts payable, invoice processing, contracts management, and HR administration. Over time, we began to think that ultimately, there would be a convergence in an organization around a single ECM platform.

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Topics: content management, ecm, content integration, content federation, systemware

The envelope please - Top 10 Blog Posts for September

Oct 2, 2017 5:24:39 PM by John Mancini

Here are the top 10 Digital Landfill blog posts for September (by views). Check them out!

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Topics: information management, content management, content, ecm

Guest post - 3 Reasons why Content Integration ought to be a priority

Sep 18, 2017 11:03:36 PM by Rikkert Engels

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Topics: content management, ecm, content integration

CIP Spotlight: Baba Majekodunmi on the Combined Power of the CIP and PMP

Aug 23, 2017 9:23:00 AM by Jesse Wilkins

As part of our Certified Information Professional Spotlight series, I chatted with Baba Majekodunmi, Business Analyst for Payment Products & Service at Pentagon Federal Credit Union, for his story on becoming a CIP.

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Topics: cip, information management, certified information professional, electronic records management, enterprise content management, ecm, project management

New Privacy and Data Protection Training from AIIM

Aug 18, 2017 9:17:00 AM by Jesse Wilkins

We have some really exciting news – we’ve partnered with the International Association of Privacy Professionals (IAPP) to offer 3 new ANSI-accredited certification training courses on privacy and data protection.

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Topics: cip, information governance, information management, certified information professional, enterprise content management, ecm, privacy

Identifying High-Value Documents

Aug 17, 2017 10:35:59 AM by Marko Sillanpää

 

Too often we look at documents as just pieces of paper or digital files that contain information. We often forget to consider the value of that document. Some documents are assigned value based on time to write (like a very large document) or potential fines if done wrong (like a regulatory or compliance document). But every document has some value.

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Topics: erm, ecm, document, information security

CIP Spotlight: Elizabeth Croom on eCourts and Getting Certified

Aug 17, 2017 10:23:00 AM by Jesse Wilkins

As part of our Certified Information Professional Spotlight series, I recently sat down with Elizabeth Croom, Assistant Legal Counsel for a state’s Administrative Office of the Courts. We chatted about why she chose to get certified and the best ways to prepare for the exam.

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Topics: cip, information management, erm, certified information professional, electronic records management, enterprise content management, ecm, Compliance and records management

4 Data Points that Should be on Every Insurance Executive’s Radar

Aug 17, 2017 10:00:00 AM by John Mancini

 

Solve your Talent Problems with Digital Labor & Content Services Solutions

Every industry is facing accelerating disruptive challenges, but perhaps none more so than the insurance industry, one of the original “crossing the chasm" industries for content management. Consider the following data points highlighting the need for a more innovative approach to digital labor and content services:

1) “According to a study by McKinsey and Co., 25% of the professionals in the insurance industry will retire by 2018, leaving an enormous talent and experience gap in an industry that is already experiencing a worker shortage.” Property Casualty 360.

Implication: Unless organizations can begin to access and interpret all of the "dark" data they have accumulated over the past three decades, they run the risk that a significant source of knowledge will exit the building when the baby boomers retire. The key to competitive advantage does not rest on simply hiring more workers, but on maximizing the productivity of existing workers through technology.

2) “Millennials will comprise more than one of three adult Americans by 2020 and 75 percent of the workforce by 2025.” Brookings Institution.

Implication: Technology expectations in the workplace are about to change dramatically. Organizations with business systems that resemble those that might be found in a computer museum will find themselves at a distinct competitive disadvantage when it comes to hiring the best talent.

3) 57% (of millennials) say it is important to work for a company that provides flexibility to work outside the office. 48% say it is important to work for a company that is “very innovative.” While Gen Z is only slightly more familiar with the insurance industry than millennials, more than 60% of Gen Z and millennial respondents feel unfamiliar with the industry. The Future of Insurance: Bye-Bye Boomers, Hello Digital Natives.

Implication: Inflexible systems that are not designed for a modern mobile workforce will further exacerbate the brain drain that will occur as the baby boomers leave the workforce.

4) Only 4% of Millennials consider insurance to be an attractive industry in which to work, with many describing the industry as “boring.” The Hartford’s 2015 Millennial Leadership Survey.

Implication: Insurance companies face a perfect storm in the future battle for talent due to:

  • Legacy systems that have not been updated and not taking advantage of the latest cloud and mobile technologies.
  • A continuing set of compliance and regulatory obligations that are more complicated than the average industry and are not going away.
  • An older workforce than average that will soon retire.
  • A generation of new employees that has a negative view of the insurance industry.

Based on these data points, it is clear that something needs to change.

However, according to PwC’s 2017 Top Issues report, “the industry’s traditional conservatism and the dizzying pace of technological change has made it difficult to change.”

This “traditional conservatism” is based, in part, on the fact that insurance companies do face more significant content management challenges than many other industries.

Insurance organizations must deal with the reality that business must be transacted at the convenience and location of the customers’ choice, in a digital manner that is secure, accessible, and defensible.

Regulatory compliance, customer responsiveness, and operational agility are key to maintaining and growing their customer base. It is also vital for insurers to establish and maintain a solid information ecosystem, based on a strong IG framework that meets or exceeds the regulatory and legal compliance requirements. Most importantly, all of this must be done within a business context of multiple and inconsistent content and process management systems, both “native-born” and acquired.

The solution to this complex set of challenges is not business as usual.

While there are many parts to the puzzle of attracting millennials to the insurance industry, one part of the puzzle is providing an innovative work environment, engaging technology, and pushing systems to address the emerging set of analytics and machine learning opportunities.

While it may seem daunting, attracting millennials is vital for the industry’s success. RhinoDox CEO, Justin Ullman, puts it this way, “Let’s assume that the insurance industry can truly embrace a culture of rapid innovation and attract the talent needed to drive that. While the work ethic of millennials is often questioned, most people can agree that they are innovative, entrepreneurial and purposeful. Put that mindset to work and ask for their best ideas, and there isn’t a better demographic to help a legacy industry like insurance. As long as the right tools, processes and mindsets are in place, improvement is sure to follow.”

The mission-critical nature of many legacy systems means you cannot just rip them out without unacceptable carnage. The key to this evolution is embracing low- and no-code process solutions, semantic enrichment, modern approaches to enterprise search, and more flexible document databases to extract greater value out of existing systems.

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You might be interested in one of my recent e-books -- From Documents to Content to Data.

PS. It's free.

Click to register for The AIIM Conference 2017

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Topics: data, semantic web, ecm, big data, data analytics

Understanding the key obstacles to your capture and workflow project – and how to overcome them

Aug 16, 2017 12:01:00 PM by John Mancini

In a recent AIIM survey, we asked organizations a simple question:

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Topics: content management, workflow, ecm, scanning, information capture, nuance

Shelly Island and 10 new content management resources

Aug 10, 2017 10:00:00 AM by John Mancini

I thought I would highlight some of new content assets that have crossed my desk -- some by me, some by others. They are all free. Pick the ones you want and knock yourself out! 

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Topics: content analytics, information governance, content management, ecm, cloud content management

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