AIIM - The Global Community of Information Professionals

The 32 Scariest Information Management Data Points! And Zombies!

Oct 27, 2016 8:42:54 PM by John Mancini

It's almost Halloween.  The time when scary things are on everyone's mind.  And now, presenting here for the first time...drawn from a variety of AIIM market research studies...

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Topics: information governance, content management, records management, trends, Industry statistics and research, information chaos

Information Chaos Summer Catchup - 6 Tip Sheets and 28 "Must Knows"

Aug 19, 2016 10:23:32 AM by John Mancini

Digital Transformation Roundup -- 6 Information Management Tip Sheets and 28 "Must Knows" You Don't Want to Miss

In case you missed them while taking a few days off this summer, here are a few of my most popular tip sheets and posts from the summer. Check 'em out.

7 Tips to Create MORE Information Chaos

There are lots of ways to being to attack the challenge of information chaos.  But how might you inadvertently make things worse

Download Your Tipsheet!

6 Things You Need to Know About Emerging Markets and Information Management

Among both information management users and information management solution-providers, the digital disruption that is coming drives a number of opportunities and challenges.  On the user side, organizations must extend their content and information management capabilities into new markets, and understand how those markets are different from the traditional markets they serve, and think through how those different needs translate into different content management infrastructure requirements.  Similarly, content management solution providers have focused on established markets and economies. They will now face two pressures: 1) new “home-grown” content management competitors who really understand the unique issues of their home markets; and 2) pressures from their customer base to provide the tools they need to penetrate emerging market. 

Download Your Tipsheet!

3 Reasons Why Document Processing Should Matter to the C-Suite

Here’s the fundamental question for many organizations – When it comes to streamlined document processing, why bother? What business results can you expect if you go down this path?  Let’s take a look at intelligent document recognition and streamlined document processing through the prism of the 3 things that keep C-level executives up at night:  Cost, Compliance, and Customers.

Download Your Tipsheet!

4 Steps to Leverage What You Already Have and Know to Improve Customer Experiences

Digital Disruption. Digital Experiences. They are on the wish list for just about every C-level executive. But where do you start? How do you move from the hype to value? A good place to start is by leveraging the capabilities you likely already have – scanning, capture, and the digital mailroom – and extending them into the core processes that you use to run your business.

Download Your Tipsheet!

5 Faces of Information Chaos

For many years, I’ve watched people in organizations that I KNOW could benefit from content technologies politely listen to sales presentations, nod their heads and then back away from a decision.  I find this “reluctance to commit” mysterious, because most of the people that I’ve spoken with who have automated a previously paper-driven process swear by the results and wouldn’t return to life pre-content management for anything.  I’m convinced that this “reluctance to commit” is due to the fact that many on the sell-side of our industry (including AIIM at times, I’ll confess!) can’t resist talking about technology.  ECM! BPM! Taxonomies! Metadata! Capture!

Download Your Tipsheet!

3 Questions to Ask About Content Creation

Content is a valuable corporate asset, driven by value, created by many authors, and generated from many sources. Yet content creation is often taken for granted by business organizations as something that just happens as part of the daily business routine.

Download Your Tipsheet!

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You might also be interested in these 6 blog posts...

8 Reminders About Why World Paper Free Day Matters

Digital Disruption and the Structure of Emerging Markets

7 Tips to Unstick Your SharePoint Implementation

Big Data, Content Analytics, Information Capture and the Hype Curve

Preparing for the Era of Intelligent Machines

What Part of Being Blockbustered Don't You Understand?  Digital Transformation In Action

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In the Toronto, NY or DC metro areas?  We've got a process improvement seminar coming up in your neighborhood!  They're FREE.

Washington DC event -- October 4 at the National Press Club

RSVP Now

New York event-- October 6 at the Manhattan Penthouse

CLICK HERE FOR MORE INFO

Toronto event -- October 13 at the Allstream Centre

CLICK HERE FOR MORE INFO
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Topics: process management, capture, information chaos, digital transformation,

7 Tips to Make Information Chaos Worse in Your Organization

Aug 16, 2016 8:42:29 AM by John Mancini

The possibilities for more information chaos surround us.  Content is proliferating at geometric rates, and organizations and the people who work in them are struggling with massive amounts of information overload.  The sheer volume of content and data entering our organizations is growing in complexity, volume, and variety.

That would all be complicated enough on its own.  But what are organizations doing – often with the best of intentions – to actually make things WORSE? 

Here are my top 7 tips to make things WORSE!  I've put together a free tip sheet with the details -- check it out, and feel free to spread it around if you choose -- just click the button.

How might you be creating MORE information chaos?  7 ways.

  1. Assume that your existing process platforms – like your ERP (Enterprise Resource Planning), Human Resource Information Systems or Accounts Payable system – can just handle everything.
  2. Assume your nephew can probably create the online forms you need because he is pretty good at technology.
  3. “Go paperless” by just using your copier to scan to a folder on a shared drive.
  4. Go cheap when it comes to getting outside expert help.
  5. Tackle ALL content and processes at once.
  6. Let IT handle this; business people don’t have time.
  7. Allow “the business” to buy lots and lots of unconnected single application SaaS solutions.

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In the Toronto, NY or DC metro areas?  We've got a process improvement seminar coming up in your neighborhood!  They're FREE.

Washington DC event -- October 4 at the National Press Club

CLICK HERE FOR MORE INFO

New York event-- October 6 at the Manhattan Penthouse

CLICK HERE FOR MORE INFO

Toronto event -- October 13 at the Allstream Centre

CLICK HERE FOR MORE INFO

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You might also be interested in...

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Topics: content management, document management, information chaos

Why Can't We Stop Talking About Technology?

Aug 9, 2016 8:56:36 AM by John Mancini

For many years, I’ve watched people in organizations that I KNOW could benefit from content technologies politely listen to sales presentations, nod their heads and then back away from a decision.

I find this “reluctance to commit” mysterious, because most of the people that I’ve spoken with who have automated a previously paper-driven process swear by the results and wouldn’t return to life pre-content management for anything.

I’m convinced that this “reluctance to commit” is due to the fact that many on the sell-side of our industry (including AIIM at times, I’ll confess!) can’t resist talking about technology. ECM! BPM! Taxonomies! Metadata! Capture!

So let’s forget about this “content management thing” for a moment and think about how bad, manual, and paper-clogged processes impact a few real people. I've put together a short tip sheet on the 5 Faces of Information Chaos.  It's just designed to spark some conversations among people who have never considered the potential impact of content technologies -- feel free to use however helpful.

Download the free Tip Sheet

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In the Toronto, NY or DC metro areas?  We've got a process improvement seminar coming up in your neighborhood!  They're FREE.

Washington DC event -- October 4 at the National Press Club

CLICK HERE FOR MORE INFO

New York event-- October 6 at the Manhattan Penthouse

CLICK HERE FOR MORE INFO

Toronto event -- October 13 at the Allstream Centre

CLICK HERE FOR MORE INFO

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You might also be interested in...

 
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Topics: content management, information chaos, infochaos

3 Quick Snapshots You Don't Want to Miss From #AIIM16

May 1, 2016 10:00:44 PM by John Mancini

There will be more follow-up re AIIM16 in the weeks ahead, but suffice it to say it was one incredible event.  800 people pasionate about helping their organizations turn information chaos into information opportunity.  On behalf of the staff, thanks so much to the speakers and attendees who made #AIIM16 a roaring success.

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Topics: information governance, information chaos, digital transformation,, aiim16

7 Things You Need to Know When Starting a Digital Transformation Initiative

Mar 23, 2016 10:34:39 PM by John Mancini

7 Tips for Creating a Transformation Strategy

#1 -- Know where the puck is going.

Danielle Galmore, Steelcase: “Technology moves faster than companies, as a rule. Be cognizant of what is happening and ready to adjust if new technology or new needs arise. Your first project may have to pivot if too much time has elapsed and relevancy is lowered.”

#2 – Think business, not fashion.

Paul Engel, VeBridge:  “Not every aspect of digital disruption impacts you or your business.  Spend your money strategically -- and surgically.  Don’t run after every new bright and shiny object out there just because others are doing so. Be thoughtful. Ask the question, ‘Can I leverage this to my company's advantage, or is this just a new bell or whistle?’”

#3 -- Have a Disruption war chest!

Ian Story, IBM: “If you don't have the financial strength to weather changes in your business, you need to start preparing now, while things are still good -- build that war chest or rainy day fund. What are you going to do when an upstart competitor comes in and steals half of your business overnight?"

#4 -- It's a journey, not a destination. 

Chris McLaughlin, EMC:  "True digital transformation is about instilling a digital mindset in your organization. A truly digital organization embraces change and recognizes that new technologies, new products and services, and new ways of servicing customers are simply opportunities: opportunities to differentiate, to take market share and to outperform competitors. 

#5 – Keep risk in perspective.

Neale Stidolph, Lockheed-Martin: "Chaos cannot be controlled, information wants to be free and people don't do what they are told. These are universal truths!  What we can do is explain to everyone that information has issues of sensitivity, risk, regulation and many other factors. We must all be thoughtful in our treatment of information. We cannot police this whole ecosystem but we can make people cautious and mindful about it.

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Get your free Transformation ebook NOW -- Click HERE.  21 Tips.

Digital Transformation in Action

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#6 – One size does not fit all.

Alan Pelz-Sharpe, Digital Clarity: “Just because technology X works well for Ford or GE does not mean it will work for you. Often times simple, stripped back technology will be a better fit for your needs that broad, complex and expensive technology 'suites.’” 

Rule #7 -- Per Yoda, "Do or do not, there is no try."

Andrea Chiappe, Systemware:  “Remember that in the end, the evolution of ECM isn’t about how we share information now. It’s about brokering that information in the future.  We have to reach outside our traditional information spheres, and re-evaluate our existing processes and solutions.  Hanging on to an aging, bandaged ECM solution can limit the future success of your business strategies. Sometimes we have to let go of our past experiences and embrace the future if we’re to fulfill our information destinies.”

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Topics: information chaos, digital transformation,, aiim16

Why Should You Care About Digital Transformation?  21 Tips to Guide Your Plan -- Free E-book

Mar 23, 2016 9:14:47 AM by John Mancini

Why Should You Care About Digital Transformation?

Consider the following:

“The speed of current breakthroughs has no historical precedent.”

            --Klaus Schwab, World Economic Forum, 2016

“For the first time in history, the world’s leading experts on accelerating technology are consistently finding themselves too conservative in their predictions…”

            --Steven Kotler

“Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate. Something interesting is happening.”

            --Tom Goodwin, Havas Media, in Techcruch

What the heck is going on and what does it have to do with Information Professionals?

Simply speaking, according to the World Economic Forum, we are on the cusp of the next industrial revolution, one that is combining digital and physical systems to create radically new value propositions – and in the process, disrupting many existing businesses. 

How effectively an organization manages and recombines its information assets to create value is at the center of this revolution.  Flexible, agile and responsive information flows are the central nervous system of the modern organization.  In many organizations, these systems are short-circuiting, and drifting into chaos, unable to keep up with the escalating demands created by consumerization, cloud and mobile, and the internet of things.

Central to addressing these challenges are two realizations:

1 -- Information is now your organization’s most important asset, and

2 -- You need the skills to manage it. 

Depending on your role in your organization, your Digital Transformation challenges will fall into one of the following categories:

Business Challenge

Who Should Care

AUTOMATION:  How do I deliver solutions more quickly using mobile-first and lo- and low-code approaches?

Line of business executives, web and mobile app developers, imaging and content specialists, business analysts, finance, HR, and operations executives, customer experience execs

SECURITY/GOVERNANCE:   How do I govern, value, manage, secure, optimize and protect my information assets, wherever they exist (cloud, on-premise, or some hybrid)?

Records managers, information architects, E-Discovery, IT legal professionals, digital archivists

ANALYTICS/INSIGHT: How do I digest massive amounts of new data, apply structure where it doesn’t exist, and use that structure to put data and content into action?

Marketers, line of business executives,  information and data scientists, knowledge managers, information curators, customer experience execs

I've put together some of the Digital Transformation insights from AIIM Board members and AIIM16 speakers into a new e-book -- it's FREE -- 21 Tips for Putting Digital Transformation into Action.

Here are my "tips" -- find out more in the free e-book -- (get it HERE).

Creating a Transformation Strategy

  1. Know where the puck is going.
  2. Think business, not fashion.
  3. Have a Disruption war chest!
  4. It's a journey, not a destination.
  5. Keep risk in perspective.
  6. One size does not fit all.
  7. Per Yoda, "Do or do not, there is no try."

Preparing for Action

  1. Not all customers will immediately love the idea of disruptive change.
  2. Disruption is not just an external customer affair; the way work itself is being done is being revolutionized.
  3. Find out what your people are REALLY doing BEFORE you try to change it.
  4. If you can't measure it - don't do it.
  5. Make digital transformation pay for itself.
  6. Plan that when you fail (and you will), you will fail fast!

 Implementing Your Transformation Plan

  1. Mom was right. Before you do anything, clean your room!
  2. A unified information strategy is not a luxury.
  3. Focus, focus, focus. And then focus some more.
  4. Remember that simple is hard.
  5. Find a trusted partner that will listen and is excited about your journey.
  6. Leverage the technology you already use.
  7. Think BIG, start small, grow steadily.
  8. The last rule – Oh yeah, after all this is AIIM. You didn’t think we would forget, did you? DO SOMETHING ABOUT THE PAPER!

Digital Transformation in Action

Not signed up for AIIM16?  What? Hurry because hotel block closes on Friday.

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Topics: information chaos, Digital business, digital transformation,

What does it mean to disrupt a disrupter? It means things are changing even more quickly than you think

Mar 22, 2016 8:00:00 AM by John Mancini

How do you disrupt a disrupter?

SlantNews and the Huffington Post.  It’s kind of a cool story.

Companies and organizations in every field face disruption from new entrants — competitors without the burden of legacy systems, who can move quickly and with agility, and can use new tools and public infrastructures to get to scale quickly. Technology is moving so quickly that a new generation of disruptors are emerging to rival the original disruptors.  

SlantNews used agile approaches to go from original idea to scale in less than six months, and in the process establish an innovative media value proposition for Millennials — and an alternative to the Huffington Post.

Company founder Amanda Gutterman will be one the speakers at AIIM16; you might want to check our her session.

Here are 8 articles I’ve written for SlantNews.  Take a look; they’re a bit more personal than my usual content management pontifications.

4 Reasons Someone Named Mancini Celebrates St. Patrick's Day

Why Harper Lee’s Legacy Is All About Context

5 Major Developments Affecting Your Personal Privacy

How I Learned To Stop Worrying And Love Snowmaggedon

These Three Easy Tips Will Help You Live A Paper-Free Life In 2016

Americans Must Choose Compassion Over Cynicism

Don't Fall For The Lies About Islam After Terror Attacks

How Artificial Intelligence Can Help You Sort Your Holiday Photos

BTW, I've got a new e-book - free - check it out - Digital Transformation in Action.

Digital Transformation in Action

What? You haven't made your plans for AIIM16?  Do it today!

Register Today

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Topics: information chaos, infochaos, disruption, aiim16

New #Facebook #Button Released -- #Content Confusion

Feb 26, 2016 9:21:05 AM by John Mancini

I have it on good authority (my own) that there is a new Facebook button.  The following have been deemed insufficient:

Introducing the Content Management Confusion button:

Not sure about how to deal with Content Chaos?  Under pressure to deliver solutions faster and faster?  Can't figure out how to protect your information assets no matter where they exist? Struggling to figure out what all that dark data means?

Come to AIIM16 and join 650 other fellow travellers.  April 26-28.  New Orleans.

Register Today

And now THE MOST IMPORTANT PART OF THIS POST!

Be creative, take a stab at your own content chaos/digital disruption/digital transformation Facebook button.  Send them to me at johnmancini <at> aiim.org and I'll publish them.

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You might be interested in this!

Worried About Becoming the Next #Blockbuster? - 10 More Rules to Deal with Digital Disruption

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Topics: content analytics, information chaos, infochaos, aiim16

Document Management, Version Control and the Art of the Industry Press Release

Feb 16, 2016 11:03:47 AM by John Mancini

Kudos to my friend Bob Zagami for bringing this to my attention from the editor of the RV Daily Report, Greg Gerber.

RV Daily Report changes press release publishing policy

Organizations constantly struggle with the question of not only the volume of content and documents they are managing, but amidst this chaos, they also wrestle with the question of "what is truth?"  Or in more practical terms, what is the "official" version, who has approved it, and how can we track the chain of custody and modifications throughout the life cycle of a document?

This clearly bubbles up when it comes to interactions with industry organizations, and the use of industry organizations for the timely release of industry information.  With all of the above tensions exacerbated by the addition of external players (like agencies) added to the release approval equation, industry organizations can be caught in the middle of all this.  I have to say we've seen the kind of dynamic that frustrates Mr. Garber pop up here are AIIM on occasion.  Plus, his post gave me a bit of a chuckle on an icy Washington morning.

My favorite quote in the article was this:

If RV Daily Report receives a press release from an official representative of the company or organization, or picks up a story from the firms’ social media accounts or the wire services, and it’s published in one of our newsletters, the story will NOT be removed.

The CEO can fall to the ground, flail his arms and legs, and hold his breath until his face turns blue, but it won’t matter.

Corporate attorneys can call me puffing their chests and beating them like Tarzan while threatening all types of hideous sanctions, but they’ll speak to the hand, as my teenage daughters use to say.

As a dad of daughters only and someone who grew up surrounded by females, I’ve endured more drama than any male should ever face in a lifetime. As a result, I’ve developed immunity to it.

Good for you, Mr. Gerber.

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Just a microcosm of the many content and information issues we'll be discussing at AIIM16 in New Orleans on April 26-28.  Join us.

Register Today

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Topics: content management, document management, information chaos

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