Going Paper Free in Government – Using Scanning Technology to Improve Services

A Free White Paper to Help You Improve Processes and Customer Services

Going Paper Free in Government – Using Scanning Technology to Improve Services

The local government office is currently going through a process improvement project, reducing the amount of paper they work with and speeding up the benefit claims process. While people claiming assistance are still currently required to provide original paper documents, these documents are now converted to an electronic format once their authenticity has been verified.

This case looks at the ways scanning technology can be used in such an everyday situation, to help improve processes and customer service.

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