Digital transformation means reworking business processes to take maximum advantage of data and digital content. Better, faster, and cheaper content management is one goal, but the real payoff is in automating routine tasks including customer interactions. More data and process improvement will, in turn, allow us to do more with our content, to reach new audiences and boost satisfaction and profitability, however you measure it. To get there you need AI -- algorithms, models, and measurement -- and you need to trust that what you've built will do the job reliably and correctly.
You manage a large facility with multiple buildings across the campus. Each building while somewhat unique, is equipped with plumbing, electrical, security, HVAC, and other elements that must be monitored, maintained and repaired at some point. Ideally, you would have an army of staff available to monitor and check everything constantly to provide feedback and predict what will happen before catastrophe strikes, but you don’t. This is where machine learning and industrial operations can play a significant role.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
My wife and I are big fans of the British Bake Off show – it’s called the Great British Baking Show in the US for Pillsbury copyright reasons.
I thought I would highlight some of new content assets that have crossed my desk -- some by me, some by others. They are all free. Pick the ones you want and knock yourself out!
Content analytics provides the “last mile” of insight, ultimately required for automating business processes and creating customer-centered journeys that go beyond conventional encounters.