As Jerry Garcia might say, “What a long strange trip it’s been.” Think about the incredible changes going on in the content management space:
Organizations have long struggled with the magic “triad” of people, processes and technology. This struggle has remained constant through multiple generations of technology – from paper to microfilm to imaging to document management to enterprise content management.
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How did we get here, and where do we go now? In the late 1990s, Enterprise Content Management became a mainstream technology (at least for large organizations) by first focusing on early adopters eager to automate high-value, mission-critical, and document-intensive processes critical to gaining competitive advantage. Organizations (and the suppliers who supported them) next applied ECM platforms to solving core back-office automation challenges – like accounts payable, invoice processing, contracts management, and HR administration. Over time, we began to think that ultimately, there would be a convergence in an organization around a single ECM platform.