At AIIM, we believe that every organization is on — or should be on — a Digital Transformation journey. How effectively you navigate this journey relies on how adept your organization is at combatting the rising tide of information chaos. This requires new strategies and skills that extend beyond traditional ECM. We call this modern approach Intelligent Information Management. The purpose of this journey, the reason for Digital Transformation, is a drive to understand, anticipate, and redefine internal and external customer experiences.
Ultimately, transforming customer experiences is more than conventional change. It is about doing things differently – and doing different things as well. And different not just for the sake of being different, but in support of the key strategic objectives facing every organization in the age of digital disruption.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.