Information Management Blog

The AIIM Blog

Join AIIM in conversations about ECM, InfoChaos, SharePoint and all things content.

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business process management  |  digital signature  |  digital transformation,  |  e-signatures  |  esignatures  |  intelligent information management

Creating Magic Moments for Your Customers with Intelligent Business Processes

Content, documents, and information are at the center of all organizations, of all sizes, and in all industries. But once your clients need to review, approve, sign a document, or receive some information— efficiency is key. That is when you need your organization and processes to shine. Allen Bonde, an analyst at Forrester, defines “The Magic Moment” as the moment of communication between your organization and your customer. At that moment, they are reminded of the power of story-telling, relationship-building, and creating lasting impressions. One of the most significant benefits of creating Magic Moments is the improvements companies see in their customer retention. The real question is, what can your organization do to achieve this Magic Moment? The easiest place to start is with your customer-facing business processes. Intelligent processes are key to creating a Magic Moment and that is where the digital transformation of your content and information can help.

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digital transformation,  |  e-signatures  |  electronic signatures

Identifying E-signature Requirements to Accelerate Digital Adoption and Meet Global Compliance

Eighteen years after US ESIGN Act and 21 years after the world’s first laws on electronic signatures went into force in Germany and Singapore the benefits of e-signatures are widely understood and many organizations rolled out e-signature to some extent. However, users are reporting mixed experience with some of these solutions: some are not providing a compelling user experience; some have not been designed to support omni-channel strategies; some have found a lack in workflow orchestration, deployment options, or integration capabilities; and some have found that the solutions were not designed to meet global compliance requirements. Today, many e-signature implementations are in a silo stage. In a recent AIIM webinar, Craig Le Clair, Forrester VP and Principle Analyst, and Florian Vondal, Allianz Solution Architect, took a closer look at the “esign of the times” and what must be considered when attempting to accelerate e-signature adoption enterprise-wide and meet global compliance. Some key take ways:

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

Blog Feature

digital signatures  |  e-signatures  |  electronic signatures

The good news and bad news about e-signatures

  First, the good news.  According to P&S Market Research, the global digital signature market is expected to increase to $3.3 billion by 2022, growing at a CAGR of 31.5%.  That’s billion with a B. The bad news is that despite the long-standing and well-documented benefits of digital signatures, many organizations are still lagging behind.  According to recent AIIM research, 65% of organizations say they are still signing on paper. 

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e-signatures  |  eIDAS

EU Regulation eIDAS: what it means for your business in Europe

Today the use of E-Signatures is an acceptable business practice that is admissible in times of litigation and audit. The key to success is to identify and understand regulations based on particular business processes for E-Signing. In Europe one regulation is changing the game.

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e-signatures  |  eIDAS

EU Regulation eIDAS: what it means for your business in Europe

Today the use of E-Signatures is an acceptable business practice that is admissible in times of litigation and audit. The key to success is to identify and understand regulations based on particular business processes for E-Signing. In Europe one regulation is changing the game.

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8 things  |  Compliance and records management  |  commerce  |  document management  |  e-signatures  |  ecm  |  electronic  |  paper  |  signature

8 Reasons to Abandon Paper Signatures Forever

Daniel O'Leary is the Vice President of Global Solutions for LincWare LLC , an electronic forms and document assembly company that specializes in replacing paper forms with dynamic, electronic forms that integrate with a wide variety of ECM systems. He is an AIIM Ambassador, and active member of the Los Angeles chapter. You can follow him on twitter at http://twitter.com/dankoleary.

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