Open Platforms: Perceptions and Realities What exactly does it mean to have an “open platform”? The perception is that an open platform has no restrictions or limitations; an open platform is agnostic. Yet reality is that there could be some limitations or restrictions. For example, there are ECM solutions that are built upon a proprietary database and are still considered to be “open”. The reason being they support a specific set of open standards for interoperability and integration. While the concept is sound, and many businesses look to a day where interoperability and integration across the enterprise is achieved, AIIM research finds that only 8% of organizations have accomplished this.
Digital transformation means reworking business processes to take maximum advantage of data and digital content. Better, faster, and cheaper content management is one goal, but the real payoff is in automating routine tasks including customer interactions. More data and process improvement will, in turn, allow us to do more with our content, to reach new audiences and boost satisfaction and profitability, however you measure it. To get there you need AI -- algorithms, models, and measurement -- and you need to trust that what you've built will do the job reliably and correctly.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
As part of our Certified Information Professional Spotlight series, I chatted with Baba Majekodunmi, Business Analyst for Payment Products & Service at Pentagon Federal Credit Union, for his story on becoming a CIP.
We have some really exciting news – we’ve partnered with the International Association of Privacy Professionals (IAPP) to offer 3 new ANSI-accredited certification training courses on privacy and data protection.
As part of our Certified Information Professional Spotlight series, I recently sat down with Elizabeth Croom, Assistant Legal Counsel for a state’s Administrative Office of the Courts. We chatted about why she chose to get certified and the best ways to prepare for the exam.