I've been working on a project over the past few weeks focused on the role that content plays in core business processes, specifically Human Resources (HR), Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP).
The best way to think about HR process automation is by thinking about it over the lifecycle of an employment relationship and the kinds of documents that are typical in each stage of the life cycle.
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Every day represents a new set of people-process-technology challenges for HR professionals. From the time a prospective employee first comes into contact with an organization to the time they leave or retire, HR professionals must deal with myriad of documents and processes that span the entire lifecycle of an employment relationship.
I had an interesting conversation with Michelle Sherman yesterday after publishing my post on Poking the Soft Underbelly of Social Media. She writes a very insightful blog for a law firm on social media issues -- Social Media Law Update -- particularly those related to e-discovery and retention.