In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. To achieve this, your data cannot be fragmented, redundant, obsolete, or inaccessible. Most organizations are currently dealing with more information than they can handle. This can be expensive as resources on storing, protecting, and securing information are costly. It’s important to understand what data you have, why you have it, and why you need it - it's then that your data can be leveraged as an asset. [FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience]
Are you counting down the days until The AIIM Conference 2019? Yeah, same here! But, I have a couple things that I think will help tide us over until the end of March when we all head to San Diego, CA.
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Recently AIIM released an industry watch report titled, The State of Information Management, Getting Ahead of the Digital Information Curve. In it, AIIM makes the case that every organization is on — or should be on — a Digital Transformation journey. At the heart of this transformation journey is the need to understand, anticipate and redefine internal and external customer experiences. This transformation depends on other important aspirations: business agility and innovation, operational excellence and automated compliance and information governance.
AIIM19 is only a short time away and information management professionals from around the world will converge in San Diego for three days of sessions, sharing and fun. But what can you expect this year? In this continuing series of AIIM19 session previews we get a taste of what’s to come. I spoke recently with Angela Watt about her session, co-hosted with Emily Speight, titled “Absolute Intelligence: Taking the Artificial out of AI,” and I asked her to briefly summarize the topics.
There are some important sessions planned for AIIM19 this year. Topics range from artificial intelligence to business process automation and data analytics and beyond. But none will be more informative than a session planned by David Jacopille from Massachusetts Financial Services titled “Bot Bootcamp: How to Manage Your Artificial Employees.” I spoke recently with David and asked him to give us a preview of what to expect.
We have a number of important sessions planned for the AIIM19 conference coming to San Diego on March 26-28. I spoke with Carah Koch, the Director of Enterprise Content Management for the Metropolitan Council of the Twin Cities, about her session IIM Project Management and Self-Preservation: Why Successful Projects Are Not About You, and asked her to give us a short preview of what to expect.