10 Tips for Transforming Your Content-Intensive Business Processes
John Mancini

By: John Mancini on March 11th, 2014

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10 Tips for Transforming Your Content-Intensive Business Processes

Business Process Management (BPM)

How do you transform your content-intensive business processes? Here's a 10-point action list:

  1. Question long-held assumptions that paper is essential in your business for legal compliance. Research others in your industry. Consult your auditors.

  2. Highlight the role that paper-free processes can play in your key business improvement initiatives.

  3. Audit those existing processes that utilize scanning and electronic workflows. Ensure that they are taking full advantage of the possibilities of OCR, data capture, and integration with core enterprise processes.

  4. Take a quick audit of where poor access to information is hurting the business - trapped on paper, spread over file shares, locked up in enterprise systems, or simply mobile-unfriendly. Use this to energize your content management project. The more content you can converge into a single, searchable, mobile-accessible system, the fewer other places you need to go to solve the problem.

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  5. Take stock of your current ECM and DM systems and consider migrating content and consolidating. Modern auto-classification and migration products can take much of the pain out of selecting which content to recover from legacy systems, re-aligning the metadata on the way.

  6. Physical signatures and legal admissibility are given as the biggest paper-free concerns amongst staff, with Legal Counsel, and to an extent Finance, being most resistant.

  7. A great place to start is with these processes: HR, accounts payable and customer correspondence

  8. Consider whether any of your current ECM systems are truly fit for purpose. If they are limited in core functional areas we, or are not well matched to your specific industry requirements or need massive customization, then consider consolidating around a new, better-suited system.

  9. Look to integrate the ECM system with your other key enterprise or line-of-business systems to provide a single sign-on access point, centralized records management, and process integration.

  10. If you are unsure of your expertise or need some external influence to kick-start paper-free processes, consult a document process outsourcer and tap into their experience in your industry.

 

Free Guide: How to Unclog Your Business By Automating Content-Intensive Processes

About John Mancini

John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics. He can be found on Twitter, LinkedIn and Facebook as jmancini77. Recent keynote topics include: The Stairway to Digital Transformation Navigating Disruptive Waters — 4 Things You Need to Know to Build Your Digital Transformation Strategy Getting Ahead of the Digital Transformation Curve Viewing Information Management Through a New Lens Digital Disruption: 6 Strategies to Avoid Being “Blockbustered” Specialties: Keynote speaker and writer on AI, RPA, intelligent Information Management, Intelligent Automation and Digital Transformation. Consensus-building with Boards to create strategic focus, action, and accountability. Extensive public speaking and public relations work Conversant and experienced in major technology issues and trends. Expert on inbound and content marketing, particularly in an association environment and on the Hubspot platform. John is a Phi Beta Kappa graduate of the College of William and Mary, and holds an M.A. in Public Policy from the Woodrow Wilson School at Princeton University.