AIIM - The Global Community of Information Professionals

What's in an Event Name? -- Reflections on Think2018

Mar 27, 2018 9:00:00 AM by John F. Mancini

I was invited to attend the IBM Think 2018 event last week in Las Vegas. There were so many interesting aspects of the event, but most notable to me as someone who has attended multiple versions of this event over the years under multiple names (multiple event names, not my aliases) were: 1) the sheer scale of the event; and 2) the convergence of content and data.

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Topics: information governance, IBM, content management, information chaos

An Exponential Moment and the Untapped Power of Incumbents

Mar 22, 2018 12:40:34 PM by John F. Mancini

I was reflecting a bit on some of the themes raised by Ginni Rometty, CEO of IBM, during her opening keynote at Think 2018 and their alignment with some of the concepts we at AIIM have been raising over the past year under the banner of Intelligent Information Management. I suppose it may seem a bit cheeky as the “Chief Evangelist of AIIM” to be commenting upon the comments of the “Chief Executive” of IBM, so for those who want to hear her thoughts without the benefit of my interpretation, the replay is HERE.

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Topics: @IBM_ECM, information governance, IBM, content management, digital disruption

5 Things You Need to Know About Mobile Content...

May 8, 2013 6:27:35 PM by John F. Mancini

A few data points to consider...

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Topics: iphone, @IBM_ECM, IBM, ecm, mobile, aiim

New #AIIM White Paper on #BigData -- Too Much Yin, Not Enough Yang

Feb 13, 2013 4:07:00 AM by John F. Mancini

There is a frenzy around big data today. But beneath the froth and the hype is this underlying and undeniable fact: big data will change the world. Companies – you – need to start looking beyond the hype and the technology to learn how you unlock your big data and put it to work for you.

AIIM’s work with the Executive Leadership Council is where you start. Key findings in this report include:

  • considering the BUSINESS side of the big data equation
  • teaming data scientists with information professionals
  • embracing a new way of working
  • striking the right balance between analysis and action for businesses
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Topics: IBM, technology, sas, emc, analytics, big data, bigdata

Check out our new "Social in the Flow" Infographic - The Key to Future of Social is Process Integration

Jan 28, 2013 3:30:17 AM by John F. Mancini

We've taken the highlights from our "Social in the Flow" Industry Watch and turned them into a killer infographic. Check it out, and feel free to socialize it.

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Topics: tibbr, clearvale, igloo, IBM, aiim, hype, social business, workshare, social, social meda, process

AIIM Study: Social Technology Business Benefit Hinges on Process Integration

Nov 27, 2012 4:12:52 AM by John F. Mancini

A new report from AIIM advises IT professionals, compliance teams, and records managers to embed internal and external social channels into their core processes for business benefit. In our latest Industry Watch report, “Social in the Flow – transforming processes and sharing knowledge,” we find that the majority of companies consider integration of social technologies with business processes to be important, although only 37 percent of respondents expect social to be integrated across the business within the next two years.

Organizations—especially regulatory and government agencies—are encouraged by AIIM to incorporate closer integration of social tools and techniques into the core business processes for project coordination, customer support and staff communication. One positive note, compared to past reports, is the number of organizations actively discouraging use of social technologies at work has dropped to 19 percent, although it remains at 44 percent for Government to Business (G2B) organizations. A quarter of all organizations surveyed have no official policy, and within the 50 percent who do actively encourage use of social tools at work, more than half have no guidelines on their acceptable business use. Sixty four percent provide no way for employees to integrate social technologies into their business processes.

Per AIIM's Doug Miles -- “When it comes to reaping the business benefits of social media, you need to think how it can help within a given business process.  Nearly half of organizations do not have any official strategies for social content creation and collaboration which represents missed opportunities for faster response and better knowledge-sharing in product development, recruitment, help desk, employee relations and project management.”

AIIM recommends information professionals help lead the way to the integration of social technologies while there is still time. Within two years, 81 percent of all organizations plan to have social tools and technologies in regular use across the business. Areas at the top of the priority list for integration include customer support (59 percent) and marketing (58 percent). The most popular internal social application is staff communication with more than half planning to implement a company notice board/forum in the next year. Other social integration priorities in the next year include collaborative document authoring (51 percent), event promotion (50 percent), brand management (49 percent) and customer feedback (44 percent).

Overall, the report concludes that social technology adoption within enterprises is strong, but the integration of social into business processes is still in its infancy. AIIM advises IT departments, legal and compliance teams and records managers to work with business management to:

  • Consider all internal and external social channels and don’t confine analysis to only marketing or corporate communications when defining social relevancy to the business.
  • Map out organizational responsibilities for social interaction.
  • Create guidelines and policies that tie the social workflow to business value and clearly state expected and acceptable contributions and ramifications of compliance.
  • Explore deeper integration of social technologies into enterprise processes from the perspective of potential business benefit, technical and cultural impact, scalability, cost of integration and time to deploy.

The full report, “Social in the Flow – transforming processes and sharing knowledge” can be downloaded from the AIIM website at The research was underwritten by BroadVision, Hype Innovation, IBM, Igloo Software, tibbr and Workshare.


About BroadVision, Inc.
Clearvale by BroadVision is the social network for business, where transparency and accountability mean real works gets done.  It enables businesses to connect and engage with employees, partners, and customers; share anytime, anywhere, and on any device; and track business processes, sources of knowledge, and network adoption.

About Hype Innovation
HYPE Innovation is a global leader in end-to-end Innovation Management software. HYPE’s powerful platform allows organizations to engage thousands of employees in idea generation and collaborative problem solving. Our client community includes global companies such as GE, P&G, Bombardier, Nokia-Siemens, Daimler, Airbus, General Mills, Saudi Aramco, Bechtel, and Deutsche

IBM Enterprise Content Management solutions enable the world’s top companies to make better decisions, faster. As a market leader in content, process and compliance software, IBM ECM delivers a broad set of mission-critical solutions that help solve today’s most difficult business challenges: managing unstructured content, optimizing business processes and helping satisfy complex compliance requirements through an integrated information infrastructure.

About Igloo Software 
Igloo is a modern intranet – delivered securely in the cloud. For growing organizations, it is the fastest way to enable communication and collaboration across borders and boundaries. That is why world-class companies, such as Harry Winston, Kimberly-Clark, Ipswitch and the ATP World Tour, choose Igloo. Learn more

About tibbr
tibbr connects people, applications and data in context and, in an entirely personal way. Launched in January 2011, tibbr brings together what matters–to individuals or groups–to get work done better, faster.  tibbr can be delivered on premise or in the cloud, getting all your employees started within days.

About Workshare Ltd
Workshare is a leading provider of secure enterprise collaboration applications that allows individuals to easily create, share and manage high-value content anywhere, on any device. More than 1.8 million professionals in 70 counties use Workshare’s award-winning desktop, mobile, tablet, and web applications.

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Topics: tibbr, igloo, broadvision, IBM, aiim, hype, social media, social business, workshare, social, bpm, process

What CEOs Should Know About #Microsoft #SharePoint

Jul 31, 2012 5:00:00 AM by John F. Mancini

We just publised a new Industry Watch Report titled, “The SharePoint Puzzle – Adding the missing pieces.” The study, based on the responses from 551 organizations, identified a lack of expertise, lack of strategic plans and resistance from users as the top three most prevalent business issues associated with SharePoint. But despite these concerns, most organizations are planning to increase or maintain the level of SharePoint spend on internal development, integration to other repositories, training, add-ons, hardware, services and licenses over the next 12 months.

Downloads are free and HERE.

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Topics: industry watch, opentext, axceler, igloosoftware, qorusDocs, knowledgelake, IBM, portal solutions, kofax, microsoft, sharepoint, aiim, adlib, emc

Big Data -- Does Size Really Matter?

Apr 16, 2012 4:13:00 AM by John F. Mancini

According to IDC, the amount of information in the Digital Universe will grow by a factor of 44 between now and the end of the decade.  Even more challenging, the number of containers or files will grow by a factor of 67. The subset of information that needs to be secured is growing almost twice as fast.  And the amount of UNPROTECTED yet sensitive data is growing even faster.

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Topics: governance, IBM, content management, ecm, aiim, big content, big data, Hadoop

Big Data and Big Content - just hype or a real opportunity?

Mar 15, 2012 5:02:48 PM by John F. Mancini

I've been thinking about the question of the relationship of content and unstructured information to the seemingly never-ending parade of articles about Big Data.  There is a certain element to this thinking that frankly is opportunistic, finding me thinking, "Hey, if EVERYONE is going to talk about Big Data, I want a piece of that." But there is also the stubborn reality that unstructured information is the red-headed stepchild of the Big Data equation - and the source of so much untapped value and intelligence in organizations. And our community - users, solution providers and consultants - knows something about this whole messy question of unstructured information.

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Topics: information certification, E2.0, IBM, certified information professional, cloudera, content, ecm, freeform dynamics, systems of engagement, systems of record, aiim, big data, bpm, Industry statistics and research

I want to wash this Big Data right out of my hair - But I can't - Big Data and the Academy Awards

Feb 24, 2012 12:31:37 PM by John F. Mancini

Big Data and the Academy Awards

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Topics: Annenberg, information management, War Horse, IBM, Hugo, LA Times, certification,, The Tree of Life, The Help, Midnight in Paris, big data, Extremely Loud & Incredibly Close, Moneyball,, Academy Awards, The Artist, The Descendants

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