AIIM - The Global Community of Information Professionals

Content Management - Why Can't We Stop Talking About Technology?

Aug 9, 2016 8:56:36 AM by John Mancini

For many years, I’ve watched people in organizations that I KNOW could benefit from content technologies politely listen to sales presentations, nod their heads and then back away from a decision.

I find this “reluctance to commit” mysterious, because most of the people that I’ve spoken with who have automated a previously paper-driven process swear by the results and wouldn’t return to life pre-content management for anything.

I’m convinced that this “reluctance to commit” is due to the fact that many on the sell-side of our industry (including AIIM at times, I’ll confess!) can’t resist talking about technology. ECM! BPM! Taxonomies! Metadata! Capture!

So let’s forget about this “content management thing” for a moment and think about how bad, manual, and paper-clogged processes impact a few real people. I've put together a short tip sheet on the 5 Faces of Information Chaos.  It's just designed to spark some conversations among people who have never considered the potential impact of content technologies -- feel free to use however helpful.

Download the free Tip Sheet


In the Toronto, NY or DC metro areas?  We've got a process improvement seminar coming up in your neighborhood!  They're FREE.

Washington DC event -- October 4 at the National Press Club


New York event-- October 6 at the Manhattan Penthouse


Toronto event -- October 13 at the Allstream Centre



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Topics: infochaos, information chaos, content management

How to Disrupt the Digital Disruptors

Mar 22, 2016 8:00:00 AM by John Mancini

How do you disrupt a disrupter?

SlantNews and the Huffington Post.  It’s kind of a cool story.

Companies and organizations in every field face disruption from new entrants — competitors without the burden of legacy systems, who can move quickly and with agility, and can use new tools and public infrastructures to get to scale quickly. Technology is moving so quickly that a new generation of disruptors are emerging to rival the original disruptors.  

SlantNews used agile approaches to go from original idea to scale in less than six months, and in the process establish an innovative media value proposition for Millennials — and an alternative to the Huffington Post.

Company founder Amanda Gutterman will be one the speakers at AIIM16; you might want to check our her session.

Here are 8 articles I’ve written for SlantNews.  Take a look; they’re a bit more personal than my usual content management pontifications.

4 Reasons Someone Named Mancini Celebrates St. Patrick's Day

Why Harper Lee’s Legacy Is All About Context

5 Major Developments Affecting Your Personal Privacy

How I Learned To Stop Worrying And Love Snowmaggedon

These Three Easy Tips Will Help You Live A Paper-Free Life In 2016

Americans Must Choose Compassion Over Cynicism

Don't Fall For The Lies About Islam After Terror Attacks

How Artificial Intelligence Can Help You Sort Your Holiday Photos

BTW, I've got a new e-book - free - check it out - Digital Transformation in Action.

Digital Transformation in Action

What? You haven't made your plans for AIIM16?  Do it today!

Register Today

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Topics: information chaos, infochaos, disruption, aiim16

New #Facebook #Button Released -- #Content Confusion

Feb 26, 2016 9:21:05 AM by John Mancini

I have it on good authority (my own) that there is a new Facebook button.  The following have been deemed insufficient:

Introducing the Content Management Confusion button:

Not sure about how to deal with Content Chaos?  Under pressure to deliver solutions faster and faster?  Can't figure out how to protect your information assets no matter where they exist? Struggling to figure out what all that dark data means?

Come to AIIM16 and join 650 other fellow travellers.  April 26-28.  New Orleans.

Register Today


Be creative, take a stab at your own content chaos/digital disruption/digital transformation Facebook button.  Send them to me at johnmancini <at> and I'll publish them.


You might be interested in this!

Worried About Becoming the Next #Blockbuster? - 10 More Rules to Deal with Digital Disruption

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Topics: content analytics, information chaos, infochaos, aiim16

5 Disruptive Books You Should Read -- and then come meet the authors at #AIIM15

Feb 24, 2015 5:45:00 PM by John Mancini

5 Great Reads to Challenge Your Assumptions

Here are 5 great books to help create a framework to understand the disruptive times that are ahead. As consumerization, mobile and cloud, and the Internet of Things sweep through our organizations over the next few years, some organizations will be prepared, agile, and thrive, and others will be left in the dust by competitors they never event imagined. 

The authors of these books will all also be speaking at AIIM15.  Here’s the official #AIIM15 must-read list:

The Engaged Leader: A Strategy for Your Digital Transformation
by Charlene Li

Technology has revolutionized the very idea and nature of relationships between leaders and their followers. The Engaged Leader is meant as a guide for business leaders needing to adapt to the demands, and opportunities of digital leadership.

The Engaged Leader addresses why leaders need to master a new way of developing relationships, which begins by stepping out of traditional hierarchies; how to listen at scale, share to shape, and engage to transform; the art of making this transformative mind shift; and the science of applying the right tools to meet your strategic goals.

About the Author
Charlene Li is CEO and Principal Analyst at Altimeter Group, and author of The New York Times bestseller Open Leadership and coauthor of the critically acclaimed, bestselling book Groundswell. She is one of the foremost experts on social media, and a consultant and independent thought leader on leadership, strategy, social technologies, interactive media, and marketing. Formerly, Charlene was vice president and principal analyst at Forrester Research.

See Charlene’s keynote address at AIIM15.

The Gen Z Effect: The Six Forces Shaping the Future of Business
by Thomas Koulopoulos and Dan Keldsen

One of the most profound changes in business and society is the emergence of the post-Millennial generation, Gen Z. While every new generation has faced its share of disruption in technology, economics, politics and society, no other generation in the history of mankind has had the ability to connect every human being on the planet to each other and in the process to provide the opportunity for each person to be fully educated, socially and economically engaged.

In The Gen Z Effect, the Tom and Dan explore what this might mean for business, markets, and educational institutions in the future.

About the Author
Tom Koulopoulos is the author of nine books and founder of Delphi Group, a 20-year-old Boston-based think tank, which was named one of the fastest growing private companies in the US by Inc. Magazine. Named one of the industry’s most influential consultants by InformationWeek magazine, his articles and market insights appear frequently in national and international print and broadcast media such as BusinessWeek, the Wall Street Journal, Forbes, The Economist, CNBC, CNN and NPR. Geoff James of CBS Interactive Media called Tom “one of the truly deep thinkers in the arena of technology and culture.”

See Tom’s keynote address at AIIM15.

Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities
by Sarah Robinson

Fierce Loyalty is a practical guide with actionable tips for understanding, building and fostering a fiercely loyal community of clients, customers and raving fans. Doing so is critical for success in today's turbulent marketplace. Sarah lays out a clear model that any organization of any size can follow. She helps you break down the process and gives you clear, specific steps for creating and maintaining a fiercely loyal, wildly successful community and put it squarely in the center of your business plan.

About the Author
Sarah Robinson is a business strategist advising international clients on how to build thriving, successful communities and set their companies apart from the pack. She is a regular guest expert at MSNBC and is ranked by both Forbes and Dun and Bradstreet as a top Twitter expert on entrepreneurship and small business. Sarah has also been a featured business expert at,,, The DEX Entrepreneur’s Summit, LOHAS, Social Media Marketing World and The National Press Club.

See Sarah speak at AIIM15.

Data Crush
by Chris Surdak

The Internet used to be a tool for telling your customers about your business. Now its real value lies in what it tells you about them. Every move your customers make online can be tracked, catalogued, and analyzed to better understand their preferences and predict their future behavior. And with mobile technology like smartphones, customers are online almost every second of every day. The companies that succeed going forward will be those that learn to leverage this torrent of information-without being drowned by it. Data Crush examines the forces behind the explosive growth in data and reveals how the most innovative companies are responding to this challenge. [I wrote the forward to this one!]

About the Author
Christopher Surdak is an information technology expert with over 20 years of experience. He has held roles with companies such as HP, Accenture, Siemens and Citibank. He began his career with Lockheed Martin as a rocket scientist.

See Chris speak at AIIM15.

Managing Chaos: Digital Governance by Design
by Lisa Welchman

Few organizations realize a return on their digital investment. They re distracted by political infighting and technology-first solutions. To reach the next level, organizations must realign their assets people, content, and technology by practicing the discipline of digital governance. Managing Chaos inspires new and necessary conversations about digital governance and its transformative power to support creativity, real collaboration, digital quality, and online growth.

About the Author
Lisa Welchman is a leading authority on digital governance. Her core strength is helping to resolve differences of opinion among digital stakeholders and maturing digital operations. She works closely with organizations to understand why there are challenges around managing the organization’s digital presence and then works collaboratively with her clients to create solutions to resolve those challenges.

See Lisa speak at AIIM15.

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Topics: ecm, infochaos, aiim15

Case management, Customer experience management, or Moving Beyond the Call Center from Hell

Feb 6, 2015 2:36:00 PM by John Mancini

Moving Beyond the Call Center from Hell

There is a critical need to rethink how we engage with customers. Most organizations have a thin veneer of social engagement -- a twitter account, or a Facebook site, or a mobile app.

The challenge moving forward is that most of these systems are basically a veneer, unconnected with core back-end business processes. Everyone has experienced the Call Center from hell, where you wait in a long queue for a real person, only to have to constantly restate information to all of the various people with whom you speak. 

Organizations have long had a challenge with building a 360-degree view of the customer. In an era of radical transformation, this problem is getting more pronounced -- except now, the customer has social power to immediately tell the world when they've had a bad experience with your business.  Some call getting your arms around this Case Management (often those with a document perspective, some call it Customer Experience Management (often those with a WCM perspective), but at the core of both is aligning people with processes and information.  (See my earlier 2015 prediction post, 2015 Prediction No. 6 -- Case Management Lights Up (Or A Rose By Any Other Name?)

Think about these data points:

1 -- 54% of organizations are finding the rapid convergence of collaboration and social tools to be very confusing.

2 -- 65% of organizations as say that their employees struggle to access internal information from mobile devices.

3 -- 50% of organizations believe that they have shortfalls in technical support for internal collaboration.

4 -- 42% of organizations struggle with rationalizing the many ways customers engage with them and connecting these inputs to key business systems.

Your back-end business processes are now exposed, warts and all.  Get serious about customer experience management at AIIM15.

Check out our e-book with predictions from Brian Solis, Tom Koulopoulos, Chris Surdak, and others:

Download the free AIIM15 ebook.

Check out -- 23 Things I Wish I Knew BEFORE My First ECM/Content Management Project.

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Topics: ecm, infochaos

3 Reasons You Need to Get Serious About Information Governance and Information Risk

Feb 2, 2015 5:30:25 PM by John Mancini

3 Reasons You Need to Get Serious About Information Governance and Information Risk

Why does simply accumulating too much information generate RISK for your organization?

1 -- Expanding Legal Requirements -- In 2006, the Federal Rules of Civil Procedure were changed to make it clear that in legal proceedings and during discovery, electronic information needed to be managed with the same kind of discipline as paper-based information. This includes formal records like contracts as well as informal communications like emails and instant messages.  These requirements have gotten more aggressive since then.

Image source:

2 -- Expanding and Often Conflicting Compliance Requirements -- In addition, most companies also face industry specific laws and compliance requirements tied to how they manage information.  These kinds of unique rules exist for just about every industry. These rules also vary by country, adding to the complexity for any organization that operates at scale.

3 -- Expanding Information Security Challenges -- The list of front-page security breaches and information management disasters gets longer by the day -- think about the IRS email scandal and Target, Home Depot and Sony hacks, to name a few.  These problems are not just embarrassing; they directly impact credibility, trust, and value.


Hundreds of organizations will be comparing experiences on how they address these challenges at AIIM15.  Join us and benchmark your information risk and build a strategy to address it.  He's a preview ebook (for everyone, not just if you're coming, although I wish you would) -- check it out...

Download the free AIIM15 ebook.

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Topics: information governance, erm, records management, infochaos

New #InfoChaos #Infographic released

Apr 7, 2014 2:02:00 PM by John Mancini

We've released a new infographic that summarizes some of the key information management issues facing organizations in the years ahead.  For a copy -- please feel free to reuse -- go HERE.

For a copy of the #InfoChaos white paper...

Download Your #InfoChaos e-book


Click here to view the infographic full-size.

Share this Image On Your Site

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Topics: ecm, infochaos

Can you identify these industry leaders from #AIIM14 (and thanks for hosting, IBM)

Apr 7, 2014 12:53:00 PM by John Mancini

Many thanks to IBM for a fun booth idea during #AIIM14.  Caricatures were done on an iPAD.  Know anyone? Here's a link to the full set.  I'm 2nd row, 1st on the left if it's not immediately obvious!  (More info on IBM ECM HERE.)

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Topics: ecm, infochaos

On the #AIIM14 #InfoChaos Hot Seat -- Darrell Mervau, CEO of FileTrail

Jan 31, 2014 4:08:00 PM by John Mancini

As we start to think about #AIIM14, I thought I would ask a number of our sponsors a few identical questions and put them on a bit of a hot seat with regards to how they see the future -- and let attendees start thinking about your own questions to ask them in Orlando.  Here are the three questions I'll ask:

  1. What are the three most important business problems related to Information Chaos facing YOUR customers?
  2. What do you see as the three most important trends related to Information Chaos facing organizations over the next 18-24 months?  What will be different in our industry two years from now?
  3. What are the three most important things attendees should know about your company?

So here goes short interview #1, with Darrell Mervau, CEO of FileTrail.

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Topics: infochaos

Sergeant Pepper (It was 20 years ago today...) and Content Management

Jan 13, 2014 7:20:00 PM by John F. Mancini

20 Years Ago Today in Content Management/#ECM

From the AIIM Strategic Plan, 1993.

A few more predictions of interest HERE.

Interested in the future rather than the past?  Don't miss #AIIM14, April 1-3 in Orlando.  Sign up before it sells 


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Topics: aiim14, ecm, information chaos, infochaos

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