AIIM Roadshow Magical Mystery Paper and Process tour -- Toronto version
147 total attendees, including 100 people from 68 different user organizations, at least half of whom have no existing ECM solution, and are looking for help and advice. Seems like some business to be done here -- and a market in need of greater education.
We took a few moments for a group shot of some of the AIIM Professional Members in the crowd, using the now popular "AIIM Boxes" t--shirt. An impressive group.
Many thanks also to the local First Canadian chapter Board. An awesome group of volunteer leaders, committed to help bridge the gap between theory and practice in the content management space. Their LinkedIn page is HERE; get involved with these guys -- you'll have fun and learn a lot about content management.
Full set of pics from the day are here for those who have ever wondered what exactly goes on at an AIIM roadshow -- https://www.flickr.com/photos/aiim/sets/72157659020147486/.
Some of the my favorite slides from the presentations...
Here's one from 4Point (talking about extended Adobe solutions). The core of the presentation focused on thinking through extending systems of record into systems of engagement, with particular emphasis on the critical role played by forms. They gave away the first drone at an AIIM event; I have to admit I was tempted to put my own card in the bowl under an alias. I liked this slide because it was a nice graphic of one of our own AIIM Industry Watch reports -- on mobile and the cloud.
ASG -- aka Mobius -- discussed the challenging question of bridging back end data systems (often in ERP systems) with front end customer and employee facing systems. One good exampleof this challenge is the work they've done with the Duke University Health System.
Pam Doyle from Fujitsu -- the education sponsor for the series -- discussed the need to move beyond definitions of "information governance" that are solely extensions of records management. I like this broader definition of information governance.
TAB Records Management featured a powerpoint-less presentation, and urged attendees to be much more aggressive and proscriptive in eliminating paper from their business processes.
Lexmark (aka Kofax -- can't quite get used to the green font yet!) described the First Mile of customer engagement and the need to link this first mile to back end systems of record. I especially liked their review of the current state of the mortgage application process, a process in need of radical definition if there ever was one.
Lastly, Andrea Chiappe from Systemware about about "ECM-Individualized," a concept I rather like. They also gave away TWO Apple iWatches, which was quite cool. Here's some good advice from Andrea for when you are contemplating the cloud.
Many thanks to ALL the attendees, but especially those from the end-user organizations in attendance -- many organizations sent multiple people -- who are just beginning their process transformation journey -- or are rethinking some of their past assumptions. Thanks so much. We also had adhoc attendee-organized roundtables on health care, non-profit/SME challenges, and the information management challenges posed by mergers and acquisitions.
By show of hands at the event, at least HALF have NO ACTIVE ECM IMPLEMENTATION. Another datapoint reinforcing a contention I often make that this is a mature technology, but an immature market -- especially among small and mid-sized organizations.
Apotex Inc. - ArcelorMittal Dofasco - Association of Community Legal Clinics of Ontario - Aviva Canada - BMO Financial Group - Board of Governors of Exhibition Place - Cancer Care Ontario - Cassels Brock and Blackwell LLP – CBC – CFIB - Chartered Professional Accountants of Ontario - Citco Bank N.V. - City Of Brampton - City of Toronto - Community and Social Services - Copernicus Educational Products - CPA Ontario - eHealth Ontario - Entertainment One - Farm Mutual Reinsurance Plan Inc. - Financier Banque Nationale – GlaxoSmithKline - Government of Ontario - Government of Canada - Greater Toronto Airports Authority (GTAA) – IESO - Kinross Gold Corporation - Manulife Financial - March of Dimes Canada – MCSS – Metrolinx - Ministry of Aboriginal Affairs - Ministry of Community and Social Services - Ministry of Government and Consumer Services - Ministry of Natural Resources and Forestry - Ministry of Community & Social Services - Mutual Fund Dealers Association of Canada - Northbridge Financial Corporation - Office of the Superintendent of Financial Institutions - Ontario College of Teachers - Ontario College of Trades - Ontario Financing Authority - Ontario Government – Ontario - Municipal Employees Retirement System - Ontario Power Generation - Ontario Public Service - Ontario Securities Commission - Ontario Shared Services - Osgoode Hall Law School - Oxford Properties Group - PACE Independent Living - Pembina Institute - Province of Ontario - Public Works and Government Services Canada - Region of Peel - Rogers Company – Scotiabank - Société de Transport de Montr̩eal - The Nature Conservancy of Canada - Toronto Transit Commission - Towers Watson - Town of Newmarket - Town of Richmond Hill - Township of King – UBS - Ville de Beloeil - Williams Lea (Baker & McKenzie LLP) - Workplace Safety & Insurance Board (WSIB) of Ontario
There are still some upcoming cities in the tour. Join the fun.Anaheim -- Chicago -- Houston -- Minneapolis -- New York -- San Francisco -- Washington
Twitter contacts for above mentions -- @jmancini77 @AIIM1Canadian @LexmarkSW @TABOnRecord @FujitsuAmerica @Systemware @ASGSoftware @4Point_