How to Improve a Business Process - Lessons I Learned from My Cat

What can cats teach us about Business Process Improvement?

Process improvement is a way of life. In order to remain viable, organizations have to be continuously improving to provide a better experience to their customers. When organizations do not improve, they become stagnant and are less competitive in their market.

But, how do you improve a business process? 

In this ebook, we take a light-hearted yet educational look at Business Process Improvement as it relates to a business/customer relationship through the lens of a cat and its owner. You'll learn:

• How to identify a process to change.
• What questions to ask.
• Streamlining vs. Reengineering
• Continuous Process Improvement