Process Automation Success Stories:
From Passivity and Reactivity to Agility and Responsiveness

Join us for this informative Virtual Event on
Wednesday, July 22, 2020
11:00am-3pm EDT (UTC -4)

10 am CST; 9 am MST; 8 am PST
4 pm BST (UTC+1); 5 pm CEST (UTC +2)

*If you're unable to attend the live event, register and we will send you the replay shortly after the virtual event ends*


As supply chains and "normal" processes are being disrupted, ALL businesses are looking for ways to pivot quickly. Showing empathy and filling unmet needs are the key characteristics that are endearing customers to organizations and establishing new brand loyalty. It's all about providing value and convenience. No wonder 55% of AIIM members plan to leverage process automation capabilities to provide for their customers in this way.

Unfortunately, the volume, velocity, and variety of information that most organizations need to manage, store, and protect now exceed their ability even marginally to keep pace. This rising tide of information chaos and confusion imperils the process automation journeys of many organizations. To better understand these complexities and what is keeping organizations from moving forward with process automation initiatives, we have assembled an exciting lineup of speakers to share their stories.

We invite you to learn how these leading companies are maximizing their investments in Business Process Management, Robotic Process Automation, and Case Management to digitize their core processes and improve their customer-facing operations. Find out about new process tools that can be delivered with the simplicity of an app, but within a framework that allows the business to remain in control.

 

This Virtual Event is approved for 3.5 hours of CIP Maintenance Credits.

 

 

Our Event Speakers

Craine-Kevin

Host:  Kevin Craine, MBA

Content Strategist,
Host & Producer AIIM On Air Podcast

AIIM

Winton-Peggy-AIIM

Keynote: Peggy Winton, CIP

President & CEO

AIIM

Blanchard-Olivier

Olivier Blanchard
Senior Analyst + Research Director

Futurum Research

Fresneda-Bob-headshot


Bob Fresneda

CEO, US Operations

TCG Process

 

Heffner-Mike-Appian-Headshot

Michael Heffner

Vice President,

Global Industry Leads

Appian

joe-labbe-Knowledgelake-Headshot

Joe Labbe

VP Business Development

KnowledgeLake 


 Parapadakis-George-Headshot

George Parapadakis, CIP

AIIM Fellow & Director, Business Solutions Strategy
Alfresco


Pietrzak-Steve-headshot

Steve Pietrzak, CPA

Business Development

Executive

Miria System


 Kim Thompson-Bizagi-Headshot

Kim Thompson

Vice President of Sales
Public Sector

Bizagi Corp.


Jan-Tran-Headshot

Jane Tran

Head of Solutions

Unqork


Wille-Kai

Kai Wille

Director of Strategic Alliances

Foxit Software


 

 

Agenda


Process Automation Success Stories: Keynote

Peggy Winton
President, AIIM

 

Join AIIM President, Peggy Winton, as she shares the latest AIIM research on how organizations are leveraging process automation capabilities to better serve their customers and strengthen brand loyalty. As "normal" processes are being disrupted, all businesses are looking for ways to pivot quickly and fulfill unmet needs. It's all about providing value.

RPA – What It Is and Common Document Processing Patterns

Joe Labbe
VP Business Development
KnowledgeLake 

RPA (robotic process automation) is a powerful automation and integration technology on its own. However, when combined with intelligent document processing, the productivity and compliance gains are astounding. Join this session to learn what RPA is, what it can integrate, and the magic that happens when applied to document processing. We’ll also highlight the five most common RPA/document processing patterns.

Use Your People and Our Bots to Automate Manual Business Processes in a Unified Capture, Process, and Compliance Platform

Bob Fresneda
CEO, US Operations
TCG Process

Automation technologies have come a long way. Some companies have cobbled together various products over the years. In order to be agile and responsive to the market, customers want a modern, unified platform utilizing AI, bots, capture, and workflow technologies for your most complex processes. Join this session to learn how this new modern platform’s no-code/ low-code approach helps organizations increase efficiencies for the business unit and lower support costs for the IT department. Automating processes in AP, AR, HR, Customer Onboarding, Credit Applications, Claims Processing, and more in a variety of industries like Banking/Finance, Insurance, Healthcare, and Government has never been easier.

The Hyperautomation Revolution

Kim Thompson
Vice President of Sales
Public Sector
Bizagi Corp.

Hyperautomation is here. Hyperautomation is the unified application of advanced technologies like Digital and Robotic Process Automation, Artificial Intelligence, Machine Learning, and Process Mining, and it is changing how organizations digitally transform their business. Seeking to augment and automate human performance in the workplace, Hyperautomation creates "people-centric smart spaces" that directly benefit an organization, as well as its employees and customers. This approach is especially valuable in today's COVID-19 remote work world. Join us as we do a quick overview of the topic and provide examples of Hyperautomation in practice today, including small business loan processing, organizational compliance, and workflow management.

ActivePay – Automation & Payment Optimization

Steve Pietrzak, CPA
Business Development
Executive
Miria System

Learn how to make your Accounts Payable automation work for you instead of you working AP through B2B payment optimization. Stephen Pietrzak, CPA, will provide an overview of the values and business benefits that fully automated, contactless financial transactions processing can bring to your organization.

Alfresco + RBC Capital Markets Customer Story

George Parapadakis, CIP
AIIM Fellow & Director, Business Solutions Strategy
Alfresco

 

RBC Capital Markets Modernizes Operations with the Alfresco Digital Business Platform. Over the course of three years, the leading investment bank has increased operational efficiency and shortened development cycles with Alfresco’s flexible content and process services platform for automating business processes.

Killer Strategies to Increase Business Efficiency

Kai Wille
Director of Strategic Alliances
Foxit Software

Today's organizations are looking for ways to work smarter and safer with documents while increasing overall business efficiency. Improving customer experience is a necessary goal, along with reducing costly document process silos.

In this session, we'll share killer strategies of how to make these gains by:
• Ensuring business efficiency via document optimization
• Normalizing documents to PDF to prevent process exceptions
• Protecting critical content via PII protection
• Ensuring long term archiving compliance via PDF/A

Digital Resilience in Times of Change

Jane Tran
Head of Solutions
Unqork

Join us to learn what it means to be digitally resilient and how no-code can help organizations prepare for unknown disruptions of any scale. From disruptions stemming from the pandemic to competitive offerings or shifts in consumer habits, it is crucial to adapt.

Interview with the author of “Human/Machine: The Future of Our Partnership with Machines”

Olivier Blanchard
Senior Analyst + Research Director,
Futurum Research

Join us for an interview with Olivier Blanchard, co-author of a new book, "Human / Machine: The Future of Our Partnership with Machines."

Drive Transformation without Sacrificing Customer Service

Michael Heffner
Vice President,
Global Industry Leads
Appian

 

The ultimate goal of digital transformation is to deliver seamless, personalized, and contextualized customer experiences. The fact is that the inherited legacy architecture within most organizations, and the processes in place to work around those limitations, make that sort of experience nearly impossible to deliver on a consistent and scalable basis. In this Appian Banking use case, we will examine the complications that arise right from the moment of initial customer contact and onboarding and how to leverage a low-code automation platform to unite data, process, and people in pursuit of great customer experiences.

 

Our Event Sponsors

 

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