10 am CST; 9 am MST; 8 am PST
4 pm BST (UTC+1); 5 pm CEST (UTC +2)
*If you're unable to attend the live event, register and we will send you the replay shortly after the virtual event ends*
As supply chains and "normal" processes are being disrupted, ALL businesses are looking for ways to pivot quickly. Showing empathy and filling unmet needs are the key characteristics that are endearing customers to organizations and establishing new brand loyalty. It's all about providing value and convenience. No wonder 55% of AIIM members plan to leverage process automation capabilities to provide for their customers in this way.
Unfortunately, the volume, velocity, and variety of information that most organizations need to manage, store, and protect now exceed their ability even marginally to keep pace. This rising tide of information chaos and confusion imperils the process automation journeys of many organizations. To better understand these complexities and what is keeping organizations from moving forward with process automation initiatives, we have assembled an exciting lineup of speakers to share their stories.
We invite you to learn how these leading companies are maximizing their investments in Business Process Management, Robotic Process Automation, and Case Management to digitize their core processes and improve their customer-facing operations. Find out about new process tools that can be delivered with the simplicity of an app, but within a framework that allows the business to remain in control.
This Virtual Event is approved for 3.5 hours of CIP Maintenance Credits.
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Host: Kevin Craine, MBA Content Strategist, AIIM |
Keynote: Peggy Winton, CIP President & CEO AIIM |
Olivier Blanchard Futurum Research |
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CEO, US Operations TCG Process
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Michael Heffner Vice President, Global Industry Leads Appian |
Joe Labbe VP Business Development KnowledgeLake |
George Parapadakis, CIP AIIM Fellow & Director, Business Solutions Strategy |
Steve Pietrzak, CPA Business Development Executive Miria System |
Kim Thompson Vice President of Sales Bizagi Corp. |
Jane Tran Head of Solutions Unqork |
Kai Wille Director of Strategic Alliances Foxit Software |
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Peggy Winton
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Join AIIM President, Peggy Winton, as she shares the latest AIIM research on how organizations are leveraging process automation capabilities to better serve their customers and strengthen brand loyalty. As "normal" processes are being disrupted, all businesses are looking for ways to pivot quickly and fulfill unmet needs. It's all about providing value. |
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RPA – What It Is and Common Document Processing Patterns Joe Labbe |
RPA (robotic process automation) is a powerful automation and integration technology on its own. However, when combined with intelligent document processing, the productivity and compliance gains are astounding. Join this session to learn what RPA is, what it can integrate, and the magic that happens when applied to document processing. We’ll also highlight the five most common RPA/document processing patterns. |
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Use Your People and Our Bots to Automate Manual Business Processes in a Unified Capture, Process, and Compliance Platform Bob Fresneda |
Automation technologies have come a long way. Some companies have cobbled together various products over the years. In order to be agile and responsive to the market, customers want a modern, unified platform utilizing AI, bots, capture, and workflow technologies for your most complex processes. Join this session to learn how this new modern platform’s no-code/ low-code approach helps organizations increase efficiencies for the business unit and lower support costs for the IT department. Automating processes in AP, AR, HR, Customer Onboarding, Credit Applications, Claims Processing, and more in a variety of industries like Banking/Finance, Insurance, Healthcare, and Government has never been easier. |
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The Hyperautomation Revolution
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Hyperautomation is here. Hyperautomation is the unified application of advanced technologies like Digital and Robotic Process Automation, Artificial Intelligence, Machine Learning, and Process Mining, and it is changing how organizations digitally transform their business. Seeking to augment and automate human performance in the workplace, Hyperautomation creates "people-centric smart spaces" that directly benefit an organization, as well as its employees and customers. This approach is especially valuable in today's COVID-19 remote work world. Join us as we do a quick overview of the topic and provide examples of Hyperautomation in practice today, including small business loan processing, organizational compliance, and workflow management. |
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ActivePay – Automation & Payment Optimization Steve Pietrzak, CPA |
Learn how to make your Accounts Payable automation work for you instead of you working AP through B2B payment optimization. Stephen Pietrzak, CPA, will provide an overview of the values and business benefits that fully automated, contactless financial transactions processing can bring to your organization. |
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Alfresco + RBC Capital Markets Customer Story George Parapadakis, CIP
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RBC Capital Markets Modernizes Operations with the Alfresco Digital Business Platform. Over the course of three years, the leading investment bank has increased operational efficiency and shortened development cycles with Alfresco’s flexible content and process services platform for automating business processes. |
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Killer Strategies to Increase Business Efficiency Kai Wille |
Today's organizations are looking for ways to work smarter and safer with documents while increasing overall business efficiency. Improving customer experience is a necessary goal, along with reducing costly document process silos. |
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Digital Resilience in Times of Change Jane Tran |
Join us to learn what it means to be digitally resilient and how no-code can help organizations prepare for unknown disruptions of any scale. From disruptions stemming from the pandemic to competitive offerings or shifts in consumer habits, it is crucial to adapt. |
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Interview with the author of “Human/Machine: The Future of Our Partnership with Machines” Olivier Blanchard |
Join us for an interview with Olivier Blanchard, co-author of a new book, "Human / Machine: The Future of Our Partnership with Machines." |
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Drive Transformation without Sacrificing Customer Service Michael Heffner
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The ultimate goal of digital transformation is to deliver seamless, personalized, and contextualized customer experiences. The fact is that the inherited legacy architecture within most organizations, and the processes in place to work around those limitations, make that sort of experience nearly impossible to deliver on a consistent and scalable basis. In this Appian Banking use case, we will examine the complications that arise right from the moment of initial customer contact and onboarding and how to leverage a low-code automation platform to unite data, process, and people in pursuit of great customer experiences. |
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