I believe we are at a cusp of a new digital revolution driven by consumerization, cloud, mobile, and internet of things. New and agile systems of engagement transforms customer service, productivity, and profitability. The business will be driving the IT investments, not IT staff. It’s not Shadow IT, - it’s the new reality for Enterprise IT with BYOD and BYOA (Bring Your Own App). New systems of record are required to deal with this. We need to better connect people, information, and knowledge - while making information security, privacy, and compliance inherent and transparent to the knowledge workers.
"Information is the oil of the 21st century, and analytics is the combustion engine” said Peter Sondergaard from Gartner. It allows you to reduce costs, manage risks, add value, or create a new reality. Information professionals can help organizations with their digital transformation, and below are 6 ways information professionals can make an impact.
You should also check out this #AIIM ebook about digital transformation.