I was a few weeks ago at a Winning the Paper Wars event in Portugal with IDC and PaperSoft, which reminded me of the importance of driving paper out of business processes. Below is basic maturity model for digital business.
- Level 1: Paper - you need to win the paper wars to get to next level. Paper is time-consuming and costly to work with and manage.
- Level 2: Digital - electronic documents and images allows you automate processes using transactional content management (no human involvement) or smart process apps (extensive human involvement)
- Level 3: Mobile - the IT platform is now changing from desktop to mobile, which allows you to evolve from mobile enabled to mobile-centric processes.
- Level 4: Social - you can now connect people using mobile. Customer and/or staff can learn from each other with recommendations and ratings.