It’s difficult to plan a journey without an agreed upon destination. Lets therefore try to outline how your digital workplace may look like in 2020.
- Business control most of the tech spending - staff buy whatever app they want.
- Apps come and go – staff implement and discard apps on a daily basis. The best app win over time when many apps compete for the same purpose.
- Manual and repetitive processes are automated - everything from parking your car to corporate expense reports
- Email is (almost) dead - social networks connects staff and customers. We use gamification with status symbols and rewards to drive engagement.
- Analytics provide insight - staff get context-specific help to do their job. Big Data analytics will make staff aware of relevant people, information, and knowledge
- Anywhere, anytime access - colleagues, information, and insights are available from anywhere, at anytime, on any device. Smart devices connect our physical and virtual worlds.
- Corporate information and knowledge is dispersed across a myriad of silos and devices – organizations have established processes for protecting IP, vital records, and ensuring compliance.
- Knowledge Management is back - staff turnaround sets new requirements for knowledge transfer and mobilization. Knowledge needs to be captured, retained, and shared.
- Information Governance is automated - security, privacy, and compliance has become inherent and transparent to the user experience. Staff are aware of their obligations, but not required to do any manual tasks to comply
- IT staff have become innovation experts, project managers, and developers – the rest have been outsourced
Image shows AIIM President John Mancini at the Microsoft Innovation & Policy Center in Washington DC.
What are then the implications for information professionals?
- Standards will need to be established to connect people, information, and knowledge across multiple platforms, apps, locations, and devices – forget the pipes, focus on what flows through the pipes
- Paper processes will need to be digitized, mobilized, and socialized – organizations have to get rid of paper processes to get to the next level
- Content analytics will automate how information is captured, processed, accessed, secured, and retained – we will continue to be information hoarders, but analytics will provide us with insights and knowledge
- We need to rethink how we can gather and analyze information from connected devices, staff, and customers – the Internet of Things will open up new opportunities for business transformation
- Information governance will have to span across multiple platforms, apps, locations, and devices – and it needs to be inherent and transparent to the user
What do you think? Anything missing?