Terms and Conditions  

By registering for training provided by the Association for Intelligent Information Management (“AIIM”), you are agreeing to the following terms and conditions.

Amount

You agree to pay the fee shown when you register for training, or any other amount we've specifically agreed upon with you in writing (such as in a proposal you've accepted)

Payment

Unless we have expressly agreed otherwise (including any proposal accepted by you), payment for training are due as follows:

Invoices for training (virtual or face to face) must be paid within the earlier of:

(i) 7 days from the date of such invoice; or

(ii) the date on which the training is scheduled to commence (the “Start Date”). Notwithstanding the forgoing, payment of any outstanding invoice for any particular course must be received by AIIM before any of you or your delegates may attend such course – even if that takes place before the end of the periods described above.

Unfortunately, if payment is not received in full in accordance with these Terms, you and/or your delegates may not be allowed on the course, and you will still owe the total amount invoiced for the course. Subject to the sole discretion of AIIM, details for accessing or joining the course will not be provided until such owed amounts are paid.

Payment Methods

We accept payment by ACH or Credit Card Payment.

• AIIM uses Shopify to provide a Card Payment Platform to our Delegates for those wishing to pay by (Business Credit) Card. A link will be sent to pay with our Invoice. Please contact AIIM at hello@aiim.org for information on making an ACH payment.

Changes by You – Cancellations or Postponement

 If you cancel a course or a delegate's attendance for any reason, the following fees will apply based on when you cancel before the scheduled start date:

• Cancellations within 30 days of the start date: No refund will be provided, and the full invoice amount remains due.

If you haven't yet paid your invoice when you cancel, we'll send you a separate invoice for any applicable cancellation fees.

These cancellation fees cover our administrative costs, staffing arrangements, and lost booking opportunities.

If you don't attend a course you've booked for any reason, no refund will be provided. Should you wish to attend a different course instead, you'll need to pay the full course fee again, plus any applicable fees mentioned in this agreement.

You may postpone or reschedule your training only if AIIM offers another training of equal or lesser value. Any rescheduling is subject to availability and applicable fees. The standard cancellation fees described above will apply to all postponements and rescheduling requests.

Changes by You – Other Changes

If you need to make any other changes to delegate attendance (for example, changing delegate names) we reserve the right to charge an administration fee of up to $30 per delegate for both external and in-house courses, whether face to face or virtual. These changes cannot be made any later than 7 (working days) prior to the start date of the course.

Changes beyond our control

In no event shall AIIM be liable to you, or be deemed to have breached this Agreement, for any failure or delay in performing our obligations under this Agreement if and to the extent such failure or delay is caused by any circumstances beyond AIIM’s reasonable control, including but not limited to acts of God, flood, fire, earthquake, failure of a utility service or transport or telecommunications network, explosion, war, terrorism, invasion, riot or other civil unrest, strikes, labor stoppages or slowdowns or other industrial disturbances, pandemics, epidemics, or passage of law or any action taken by a governmental or public authority, including quarantines, lockdowns, or imposing an embargo (each, a “Force Majeure Event”), provided that we will provide you with notice of the existence of such Force Majeure Event, and if known, the expected duration of such failure or delay. A Force Majeure Event will not constitute a cancellation or change of Start Date by AIIM and you will not be entitled to any refund in these circumstances.

Virtual Courses

Delivery of the course

We use Microsoft Teams as the learning environment for our virtual courses. We will limit the number of delegates to enable and encourage full participation by the delegates.

You will be sent a PDF Copy of our course workbook

We will ask you or your delegates to ensure that you have a device (laptop, PC or tablet) that can ‘run’ MS Teams, that this software is downloaded (we will send a link to instructions on how to do this) and that the device has a camera and microphone connected to enable you or your delegates to participate.

Changes by AIIM

• We reserve the right to change or re-order course sections, as well as the trainer, without notice (though we will do our best to tell you).

• We may need to change the Start Date due to circumstances beyond our reasonable control, in which case we will offer an Alternative Start Date. If you or any of your delegates are unable to join the virtual course on the Alternative Start Date, you may either rebook for an alternative to suit you or claim a refund (but only for the affected delegates).

Other

Respecting Confidentiality

All information shared during any course must be kept confidential. You may not replicate or resell course content and must take reasonable measures to protect confidentiality.

Recording the trainer, delegates, or any course content is prohibited without prior consent from all parties present. If consent is granted, any participant may request that recording stop immediately or that content be deleted at any time, including after the course has ended. Such requests must be honored immediately.

Organizations must ensure all their delegates comply with these requirements. Individual participants are directly responsible for their own compliance.

Important: Despite the above restrictions, AIIM reserves the right to audio and/or video record all courses for quality control and similar purposes.

Liability Limits

This agreement does not exclude any liability which, by law, cannot be excluded or limited. NOTWITHSTANDING THE FORGOING, THE PARTIES’ TOTAL LIABILITY TO EACH OTHER OR ANY THIRD PARTY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE TOTAL FEES PAID OR TO BE PAID TO THE OTHER PARTY UNDER THIS AGREEMENT IN THE 12 MONTH PERIOD PRIOR TO THE EVENT THAT GAVE RISE TO THE CAUSE OF ACTION. We are not liable to you (or your delegates) for any travel or accommodation costs or cancellation charges, in any circumstances.

We will use reasonable skill, care and diligence in providing our service to you.

We fully expect that you will be delighted with our work. If ever you are not, please notify us at the earliest opportunity so that we can work with you to agree how best to fix things.

We may use carefully selected sub-contractors and partners to help provide our services to you. If we do, we remain fully responsible to you for the work done.

We may use any suitable individual engaged by us, so long as they have the necessary skills, knowledge, qualifications and experience.

The delegate contact information (name, email and organization) will be shared with the course trainer for the purpose of fulfilling the virtual course obligation.

Intellectual Property Rights

Unless we expressly agree otherwise (including in any proposal accepted by you), we (or our partners) own all intellectual property in any materials we provide or make available to delegates under this agreement. Neither you nor your delegates are given any rights over that intellectual property except as set out below.

Delegates may refer to course materials we provide to them, purely for their own individual purposes (which includes doing their jobs). You and your delegates are not allowed to copy, share, amend or otherwise use our materials without our express permission.

Legal Matters

Any attempt to amend, add to or replace these terms which is not expressly agreed in writing or which is included in any purchase order, order acceptance or delivery note (or similar) will be void (meaning it will not have any legal effect).

With respect to services administered or provided in the United States, these Terms are governed by and shall be construed in accordance with the laws of the State of Maryland excluding any conflict of laws rule or principle that might refer the governance or the construction of these Terms to the law of another jurisdiction. Any legal suit, action or proceeding arising out of, or related to, these Terms shall be instituted exclusively in the federal courts of the United States or the courts of the State of Maryland.

These terms and conditions, including, without limitation, all waivers and releases herein, shall be construed broadly. If any part of any provision of these terms and conditions, including, without limitation, the waivers and releases herein, shall be invalid or unenforceable under applicable law, said part shall be ineffective to the extent of such invalidity or unenforceability only, without in any way affecting the remaining parts of said provision or the remaining provisions of these terms and conditions.

These terms and conditions shall be construed in accordance with the laws of the State of Maryland without reference to or application of its rules governing conflicts of law. In addition, all disputes arising under this Agreement shall be resolved in any state or federal court in the State of Maryland, and you agree, solely for purposes of this Agreement, to submit to the personal jurisdiction of that court. These terms and conditions may be executed and delivered by facsimile or electronic signature and transmission. YOU EXPRESSLY WAIVE TRIAL BY JURY IN ANY ACTION IN CONNECTION WITH THIS AGREEMENT.