AIIM & IBM Virtual Event: Rise to Today's Challenges With Automation

Join us for this informative Virtual Event on
Wednesday, June 10, 2020
11:00am-3pm EDT (GMT-4)

10 am CST; 9 am MST; 8 am PST
4 pm British Time (GMT+1); 5 pm Central Europe Time (GMT +2)

*If you're unable to attend the live event, register and we will send you the replay shortly after the virtual event ends*

How organizations in the Public Sector and Healthcare are using Automation to maintain business continuity in the face of unforeseen challenges and how they're planning to future-proof their operations for whatever comes next.

When the world changed earlier this year, a pattern emerged very quickly: those organizations that had invested in digitization were better able to maintain business continuity than those that were still primarily manual. Automation tools, including intelligent workflows, business rules, robotic process automation, and distributed capture, helped organizations quickly pivot to a remote work-at-home model and shift priorities to align with rapidly changing market needs.

While the enormous pressures put on government and healthcare organizations revealed certain strengths, new operational bottlenecks emerged as well, creating obstacles that must be resolved quickly to serve the growing needs of citizens and patients.

Join us for a special event that will reveal the ways that Automation is uniquely suited for addressing these new challenges and the best practices that public organizations are following to navigate the winding road ahead.

The Agenda will offer the following highlights:
  • Government and Healthcare leaders will share their recent experiences and strategies for moving forward
  • Industry thought leaders will provide analysis of steps to take right now to fill operational gaps and plan for the future
  • Demonstrations of new Automation solutions well-suited for today, including telehealth case management, mobile capture for citizens to submit documents, AI-powered document classification, and extraction to speed processes, and new cloud-based content services that reduce dependency on in-house IT
"Rise to Today's Challenges with Automation" will focus on practical, proven solutions that organizations can implement now to maintain business continuity, adapt to new demands, and respond to a greater need for services and responsiveness.


This Virtual Event is approved for 3.5 hour of CIP Maintenance Credits.



Our Event Speakers





David Jenness

Events & Community Lead

IBM Digital Business



Peggy Winton, CIP

President & CEO



Terry Cooper
Imperium LegacyTechnology

Cortellesi-PaulPaul Cortellesi
ECM leader
Memorial Sloan Kettering


Eileen Lowry
Content Services Portfolio


Rich Medina

Co-Founder & Principal

Consultant, Doculabs


Dr. Rosalinda Mercado

Board Chair

Sunny Glen

Children’s Home



Michael Nishiki

Digital Business




Chase Palmer

Chase Palmer


Sunny Glen

Children’s Home



Shen Hanson

Offering Manager


Automation Mobile Capture


Gene Stakhov

Information Governance

Solution Architect



George Warner

Founder and

Chief Content Evangelist

Horizon View Services


Yulin Yin

Technical Leader

Midwestern County



Ophira Eisenberg

Host & Comedian

"Ask Me Another"



Rob Paravonian

Comedic Musician




Rise To The Challenges of Today

with Automation – Keynote

Peggy Winton, President, AIIM

The events of Spring 2020 are the very definition of disruption. The digital workplace was a concept that many organizations were cautiously deploying – suddenly, it is a necessity. How have organizations in the Public Sector and Healthcare pivoted to digital – sometimes in a matter of days – and where do they plan to invest to cover operational gaps revealed by the changes? Join AIIM President, Peggy Winton, as she examines the issues and drivers to change and adapt to today’s versions of digital transformation.

How to Pandemic-Proof Your

Citizen Services

George Warner, HorizonViews

As we enter a period of prolonged COVID-19 impacts, it’s clear that government agencies need to step up to help citizens with a variety of health and human services. Until there is a COVID-19 vaccination, there is a pressing need to pandemic-proof citizen services – Government agencies need to enable citizens to apply for services, submit documents and data for assistance and loans, create contact tracking solutions, and deploy new processes to enable at-home workers. As co-founder of the DBA Public Sector User Group, and former ECM Lead at New York State, George Warner has a unique perspective on how public sector organizations can handle heightened citizen interactions.

Accelerating Document Driven Business Processes with AI at a major Midwestern County Government

Yulin Yin, Technical Lead

Using IBM Business Automation Content Analyzer, government entities can leverage both human knowledge and artificial intelligence to quickly create, test, and deploy document models for processing documents. With cloud technologies such as serverless architecture and logic apps, low code solutions can quickly be created to analyze and gain insights into documents. This opens the door for future process automation, leading to greater efficiency for residents and external partners as well as time and cost savings.

 🎵  Comedy Music Interlude  🎵

with Rob Paravonian

With the mind of a comedian and the soul of a musician, Rob Paravonian seamlessly fuses sharp comedy performances with top-notch musicianship. This perfect blend is evident everywhere from his viral Pachelbel Rant, his observations on popular music, to his well-crafted original songs. Rob has opened for George Carlin, Lily Tomlin, and performed in all 50 states. He will bring some timely and topical new songs along to make you smile and tap your toes at the same time.

How the Public Sector Can Quickly

Close Operational Gaps

Rich Medina, Co-Founder & Principal Consultant, Doculabs

Organizations around the world are using Intelligent Information Management and Automation to pivot to a remote work model and shift priorities to align with rapidly changing market needs and do it with agility and speed. This session will focus on practical steps public sector organizations can take now to cover the gaps that have emerged and plan for the future.

Game Changer – Self Service Document Processing with Mobil Capture
Hanson Shen, IBM

IBM Mobile Capture is a new application, compatible with iOS and Android, that provides advanced document capture capabilities on a mobile smartphone or tablet. With public sector agencies understaffed and citizens hesitant to venture to government offices to apply for permits, licenses, or assistance, mobile capture can be the solution that enables self-service document input to accelerate the process and maintain social distancing.

Why Automation Now
Eileen Lowry, IBM

When the world made an unprecedented swerve towards Shelter-in-Place in March 2020, the demand for solutions to help employees work remotely revealed a striking pattern: those organizations that invested in digitization were able to maintain business continuity better than those that were still primarily manual. The pressures put on organizations revealed strengths many didn’t know they had, but new obstacles and operational bottlenecks have emerged as well. This session will focus on nine practical steps any organization can take now to cover the gaps that have emerged and plan for the future.

Preparing Your Platform's Data
for Artificial Intelligence

Paul Cortellesi, Memorial Sloan Kettering

There is a surprising affinity between artificial intelligence, information architecture, and the user experience. These seemingly dissociated elements are actually quite connected to each other. Deploying next-generation technology is impractical and difficult without a solid data architecture blueprint. An object-oriented taxonomy is key to your enterprise information architecture strategy. In this session, Memorial Sloan Kettering Cancer Center will discuss the successful partnered approach that was used to design, implement, and migrate thirty years of legacy patient information onto IBM's FileNet P8 platform.

Automation for Healthcare

and Life Sciences

Mike Nishiki, IBM Content

and Process Evangelist

Mike Nishiki has spent two decades working closely with healthcare and life sciences companies to help them digitize and automate processes. Now that Healthcare is at the front lines of a global health crisis, there’s an even greater need for Automation technologies to support the explosion of demand for health information and the need for new processes, including telehealth and other forms of remote medicine.


Children’s Home

Solving a Medical Crisis

with a Healthcare-as-a-Service Platform

Chase Palmer, CEO

Sunny Glen Children’s Home

The crisis of children dying from inadequate access to medical care, organizational inefficiency and waste, minimal monitoring, and medical oversight has placed many facilities in coping with an escalating medical crisis, especially at facilities near borders. Chase Palmer, CEO of Sunny Glen Children’s Home, will describe how they are using the iDirectDoc Healthcare-as-a-Service Platform. The solution is a scalable telemedicine technology that helps monitor and manage the hospital’s patients through an AI-infused dynamic case management solution integrated with Watson Health and Watson Cognitive Services.

🎤 Comedy Interlude🎤

"Ask Me Another" Host & Comedian

Ophira Eisenberg

Ophira hosts NPR’s nationally syndicated comedy trivia show Ask Me Another, where she interviews, jokes, and plays silly games with Sir Patrick Stewart, George Takei, Lewis Black, and many others. When not immersed in trivia, she can be seen headlining across the United States, Canada, and Europe delivering her unique blend of standup and storytelling to a loyal fan base of smart, irreverent comedy lovers

Demonstration of Telehealth Solution – iDirectDoc and Discussion
Terry Cooper, Founder, Imperium Legacy Technology

Most doctors spend more than half their time on administrative tasks such as coding, billing and insurance. If you add personal time, that leaves only 30 percent of time with patients. Imperium Legacy Technology developed the iDirectDoc solution, an artificial intelligence (AI) mobile telemedicine solution that strengthens the connection between patient and doctor through direct primary care. The direct primary care business model with iDirectDoc eliminates unnecessary administration and is well suited to the new demands for remote healthcare.


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