There is a growing need to pull back the curtain and closely examine the enterprise’s critical processes and functions to gain operational intelligence. We do this to make processes more efficient, analyse useful metrics, adjust for bottlenecks, and ultimately improve the business.
Business Intelligence (BI) tools are unable to offer a perfect image; there exist blind spots in their coverage. BI tools lack process awareness, and as a result, some events in the business go unseen.
Download this tip sheet and learn how to uncover these blind spots to gain the proper vantage point to see the whole picture.
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