The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Artificial Intelligence (AI) | Intelligent Information Management (IIM)
Earlier this fall, I had the pleasure of joining Chris McNulty on the Polaris Pathways podcast alongside Andrew Borg from Synozur to discuss how AI is transforming the nonprofit sector. Chris is AIIM's Treasurer and a member of our Board of Directors, so the conversation felt like a natural extension of the strategic discussions we've been having about AI's role in our industry. We covered everything from governance gaps to the emerging "frontier firm" model, and I wanted to share some key takeaways particularly relevant to associations and information management practitioners.
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Artificial Intelligence (AI) | Information Governance
As information management professionals, we deal with the continuous evolution of technologies that shape our industry, profession, and areas of practice. Today, AI stands as the latest "shiny new ball" in a long line of transformative technologies that promise to revolutionize how we handle information, identify opportunities, and manage risk.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Artificial Intelligence (AI) | Intelligent Information Management (IIM)
I recently had the opportunity to sit down with The Association Adviser podcast to discuss one of the most critical questions facing organizations today: how do we responsibly integrate AI into our operations? The episode, "AI is Here - Is Your Association Ready?", is now live, and I wanted to share some key insights from our conversation. As information management practitioners, we're not just dealing with technology adoption—we're navigating fundamental questions about how AI will reshape our organizations, our workforce, and our relationships with stakeholders. Here are some of the key questions (and my answers) that I believe information leaders should be asking right now.
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Content Migration | Document Management | Intelligent Information Management (IIM)
When planning M&A integrations, teams focus intensively on migrating financial systems and customer databases. But there's a critical blind spot: the unstructured data—emails, documents, and files—that often contains the most valuable knowledge assets and justifies the acquisition in the first place. This oversight doesn't just leave value on the table; it creates hidden risks and operational chaos that can undermine the deal's success.
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Looking back from 2025, it's clear that IM technology implementations have consistently failed to deliver on their promises, not due to technical shortcomings, but because of a critical oversight: the human element. While organizations invest heavily in sophisticated platforms and systems, they consistently underestimate the psychological and cultural barriers that determine whether staff will actually use these tools effectively. This shortage of focus on employee psychology and workplace culture has been the key ingredient missing from successful information management transformations, with most efforts limited to basic training on new technology rather than addressing the fundamental behavioral changes required for sustainable recordkeeping practices.
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Information Governance | Intelligent Information Management (IIM)
The Communication Challenge for IM Professionals If you're out at a social gathering and there are people you don't know its inevitable that you'll be asked 'so, what do you do for work?' and in response you have to go into details to explain what IM which usually results in a puzzled expression. Why is it that colleagues in other corporate functions such as Accounting, Communications or Human Resources are readily understood and not ours?
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