Many well-established ECM systems have struggled with two growing collaboration needs: quickly and easily linking external project partners into the content-sharing environment, and giving all users access to collaborative content and approval workflows from their mobile devices. Users have taken to cloud-based file-share and sync services to solve the issue while ECM suppliers have introduced hybrid-cloud extensions of on-prem solutions.
In this survey report, we set out to measure the drivers for collaboration, the strategy choices being made, and the feature sets required. We also look at the user requirements for mobile content access and mobile interaction with content processes and workflows.
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