The only constant, the saying goes, is change. In your constant efforts to improve and grow your business, you will need to change business processes, continually upgrade your products, automate with technology -- and most importantly -- keep your employees and customers happy.
IT initiatives don't often fail because of the technology; but because of spotty user adoption or outright rejection. Change management is a key factor in the acceptance, adoption, and success of any ECM system implementation. This handy checklist will help you create an ECM project plan that keeps this critical fact top of mind.