Process Improvement and Automation 2016

Many organizations recognize the need to improve their business processes and the benefits that result from process automation.

55% of survey respondents say Business Process Management (BPM) is significant or imperative for their business. But few know exactly what it is or how to get started.

In this summary report, we look at BPM and the:

• Perceptions of the technology and infrastructure
• The business drivers and benefits
• Technical requirements and purchase and spend plans

Each section presents our findings along with the analyst’s views. The report concludes with a summation and recommendations organizations can apply to their business, based on the survey findings.