Proper document management has become crucial to the insurance industry.
While paper may still be seen as king in the Insurance sector, the reality is that we now live in an age where information enters the business in many different ways and in many forms. Referred to as multi-channel inbound content, the term content includes paper, but can also include email, office files, electronic forms, and more entering through the mailroom, email, and websites.
Insurance agencies today must deal with the reality that business must be transacted at the convenience and location of the customers’ choice, in a digital manner that is secure, accessible, and defensible.
In this paper, we explore how the insurance sector can improve their operational efficiencies by removing paper from their processes.
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