In the front-office we have CRM and automated case management.
But in the “middle office”, improved productivity can be elusive. We sit in face-to-face meetings, hand around documents, and sign things. The middle office has yet to be transformed.
In this survey report, we take a snapshot of the modern office, and look at the issues raised around sharing, filing, and approving documents. We look at collaboration needs, and the desirable features of a standard collaboration platform that would transform how we get things done in a truly digital office.