---
title: An Interview with Susan Sherrouse, Information Manager for Fluor
description: Get to know The AIIM Conference speakers - an interview with Susan Sherrouse about her session, the information management industry, and more.
---

[The AIIM Blog - Overcoming Information Chaos ](https://info.aiim.org/aiim-blog)

# [An Interview with Susan Sherrouse, Information Manager for Fluor](https://info.aiim.org/aiim-blog/aiim18-speaker-interview-susan-sherrouse)

 Written by [Janna Issette](https://info.aiim.org/aiim-blog/author/janna-issette) | Jan 5, 2018 4:47:00 PM

Here’s your chance to get to know our AIIM Conference 2018 speakers a little better before you get to San Antonio and see them live.  We can’t wait to see you April 11-13th.

**Name  
**Susan Sherrouse

**LinkedIn Profile  
**[https://www.linkedin.com/in/susan-sherrouse-pmp-cip-380913/](https://www.linkedin.com/in/susan-sherrouse-pmp-cip-380913/)

**Job Title  
**Principal Project Information Manager

**Company  
**Fluor

**Please provide one or two points that you will mention during your session.  
**Technology (in relation to IM) can hurt and help

The onslaught of information is burying us - we need to learn how to dig out - and mine the gold - more effectively!

**Where do you see the information management industry in 5 years? What do you see as the next big impact?  
**There's been lots of buzz and talk about "[integrating information](https://info.aiim.org/aiim-blog/guest-post-3-reasons-why-content-integration-ought-to-be-a-priority)". Now - with the maturing of a new tech-savvy generation and the advent and proliferation of apps - (everyone has a smartphone) - we have to also recognize and address the real risk of data breaches. We've gone through an age of innocence - the internet was free, all people were perceived as "nice", and data was loose and wild. Now we have to get serious about the risks/benefits of collaboration/integration versus dumb use of data or malicious users.

**What questions are you asked the most by your colleagues?  
**It seems like instead of discussing data and information management, people tend to want to discuss the "how do I" in everything from I-phones to Excel. People love their gadgets, but does technology solve all business problems? I contend that it is a constant education process to differentiate Information Professionals from Information TECHNOLOGY Professionals. I believe that the CIP certification can promote the reality that what we excel at is managing INFORMATION. We, as practitioners, use technology simply as a tool to manage the onslaught of information.

**What are three things you’ve told yourself that kept you going during your darkest hour?  
**At the end of the day, would I be able to answer to God that I did the best I could do? Did I make a positive difference toward either individual (including colleagues) or corporate improvement? Did I learn and teach and SHARE INFORMATION as appropriate?

**Would you quit your job if you won the lottery, even if you loved your current position?  
**I don't have enough INFORMATION to make that business decision. It depends on the size of the jackpot!

**What makes you excited about Mondays?**  
Nothing. At all.

**Who has been your mentor in your working life, and what did they do/say that had the biggest impact on your reasoning?  
**Early in my career, I had a manager catch me at my desk after the end of the business day. I was diligently working away on the next day's tasks. She advised me to STOP IT. She explained that instead of benefiting the organization, I was setting an unreasonable expectation of what could be achieved in a 40 hour week. She further explained that this would impact future project baselines and schedules. I walked away with an A-HA passion about setting and meeting expectations. Say what you are going to do - within professional parameters - time - quality- cost. Then, a balance that three-legged stool to meet expectations. or change one or more of the legs!

**What do you do for fun?  
**I am a serious quilter. I piece quilts. I also have a long arm quilting machine and actually quilt for myself and others as a hobby. I've taken quite a few vintage quilts out of attics, quilted them, and they are now in use daily and loved - versus rotting away. For a side job and future (post-retirement) career, I also teach quilting techniques and classes. Long arm quilting machines are often computerized, but the end user does not regularly have a computer background. This hobby marries my passion for technology with the creative side of my soul.

Make your plans to attend [The AIIM Conference](https://www.aiimconference.com) and gain access to three days of thought-provoking sessions geared to help your overcome your information management challenges.

 

[View full post](https://info.aiim.org/aiim-blog/aiim18-speaker-interview-susan-sherrouse)

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