Payment systems are the lifeblood of any organization. Without them, suppliers don’t get paid, and money is not collected from customers. Considered to be part of the infrastructure of the business, the emphasis is generally to reduce costs, but the efficiency, accuracy and timeliness of these payment processes can have a dramatic effect on key relationships with suppliers and customers.
In this report, we review how AP (invoice automation) is performing, what issues and shortcomings have been experienced, and what ROI has been achieved. We will look at the part that content management can play in AP, and how this model brings particular benefits to the accounts receivable (AR) process.
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