Most of the traditional focus in the content management community has been on automating the back office – functions like finance and HR and contracts and administration.
The need for this kind of automation does not go away in the drive for digital transformation, and in fact there still exists enormous opportunity in many organizations for back office automation. But these capabilities are no longer a source of competitive differentiation. Rather, they have become table stakes in the drive to Digital Transformation.
It is automation and optimisation of customer-facing and front office processes that is now critical.The manner in which the collection, preservation, and validation of digital evidence from the internet and social media occurs may be integral to the outcome of a case - but how can you ensure your digital evidence is admissible in court and not thrown out - along with your time, money and, often, entire case?
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