Smart Process Applications, Intelligent Business Processes, and Adaptive BPM use computer intelligence to extract information from the content associated with a business process, and use it to select, modify, or re-direct the workflow. A primary application is in case management and here the term “case” is used in its widest sense from payment management, through contract bids, claims handling and loan origination, to traditional healthcare, crime, or legal cases.
The 30-page report takes an in-depth look at the applicability of Smart Process Applications, the experience of early users, the drivers for improved case management, and the feature sets required of a modern case management system. Some key findings include:
1. For 51% of the organizations polled, half or more of their business processes are not straightforward or predictable.
2. Increasing customer expectations for speed of response is the biggest pain point for those surveyed (44%).
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