For the last twenty years, the pervading focus of Enterprise Content Management (ECM) has been on maintaining regulatory compliance, reducing costs, and making processes more efficient. More recently, a new paradigm in Intelligent Information Management has emerged: one that goes beyond the traditional concerns of risk and cost, to include things like organizational performance, competitive advantage, and customer experience.
These new-norm imperatives speak to a convergence of changing customer expectations, maturing digital technology, and the need for organizations to increase resilience during disruptive times. Recent AIIM research reveals that records, governance, and information management professionals that embrace the convergence of traditional ECM technologies with AI-powered Automation are twice as likely to gain executive and stakeholder support for their efforts. After showing the evolution of the core technologies of ECM, the session will feature real customer stories that demonstrate how the convergence of new capabilities is being used in the Public and Private sector. Watch this replay video for some exciting business stories and examples of:
This webinar is approved for 1.0 hour of CIP Maintenance Credits.
Kevin Craine, MBA
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