In the age of digital transformation, the very notion of a “mailroom” seems antiquated. A goal for many organizations is to remove or reduce the reliance on paper-based processes and manual workflow. As a result, the image of a basement mailroom with carts of envelopes and giant mail inserting machines seems so last century. But despite the desire to go paperless, the fact is that the mailroom remains an integral and essential part of business operations for most organizations today.
The disruption of the past two years has accelerated the need to rethink mailroom operations. With the onset of COVID, floors of onsite workers quickly transformed into a scattered and remote workforce. Simply getting incoming mail to the right person became a challenge. Many essential business processes ground to a halt as a result. Within days, a better digital alternative was no longer a nice-to-have; it is crucial. Enter the notion of a “digital mailroom.”
Download your free copy of this tip sheet to learn several techniques to digitally transform mailroom operations, drive increased customer engagement via digital channels, and more.
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