There's no doubt that change management is key to success for any digital transformation initiative, especially when automation is involved. According to McKinsey research, "nearly 70% of change programs fail to achieve their goals, largely due to employee resistance and lack of management support." Clearly, reaching your objectives requires more than just great technology; it takes great effort and planning as well to make high-tech change happen.
This webinar aims to set the record straight about change management and will explore techniques that, when paired with advancements in AI and process automation, can help keep your business competitive while empowering you and your coworkers to work more efficiently— without job loss. We will cover some important best practices in change management and ways to ensure project success by following some basic principles:
- Use Process and Task Mining tools to properly understand the current process and cost BEFORE beginning to design.
- Establishing multi-departmental input with Design Thinking during the design phase as well as after solutions are put into place.
- Ways to be creative in communicating project goals and benefits and how people fit into the new paradigm.
- Suggestions for effective promotion of the success of an automation project internally and externally, to get other departments to say, "Can we do our department next?"
Change isn't just about new technology. It's about new approaches and new perspectives that actually make change happen. Join us in this informational webinar for proven change management techniques that move the needle.
This webinar is approved for 1.0 hour of CIP Maintenance Credits.
Speakers for this event:
Kevin Craine, MBA
Content Strategist
AIIM
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David Jenness
Manager, Events and Communities
IBM
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James Taylor
Founder & CEO
Decision Management Solutions
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