We don’t often think of social media when it comes to information governance. But the fact is that social networks ARE information repositories. Is social content part of your strategy for records management?
There are, of course, large platforms like Twitter, Facebook, and LinkedIn to consider, but things like company blogs, community sites, and customer chat feature all represent potentially risky and perhaps valuable sources of information. Is your social media network another silo? How do you manage and govern it? Does content there pass into or connect with your Case Management or other appropriate system(s)?
Watch the replay video where we explore some essential factors to consider and investigate how to include social media content in your records and information management strategies.
These social media networks are often already part of your business strategy. This vital discussion will shed light on ensuring the content from these networks are incorporated into your intelligent information management efforts.
Host: Kevin Craine, MBA
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