Value, availability, and quality are the current and compelling drivers of customer behavior in business and consumer markets. In response, organizations are adding new AI-enabled document processing solutions, cognitive content management systems, and intelligent workflows to help them design and deliver the products and services that customers need now.
This Virtual Event is approved for 3.5 hour of CIP Maintenance Credits.
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Host: David Jenness Events & Community Lead IBM Digital Business Automation |
Keynote: Kevin Craine |
 Colin BuddGarage Market Leader, Financial Services Sector IBM Cloud and Cognitive Software |
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Ryan Dennings |
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 Kate O’Neill Author of “Tech Humanist” |
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 Zachary SilversteinManaging DBA Consultant, WW RPA Services Tech Lead IBM |
 James TaylorCEO Decision Management Solutions |
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 Stella Heath and Ian Scherer Musical Interludes |
Agenda
The schedule is subject to change |
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11:00-11:04 am David Jenness, IBM |
Welcome! Meet our hosts for this event and join our audience poll. |
| 🎵 Musical Interlude 1: Stella Heath and Ian Scherer 🎵 | |
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🎵 Musical Interludes 🎵 Stella Heath and Ian Scherer |
Based near San Francisco, Stella and Ian draw from the great Ella Fitzgerald and Joe Pass albums, artfully interweaving melody and improvisation. Ian brings a Django Reinhardt sensibility that swings the great Jazz standards, while Stella’s vocal style conjures many moods from Billie Holiday to Edith Piaf. |
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11:11 – 11:26 AM |
The many disruptions of 2020 have only highlighted the benefits of automation. When workplaces shifted to a remote model, suddenly, knowledge workers were no longer just down the hall from each other, and processes began to break. Today, Organizations in every industry are rethinking how they operate, leading to many new Automation projects. Now is the perfect time to look at tried and true strategies for design and deployment of Business Automation. In this session, AIIM’s Kevin Craine will present a three-step roadmap for success, which begins when an organization decides to Digitize and Automate, converting paper processes and manual processes. Once information is digitized, then an organization can Apply Intelligence in the form of analytics, Artificial Intelligence (AI), and machine learning (ML) to accelerate processes, monitor productivity, and provide insight about customers and markets. Finally, with a digitized framework, infused with intelligence, a company can start to build The Augmented Workforce with robotic process automation (RPA) and “digital workers.” The rest of the Virtual Event follows these three steps. |
| Step One: Digitize And Automate | |
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11:28-11:43 AM Ryan Dennings, ECM Solutions Manager, AutoOwners Insurance |
Ryan Dennings of Auto-Owners Insurance has presided over the development of an end-to-end automated auto accident claims processing application, which includes mobile capture, content management, workflow, and business decisions. This session will examine not just the details of the application, but how Ryan and his team conceived of the application and rolled it out across the company. |
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11:45 – 12:00 PM Colin Budd, Garage Market Leader, Financial Services Sector, IBM Cloud and Cognitive Software |
Colin Budd from IBM Garage focuses on helping enterprises to accelerate, break through and work more like startups. IBM Garage™ is: A single end-to-end journey that seamlessly blends business strategy, design and technology. In this segment, Colin will show how the principles of EnterpriseDesign Thinking help formulate and achieve the business goals of Automation through a human-centric, technology-agnostic approach. Learn how IBM Garage helps clients of all sizes, industries, and geos, better understand the right problem spaces where Automation can have the most impact and rapidly align around the right vision and design to achieve speed-to-value in weeks – not months. |
| 🎵 Musical Interlude 2: Stella Heath and Ian Scherer 🎵 | |
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12:08 – 12:23 PM Digitize and Automate – In the Cloud! The Journey to Cloud at Kemper Insurance Harpreet Vohra, Cloud Architect at Kemper Insurance |
Much of the challenge of achieving success with automation comes from the complexity of the technology. However, the emergence of cloud computing has dramatically simplified the time and effort involved in standing up an Automation project. Kemper Insurance company continues to expand its thinking on how to best leverage automation technology to solve real business problems they are facing due to merger and acquisition activity in the insurance market. By understanding the advantages of modernizing their applications and moving to a container deployment strategy, Kemper was able to build a cloud-based architecture on AWS to not only scale to meet current growth projections, but also bring new use cases into their project pipeline. |
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12:25 – 12:40 PM
Mike Prentice Director, Modernization and Automation at Integro |
Mike Prentice is Director, Modernization and Automation at Integro, an IBM Business Partner, who has helped many organizations design and deploy content management and process applications. Perhaps you’ve taken an AIIM CIP Workshop with Mike. In this session, Mike will show how to use Customer Journey mapping to build a vision, even before you think about the tools and technology involved. The vision developed during this exercise will lead to a new understanding of not only each step in a process, but the people involved in the process – how they feel about their job and what they need to increase their engagement and satisfaction. |
| 🎵 Musical Interlude 3: Stella Heath and Ian Scherer 🎵 | |
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1:05 – 1:08 PM |
AIIM President Peggy Winton will stop by to share her insight into one of the key findings from the latest AIIM research on process improvement. |
| 🎵 Musical Interlude 4: Stella Heath and Ian Scherer 🎵 | |
| Step Two: Apply Intelligence | |
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1:09 – 1:25 PM |
While many people know AI and Automation from racy news headlines about autonomous cars, AI integrated with Digital Business Automation is emerging as a force in the back office. This session will show the evolution of Intelligent Automation for knowledge workers driving line of business processes, such as accounts payable, customer service, customer and employee onboarding, new account approvals, and operations management. Customer stories will show document processing with Machine Learning, deep domain search with text analytics, and an organization using AI to optimize deployment of robotic process automation. The session concludes with a deep dive into AI for Digital Operations Management, one of the most exciting new developments with implications across all industries. The session will conclude with a software demonstration that shows how an operations manager can quickly identify and address problem areas and reposition workers to adapt and respond to changing conditions |
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1:26 – 1:41 PM |
A Demonstration of IBM Business Automation Insights and its dashboard capabilities to monitor the productivity and effectiveness of your applications. The demo follows a typical business process common to all organizations (Human Resources) and shows off all the various ways to slice data and quickly make a determination of an action to take to keep the company operating at its peak. |
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1:43 – 1:58 PM |
Many companies are analyzing their data to find insights that will help them make better decisions. Data mining, predictive analytics, and machine learning are all turning historical data into actionable insight. To drive real-value, especially in established and regulated industries, this insight must be combined with policies, regulations, and years of best practice. This session will focus on automating day to day decisions using a combination of business rules and machine learning to get the most value from your intelligence. |
| 🎵 Musical Interlude 5: Stella Heath and Ian Scherer 🎵 | |
| Step Three: The Augmented Workforce | |
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2:05 – 2:20 PM |
With so much emphasis in business on artificial intelligence, automation, and digital transformation, the future of human work — and even humanity itself — can feel uncertain. And while we often talk about user experience, customer experience, patient experience, and so on, we rarely consider what a truly integrated human experience might look and feel like. Kate O’Neill presents the case for why the future of humanity is in creating more meaningful, dimensional, and integrated experiences, and how emerging technologies like chatbots, wearables, IoT devices, and more can be included in this kind of human-centric design. |
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2:22 – 2:37 PM |
When artificial intelligence, combined with automation, is applied to business processes, it can help shorten the time between identifying an issue and responding. This is critical as unforeseen outages can cost businesses in both revenue and reputation. By embedding Robotic Process Automation and AI capabilities across business processes, business leaders gain a continuous work capability that can improve visibility and responsiveness. This session will focus on how RPA, analytics, and AI bring more intelligence to the enterprise workflows that fuel adaptive and resilient businesses and helps to expand IBM's capabilities for delivering automation pervasively across client organizations. |
| 🎤 Comedy Headliner: Christian Finnegan 🎤 | |
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2:37 – 2:50 PM Christian Finnegan |
Christian Finnegan may be best known as Chad, the only white roommate in (Dave) “Chappelle’s Show’s” infamous “Mad Real World” sketch. He played Martin on the popular syndicated sitcom “Are We There Yet?” and politics junkies may recognize Christian from his many appearances on “Countdown with Keith Olbermann.” Most recently, Christian was the creator and co-host of A&E’s “Black & White,” which examined current events and social trends through the lens of Race. Christian has been a regular on Comedy Central, having starred in his own stand-up specials “Au Contraire” and “60 Percent Joking.” He’s also appeared on “Conan,” “The Late Late Show with Craig Ferguson,” and “The Today Show.” |
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2:50 –3:00 PM David Jenness, IBM |
Ask Me Anything with David Jenness, IBM |
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