In an era with rising levels of BOTH information chaos AND escalating customer expectations, it is more critical than ever before that organizations commit to moving away from manual processes.
According to new research from AIIM, nearly 70% of respondents say that their organization’s efforts to digitalize information-intensive processes range from only “average” to “needs improvement” to “poor.” What’s holding folks back? Top responses are “lack of business case to sell the value” (20.1%), “employee resistance” (17.3%), and “unrealistic expectations” (12.5%).
Join our lineup of speakers to learn ways to break through these obstacles and find the right opportunities by taking a holistic look at process automation through best practices, educational takeaways, and insight and commentary from expert users.
This webinar is approved for 3.5 hours of CIP Maintenance Credits.
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Peggy Winton, CIP (Keynote) |
Kevin Craine (Host) Content Strategist AIIM |
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George Dunn |
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| Theresa Resek, CIP Vice President, AIIM |
Welcome! |
Process Automation for Competitive Advantage: A Keynote Peggy Winton, CIP President & CEO AIIM |
The foundational Business Process Management (BPM) aspirations tied to traditional Enterprise Content Management (ECM) functionality are still very much relevant, but the business drivers, targets, and solutions are evolving very rapidly. In Winton's opening remarks, she’ll take a look at key trends and aspirations in each of these categories as told to us by AIIM community members in research conducted over the past year. She’ll reveal why users are pursuing these automation initiatives now; what kinds of applications/activities are being targeted; and how users are accomplishing this. |
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Digital Transformation on the Edge Scott Francis
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Business agility and collaboration are more important than ever with rapid IT changes to cloud adoption. Digital Transformation is an important element to make sure that all forms of communication and business IP aren't left out of this revolution that's happening now. Learn how to help your customers save money, drive revenue, enhance customer satisfaction, and accelerate the overall speed of business. |
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How to Develop a Business-Process-Focused Digital Transformation Plan George Dunn |
Today, there are so many exciting advanced technologies available to your organization, such as e-signature, workflow, ECM, artificial intelligence, recognition, machine learning, and robotic process automation. But how do you make these technologies work well individually and together? How do you develop a plan to prevent sprawl, obtain a budget, provide a roadmap, improve processes before automation, and hold development teams accountable for the results the end-users and organization require? Join George Dunn, President of CRE8 Independent Consultants, as he discusses how to develop a Business-Process-Focused Digital Transformation Plan that will provide a well-thought-approach and roadmap that delivers results. |
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Empower Employees and Delight Customers with Process Management and Automation Paul Hsu |
Business process management is traditionally a term reserved for IT professionals, and while that remains true today, it's only half the story. As we see IT resources and budget decline year over year, there has never been a better time to democratize business process management and automation to your line-of-business employees. By doing so, IT can spend more time on higher, strategic projects, while line-of-business workers can begin to document and automate their own business processes. In return, everyone in the organization can begin to increase their own productivity and delight their customers. In order to do so, you need a platform that is easy to use and can realize value quickly. |
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Intelligent Work Management Matthew Warta |
The average employee is spending 12-14 hours a day working with ~20-40% of that time prioritizing what work they should be working on. With the promises of Business Process Management, Robotic Process Automation, and Artificial Intelligence, how can organizations effectively leverage these capabilities to improve the efficiency to create, complete, and manage the tasks required to achieve their company’s goals? Matt Warta will discuss how you can create resiliency for your enterprise by expanding the access and application of Automation across your enterprise. He will demonstrate how Intelligent Work management gives the gift of time to provide exceptional customer and employee experiences. |
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Brief Break |
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How Low-code, RPA, and APIs Can Make a Difference in Your Digital Transformation Kevin Craine |
Organizations are losing the battle against information chaos and need to rethink outdated manual approaches. They need to increase their investment in critical IIM competencies and do a better job aligning business and technology strategies. |
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Automating Content Governance with File Analysis Andrew Cowan |
With an ever-growing amount of data to manage and numerous stakeholders to please, data governance teams have a tough job. In this session we’ll look at three scenarios in which automation can help support content governance tasks, without over-burdening staff. First, remediating redundant, obsolete, and trivial data (ROT) and keeping junk data from further increasing. Second, continuous identification and validation of Data Classification labels. And third, maintaining compliance and lowering privacy exposure risk. |
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The Future State of Digital Mailroom Services Alex Lomakin |
If yours is like most, your organization lives in a hybrid world of paper and electronic information without a unified view of your information. You likely don’t have standard processes or capabilities in place to automate the collection and processing of those documents. That results in expensive and error-prone manual processes to scan, extract, and enter data. Using document scanning and workflow automation technologies, companies can get fast, digital access to their inbound physical mail. In this discussion, you’ll learn about the current state vs future state of digital mailroom services, benefits of a digital mailroom service, and how a customer is reaping the benefits of their implemented digital mailroom service. |
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Adding Intelligent Automation Technology to BPM Will Sellenraad |
You can make your BPM environment "smarter" by pairing it with intelligent automation technology: robotic process automation, machine learning, artificial intelligence, low-code application development, and process mining. |
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Kevin Craine |
Closing Comments and Key Takeaways |
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Andrew Cowan
Matthew Warta