Earth Day is an excellent opportunity to pause and reflect on our power needs in our private lives and businesses, particularly the growing and changing needs triggered by Generative AI (GenAI) technologies.
For professionals in information management, especially those leveraging Intelligent Document Processing (IDP) and content automation tools, GenAI offers transformative possibilities: faster data extraction, improved decision-making, and streamlined workflows. These enhancements can provide significant value for organizations, including tangible returns. However, these benefits come with real environmental costs—from energy-intensive model training to water-hungry data centers.
Recent studies highlight the substantial energy requirements of training and operating AI models. It is important to note that these assessments are based on various assumptions related to the language model and methodology used, the complexity of prompts etc. However, keeping this in mind, it is worthwhile to bring a couple of recent data points to our attention:
As business leaders integrate AI, particularly GenAI technologies, into their IIM and IDP strategies, they need to include an important question in their decision-making process: How do we innovate responsibly, balancing productivity and experience with environmental sustainability?
This is a multi-faceted question that requires an in-depth analysis of factors that play a role in the innovation and automation of business processes. When decision-makers analyze automation opportunities, they consider their impact on operational cost, customer satisfaction and loyalty. When they assess the expected ROI of an investment in an expanded or new solution, not only is the upfront investment an important parameter, but so is the total cost of ownership. Beyond the core cost aspects, there are also the “softer” parameters, like customer satisfaction and loyalty, which need to include an assessment of the cost to attract new customers compared to those required to maintain an existing customer relationship.
Now let’s add the sustainability dimension to it, which is often not integrated but part of a siloed assessment of carbon footprint and strategic considerations for their reduction. Maybe it is time to establish a new framework of “total cost of sustainability” integrated in these investment decisions.
Since GenAI technologies started to enter mainstream availability 2.5 years ago, organizations have moved from the initial excitement to realize that a solution with positive ROI requires careful considerations including aspects like:
All of these considerations impact operational cost, customer experience, and employee experience.
Now let’s add the sustainability dimension and arrive at the following considerations:
Image Source: Copilot, 2025
Conclusion
As we recognize Earth Day 2025, it’s time to elevate the conversation: information is power—but it also consumes power. AI-driven document processing has immense potential to improve accuracy, speed, and customer experience, but we need to balance our digital efficiency with its cost to the environment. Information professionals and enterprise leaders need to align their technology strategy with environmental responsibility.
The integration of GenAI into business operations offers transformative potential but also brings environmental considerations to the forefront. By carefully evaluating the trade-offs between cost, productivity, customer experience, and sustainability, organizations can make informed decisions that align with both business objectives and environmental commitments.
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