Per AIIM’s State of the ECM Industry 2011 Survey, improving efficiency is very much to the fore in the current economic climate, along with the optimization of business processes. Given the breadth of application of ECM, these improved efficiencies may arise from operations staff running document-centric processes, as well as from knowledge workers creating and sharing information.
When we group these drivers into the four “C”s of ECM – cost, compliance, customer service, and collaboration, we see that compliance continues to fall away from its peak in 2007, with collaboration rising quickly in the last year or so.