This is part 3 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? Part 2 -- What kinds of critical business problems are users trying to solve with Content Services? Part 3 -- How is content services automation revolutionizing records management and information governance? Multi-channel next-generation information capture is clearly the least mature of the four core Content Services technologies. Multi-channel capture is poised to assume an increasingly important role as the tide of incoming information rises and accelerates. There is still a long tail in the market that views “capture” as primarily something you do to paper in order to more effectively store it somewhere. That is clearly changing, and next-generation capture is focused on the capture of information from all forms of incoming information, translating that information into a machine comprehensible form and using it to directly engage business processes.
This is part 3 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? Part 2 -- What kinds of critical business problems are users trying to solve with Content Services? The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. Organizations clearly understand that they have an information governance problem but are struggling with solutions as the tide of information chaos rises. Convincing management that they should even “care” about information governance is a problem for 48% of organizations. Core records management and governance concepts remain critical, but organizations increasingly seek to automate implementation and make these capabilities as embedded and invisible as possible. [Free Research: State of the Industry - Content Services]
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
This is part 2 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? The past few years have created many new challenges for the Information Professionals who are entrusted with managing an organization’s digital assets. Information is cascading down upon every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. Every organization – regardless of industry – is now a technology organization. But rising information chaos is a very real and strategic threat to the ability of organizations to succeed, or even survive. An effective Content Services strategy is key to addressing these challenges.
This is part 1 of a four-part series based on our new State of the Industry – Content Services market research study. Every organization is on – or should be on – a Digital Transformation journey. At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.
For many years, “capture” was somewhat of an afterthought. ...It was something focused primarily on paper documents. ...It was something focused on archiving the document rather than on the extraction of data from the document. ...It was something you did at some point after information entered the organization. ...It was usually done in the context of one particular business process and needed to be customized to that process.
Seven (yes, seven!) years ago, AIIM published “The Big Data Balancing Act - Too much yin and not enough yang?” The author of the report was none other than Nuxeo’s David Jones, who worked as a business analyst for AIIM at the time.