Projects in the content management space -- which often occur at the complex and volatile intersection of content and process -- can often be challenging. Organizations are often at a loss to figure out where to start and turn to consultants and SIs to help plot a course.
The challenge, of course, is finding a consultant or SI that is actually good. The first question, before thinking about what makes a good ECM consultant, is what makes a good management consultant in the first place. The Institute of Management Consultants has put together some thoughts on this question.
And then, from there, you must consider what makes a good ECM consultant. Does he/she understand the core concepts of information management? Can he apply those concepts to YOUR business environment? Does she understand and focus on industry best practices?
This presentation by my colleague Atle Skjekkeland offers a few thoughts on this topic. Check it out.