It's not that long ago that emails were simply out there. Not much, if any, thought was given to email as something that needed to be managed in the same way as other information resources.
The common assumption about email was:
Storage is cheap, so we can just keep everything. And if we need to find it, well, Outlook and Exchange have search functions!
But, the way email messages are stored, backups are made, and archives are kept are important because they all have an impact on how findable and shareable the information they contain ends up being. Ultimately, content and information that you're unable to find is worthless.
And the challenges with unmanaged email don't stop there. What about emails that have been archived elsewhere, or simply saved to someone's desktop? And what about the people searching from within other applications? And what of the attachments?
In this video session, we'll explore the basics of email management with a look at:
Just as any other type of business information and record, email must be included as part of, and adhered to, the organizational standards addressing information and records.
Click here to explore more Email Management best practices.