The Evolution from Physical to Digital Records Management: A Central Bank Perspective
Kenyetta Dean Pugh

By: Kenyetta Dean Pugh on January 7th, 2025

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The Evolution from Physical to Digital Records Management: A Central Bank Perspective

The Digital Transformation Challenge 

As Chief Information Assets Officer at the Central Bank of the Bahamas, I've witnessed firsthand the complex transition from physical to digital records. The shift isn't as simple as scanning documents - it requires a complete transformation in how we think about and manage information. 

From Paper to Digital: A Complex Transition 

In the paper realm, things were straightforward: classify records, assign file names, place them in a cabinet, and control access through physical means. The digital environment presents new challenges. We must replicate these controls while leveraging technology to enhance efficiency. 

One of our most significant changes was establishing a "go-forward" date after which we no longer accept paper records. This required careful planning and coordination with supervised financial institutions and other stakeholders. We've eliminated individual department printers and implemented centralized scanning through our Information Access Management unit. 

Key Elements of Digital Records Management 

The real challenge isn't just digitizing records - it's ensuring we maintain the same rigorous standards for digital files that we had for paper ones. This means: 

- Implementing proper naming conventions 

- Establishing clear access controls and security permissions 

- Creating robust validation processes 

- Maintaining retention schedules 

- Ensuring proper disposal procedures 

Maintaining Standards in the Digital Age 

Many organizations make the mistake of thinking digital records need less oversight. In reality, they require the same - if not more - careful management than their paper counterparts. 

 

This blog post is based on an original AIIM OnAir podcast. When recording podcasts, AIIM uses AI-enabled transcription in Zoom. We then use that transcription as part of a prompt with Claude Pro, Anthropic’s AI assistant. AIIM staff (aka humans) then edit the output from Claude for accuracy, completeness, and tone. In this way, we use AI to increase the accessibility of our podcast and extend the value of great content.

About Kenyetta Dean Pugh

Kenyetta Dean Pugh serves as the Chief Information Assets Officer at the Central Bank of The Bahamas. Her expertise in information science was cultivated at New York's Pratt Institute, where she earned her Master of Science in Library and Information Science. During her studies, she was selected for the prestigious Project CHART initiative, funded by the Laura Bush 21st Century Librarian Program, contributing to the digitization of nearly 15,000 historical images across major Brooklyn institutions. Following her impactful work at the Brooklyn Historical Society, Pugh returned to The Bahamas, where she initially held positions at the College of The Bahamas. She later joined the Central Bank, progressing from Special Collections Librarian to her current leadership role heading the Information Assets Management Unit. As an official AIIM Ambassador, she continues to champion intelligent information management in the Bahamian community.