Enterprise Content Management (ECM)
Here are eight benchmarketing statistics from our latest research on the adoption of Enterprise Content Management in Europe
- 28% of organizations are implementing an enterprise-scale ECM capability, and an addition 12% have already done so.
- The primary business drivers for ECM are: 1) costs and productivity (32%); 2) compliance and risk (30%) and collaboration (29%). Customer service rounds out the drivers at 9%.
- The idea of a single content repository is a pipedream for most organizations – 47% of organizations have at least 3 major ECM systems in place.
- The idea that ECM signals the end of file shares is similarly a pipedream – for 60% of those with an ECM implementation, file shares are still a significant repository (for 26%, the DOMINANT content store!).
- 22% say they have policies restricting consumer file-sharing services, but that these policies are regularly circumvented.
- 21% say they let users figure out what emails to keep and what to get rid of.
- 27% say they like their vendor’s roadmap, but find it way ahead of where they are now.
- 60% don’t have any linkages between their ERP/Finance and ECM/RM systems.
All of this points to a big change in content management: The combined impact of consumerization, cloud and mobile, and the Internet of Things are signaling the end of the ECM Era -- as we have come to know it.
Organizations are struggling with best practices and norms as they make the transition to this sixth era dominated by Mobile, Analytics, Cloud, and Collaborative (MACC) technologies - and the companies that provide the vital supporting technologies are rapidly changing shape.
There are several significant trends emerging from this transition:
- New approaches to privacy and security
- Ubiquitous broadband connectivity
- Bottom-up rather than top-down innovation
- Lots more virtual and distributed work
- A shortage of IT "connective” and analytic skills
- An OPEX vs. CAPEX procurement model
- Increased regulation of the cloud by national governments
"Every organization, every executive, every individual, every object is on a digital journey and content is at the heart of that journey,” notes futurist Thornton May. "Content is ubiquitous and critical, but ECM is rapidly becoming invisible.”
