8 Things You Need to Know about Going Paperless
John Mancini

By: John Mancini on November 24th, 2015

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8 Things You Need to Know about Going Paperless

Paperless Office

I recently ran into a guy coming out of church who asked me, "Do you work at AIIM?" Now, I would like to think that all of us working in the trenches as content management evangelists are famous, but truth be told, we are all a bit more of a niche than we would like to admit.  So my surprised response was, "Yes, how do you know AIIM?"

He said, "I used to work at NMA [National Micrographics Association, the predecessor of AIIM] back in the late 70s."

My response, "Wow, that's great. What were you working on?"

He responded, "I was hired to set up a conference on the Paperless Office."

Sigh.  Well, well, well.  Some things don't change.

But we are making progress. AIIM recently released our annual state of the industry Paper Wars market research study. The findings show promise.

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Eight Things You Need to Know About the Current State of Going Paperless

  1. Only 17% work in what could be described as a paper-free office. 31% admit their office is piled high with paper documents and paper processes. 40% still use paper for filing “important stuff,” and 56% are wed to signatures on paper for contracts and order forms.

  2. 20% report that their consumption of paper is increasing.

  3. The number of organizations actively looking at every process for paper elimination has grown from 9% in 2014 to 16% in 2015.

  4. Lack of management leadership and individual preferences are the top two reasons why there is still so much paper around. 39% feel there is a general lack of understanding of paper-free options.

  5. 40% of organizations report that more than half of their invoices are now delivered electronically - but 35% say that most get printed anyway.

  6. 40% of organizations deal with multi-channel content in an ad hoc way.

  7. In 40% of organizations, line of business heads and departmental managers are responsible for “radical process review” compared to 14% who point the finger at the head of IT.

  8. 59% of organizations achieved a payback in less than 12 months from their paper-free projects, including 26% in 6 months or less. 84% achieved payback in less than 18 months.


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About John Mancini

John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics. He can be found on Twitter, LinkedIn and Facebook as jmancini77. Recent keynote topics include: The Stairway to Digital Transformation Navigating Disruptive Waters — 4 Things You Need to Know to Build Your Digital Transformation Strategy Getting Ahead of the Digital Transformation Curve Viewing Information Management Through a New Lens Digital Disruption: 6 Strategies to Avoid Being “Blockbustered” Specialties: Keynote speaker and writer on AI, RPA, intelligent Information Management, Intelligent Automation and Digital Transformation. Consensus-building with Boards to create strategic focus, action, and accountability. Extensive public speaking and public relations work Conversant and experienced in major technology issues and trends. Expert on inbound and content marketing, particularly in an association environment and on the Hubspot platform. John is a Phi Beta Kappa graduate of the College of William and Mary, and holds an M.A. in Public Policy from the Woodrow Wilson School at Princeton University.